Riu Palace Peninsula - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

9289 reviews

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  Last Minute Trip

  Overall it is a good, but not great, hotel. We have been to Cancun 6 times and I have to say this was the weakest resort we stayed in. There was nothing bad about it (though the food is really basic, stick to the buffets, they are about the best you will do). Staff was nice but not overly helpful or enthusiastic. We only stayed for four nights and that would be about my limit as the rooms were dated and showed some age. Beach is OK, but there are better beaches in the area. We planned this trip at the last minute and the cost was acceptable but otherwise I don't think I'd stay here again.

  Oct 14, 2025
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  Great Holiday at the Riu

  Stayed in this hotel in September 2025. All we can say is that it was amazing . The staff cannot do enough for you and hats off to the lady who cleaned our hotel room leaving it immaculately clean for us every day. Got a beautiful sea view room. Food was great and the drinks were prestige. Loved the beach and the pools . Thanks to everybody involved

  Oct 09, 2025
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  Best All Inclusive Resort in Cancun

  The service at this hotel is impeccable. We stayed as a couple at the Adult Only Villas and had an amazing time. The infinity pool is so refreshing and beautiful. Marcelo was our pool waiter who never left you needing a drink and even brought around snacks like cheese and fruit. Fernando at the beach bar is awesome as well. The rooms and hotel are very clean and all of the staff go above and beyond for their guests. For an all inclusive the food is very good. We enjoyed the steak dinners at The Kulinarium and Krystal. The Italian restaurant was very good as well. Riu party is next door and so much fun. We had a blast at the Pink and Neon parties. They are doing a refresh renovation in April which is expected to take 3 months. We can’t wait to come back.

  Sep 29, 2025
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  DRINKS SPIKING FOR REAL!

  Beware: Just back from 14 nights, to everyone staying at the.resort I would like to make you all aware that my sister got spiked in the sports bar. Causing her to be paralysed, hallucinating and paranoid. This was an extremely frightening experience for us and I would just like to make everyone aware that these this happen at the resort. I got her to safety within our room and we sat it out but it took 24 hours for this to fully leave her system. My sister has a list of health concerns and this behaviour is not acceptable. I hope people see this and this comment is not taken down like others..... I would like to point out my sister barely drinks before anyone else comments about that

  Sep 29, 2025
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  DO NOT STAY! HORRIBLE EXPERIENCE!!

  My experience at riu was one of the worst hotel experiences I have ever had, from start to finish. When we got to the hotel at check in, we (my friend and I, both young women) were in the Riu Class line as we were members, where they had one person in training working that line. First, we did not receive our welcome drinks while everyone else did. We were both overcharged as they put the 300 peso tax on both cards instead of splitting or just on one. Then we asked to speak to a manager after waiting 45 minutes at the front desk trying to check in, all after a 12 hour day of travel, they never got us a manager, and even tried to tell us another employee was the manager. This happened multiple times, where we were lied to about who the manager was. When we finally got to our room (after the front desk told us it had 2 beds) it only had one and they told us no two beds were available. They offered us a roll away bed instead of fixing the mistake. The staff tried to say there were no other options. During all this, it had been over an hour and a half since we arrived at the hotel, and the representative started helping other guests while we were in front of him. Eventually we went back downstairs and they were able to find a two bedroom that was directly above the theater that had shows going on until late into the night. We were finally moved into a different room with one bed but had to check out the next day at 12 and couldnt get the room we paid for until 3. The front desk staff were incredibly rude to us for most of our experience. They claimed you cannot reserve the type of room you want on the riu website, but we reserved a two bedroom oceanview room that we paid more for. We ended up moving to the Riu Kukulkan, which was significantly nicer with much better staff. Not to mention the facilities at Peninsula were super run down. we found dead bugs in our bathtub and trash on the floor that housekeeping clearly didnt clean. the food is incredibly mediocre and they turned us away from the sushi place the first night over an hour before they closed. our towels were both dirty with brown stains as well as stains on our bed pillows. Overall, I would not recommend staying here, especially if you were young travelers, as they will most likely try to take advantage of you and lie to you. The real supervisor, Monse, was very helpful and did inform us that the person claiming to be a manager was, in fact, not. We would never return to the Palace Peninsula again and recommend spending your money elsewhere.

  Sep 21, 2025