Riu Palace Paradise Island Adults Only - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

2893 reviews

• 

  Work experience I’ve ever had

  This place is a dump. Customer service is horrible. The app to make dinner reservations don’t work. The food is low quality. When you ask for assistance they are very nasty. I work up to workers on my balcony and they left it a mess. My pregnant friend asked for a piece of toast when the restaurants were closed (it suppose to be 24 hour food) they wouldn’t give it to her. We had to pay a taxi driver to bring her food

  Oct 28, 2025
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  The worst of the seven Rius I have been too

  The front desk was the bright spot as well as the beach and the one night of entertainment was pretty good, after that it was an interesting stay. The help is not nearly as friendly as in Mexico. The food was so so. Broken toilet seats, missing paint, the painters hardly using drop cloths, broken tiles, just not up to Riu standards in my opinion.

  Oct 26, 2025
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  Awful

  Do not go here unless you are looking for 2 stars. Walking into the lobby it smells of mildew. Ceiling is falling apart. Needs serious upgrading. Rooms were ok but sheets were stained. Towels smelled of mildew. Even the water coming out of the shower smelled like sewage. Don’t go into the pools as someone puked in it while we were there. Food was gross, except for breakfast. We went to other hotels for dinner and nightlife. The one bar the hotel has open at night is awful. Save your money and stay at Baha Mar or Atlantis. Only good thing about Riu was location to Atlantis. We could walk to the marina and the hotel.

  Oct 21, 2025
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  Still great!

  Pleasant and friendly staff! Resort lovely. Small Enough to navigate around easily. Buffet delish and has something for everyone! This resort also has top shelf liquors included at bars. Beautiful ocean view from all rooms. Relaxed at pool and ocean. Water a beautiful aqua. Entertainment was good as well and activity staff friendly.

  Oct 21, 2025
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  HORRENDOUS – NOT A 5-STAR HOTEL – AVOID! Don’t Waste Your Hard-Earned Savings!

  NOT A 5 STAR HOTEL - NOTHING LIKE – AVOID LIKE THE PLAGUE On arrival, we were greeted at reception by buckets catching water from a leaking ceiling a somewhat damp welcome that was, unfortunately, a theme throughout our stay. Our room on the 6th floor, for which we had specifically paid extra for a sea view, was a disappointment. If that was a “sea view,” then I may need a geography lesson, it was more of a polite nod to the ocean than an actual view. The room itself was dark, dingy, and decorated in a shade of brown that could only be described as “gloomy chic.” The bedding and curtains were so out-of-date it was hard to determine which century we were in. The floor felt damp most of the time, and the balcony was too small for two people to sit comfortably. Looking down, the roof of an adjoining building covered in rubbish provided a view I certainly did not pay extra for. Parts of the metal railing were missing or rusted, leaving us wondering if we were risking a daring tightrope act just to get some fresh air. After unpacking, I admittedly burst into tears, frantically trying to find an alternative hotel. The manager offered a front sea view room for an additional $450 three nights later, which felt more like a ransom than a solution. Hallways were frequently cluttered with laundry baskets, giving the hotel a touch of “laundry chic” that I’m sure was unintentional. The pool area did little to improve matters: the paving looked like an old car park, sun loungers were discoloured and tired, and loud music blared continuously, making relaxation impossible. The small sea-front shower barely worked, with peeling paint and mould, not exactly the spa-like experience one might expect. Returning to our room for peace and quiet offered little relief. The air conditioning did not warm the space, and at one point, we woke to pools of water on the floor a truly hazardous wake-up call. By the time we were ready to go for dinner, we were so exhausted as our bodies were fighting to stay warm in the cold room, we felt ready to retire after just one hour. Great tactic for all-inclusive members, yes? After three nights, we were moved to the ocean front view room. While larger and closer to what we had originally booked, it was still cold and somewhat gloomy, though at least more spacious. All in all, this hotel did not meet the standards of a five-star property. During our stay, we visited several other hotels on the island with five-star ratings, all of which were bright, clean, and welcoming proving that five-star quality does not have to be a distant dream. Overall, the hotel felt old, tatty, and in urgent need of a full refurbishment. It was dull and dingy, far from the vibrant, welcoming environment you expect while on holiday. At the end of our stay in the Bahamas, we spent four nights at the Sandals Resort. The contrast was remarkable ,night and day , yet the cost was similar.

  Oct 17, 2025