Resort Details
- Various Lounges/Bars- Lobby Bar
- Sports Bar - Various Restaurants- International buffet
- Krystal Fusion restaurant
- Japanese restaurant
- Italian restaurant
- Mexican restaurant
- Grill and steakhouse
- 24-hour room service
- Elevators
- Exercise gym
- Golf,Offsite†
- Housekeeping - daily
- Internet services
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- 24-hour room service
- Elevators
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Sauna†
- Spa†
- Tour/sightseeing desk
- Water sports†
- Internet Access
† Fees may apply
- Fitness center on-site
- Hot tubThere is 1 outdoor hot tub.
- Non-Motorized Water Sports- Windsurfing
- Catamarans
- Kayaking
- Snorkeling equipment - PoolThere are 4 swimming pools, one of them with swim-up bar and adjoining Jacuzzi.
- Sauna †
- Spa †
- Steam bath †
- Golf †Golf course located within a mile of the hotel.
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
9242 reviews
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Aug 05, 2025Great resort, highly recommend
The resort was exactly as advertised. Food and drinks were excellent. Beach and pool bar were beautiful and lots of fun. Service and bartenders were extremely professional, friendly and helpful.
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Aug 05, 2025Great location and food - let down by room allocations, staff and entertainment and TUI
Overview: The hotel is in a great location, the food is fantastic BUT - it is looking tired, it is overbooked and so many bookings are not being honoured, some staff are lovely and others are so rude. The entertainment is just awful and if you travel with TUI you will get little to no support when you start to have problems. Hotel: Looks great, ideally located, nice beach - but it is old, floor tiles are cracking in rooms and outside and in the pools need some serious attention. Sun loungers are plentiful but are sticky and old and need replacing. Check in is a nightmare. We went with TUI and the hotel was overbooked, they allocated different rooms to what we had booked initially putting adults in the adults only part and kids in another section saying the kids could not be with the parents……….it was dreadful and TUI were useless. Our room was entered one night and the belongings moved. The hotel claimed it was ‘prepared for us to sleep in’ - all it created was anxiety and didn't happen until night 9! They also cleared and cleaned our room on check out day before 11am…..checkout is midday - again they could not care less at reception. This appeared to be happening to all families, so be prepared - it appeared EVERYONE was complaining. Food: Excellent, buffet and a a la carts all superb Entertainment: MASSIVE let down - not the staff, they work tirelessly but the provision. Who wants to fly all the way to Mexico to have either NO entertainment on or a man playing a saxophone!?!?! Basically, all the entertainment is adult orientated day and night with the exception of a kids disco for very small children. If you have 12-17 year olds (or kids that don’t like kidsclub) they will be sooooooooo bored. It is all about the RIU parties, 4 nights a week which are adult only and if you don’t go (or can’t if you have kids) then you are left with nothing to entertain you at night. Everyone we spoke to said the same thing, its just boring to be there. Staff: Not all are bi or multi inguinal as the chain will claim. Half seem happy, the other half look like they don’t want to be there and are rude. They all do work hard though. TUI: The rep is employed by TUI but clearly works in support of the hotel - do not listen to a word he says, he cannot be trusted! Do not use hotel taxis, Uber is the cheapest form of transport (eg a raxi that cost us £6 cost another guest £40 and we went to the same place) , excursions are half the price if you go out of the hotel and turn left to the OXXO shop. TUI themselves - if you have an issue email and webchat are not very helpful. Call them. If (when!) they offer you a refund or compensation, like they are lots of people, decline it and take it up with them when you get home. Overall - would I recommend it, absolutely not. My advice is to contact your travel company before you set off and ensure they make contact with the hotel about your accommodation before you arrive but even so, they allocate the night before you arrive and disregard any requests so chances are you'll arrive and be fobbed off, messed about and treated like you don't matter by staff and management just like we were for 2 weeks. Good luck if you go with children and/or TUI!
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Aug 04, 2025Small but Great Beach
The RIU Palace Peninsula certainly needs to be updated. There air conditioning lacks a little on 95 degree days. They were full because their beach stays mostly clear of seaweed and huge waves. They were having a degree of difficulty keeping up with registering guests and housekeeping getting the rooms ready. They have the best buffet of any al inclusive I have stayed in. Italian restaurant is excellant.
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Aug 04, 2025
Lovely staff and hotel
We had a fantastic 2 weeks at this hotel. Everything was amazing. The staff are so friendly. Our beds were made everyday, the service at the bars and restaurants was great. Special shout out to Karina and Mehmet. I think that’s how you spell the last name correctly. They were both went the extra mile to make the most of our stay.
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Aug 03, 2025
What a beautiful resort!
We thoroughly enjoyed our stay at the Riu Palace Peninsula. Every meal was on point with delicious dish options, at all of the restaurants we went to. The housekeeping staff was outstanding and kept everything spotless in our room. We enjoyed all of the pool festivities as we did the various parties at the nightclub. We are definitely going to be coming back to this resort. Highly recommend to anyone looking to get the best overall value for their money. What a beautiful place!!!
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 MXN (approx $5) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe Hotel is thrilled to announce the renovation of Riu Palace Peninsula in Cancun, commencing April 6, 2026, with a planned reopening on August 8, 2026. For booking relocations, contact Sales Manager, Antony Ortiz, at aortiz@riu.com.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th, 11th or 16th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.Service Charges
Maid: Included in vacation price.
Bellman: Included in vacation price.*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
- Pet policy : Pets Not Allowed
- Early departure policy
- Early departure penalty:1 nightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early departure penalty:2 nightsApplies: Sunday - Saturday 24Dec25 - 30Apr26