The All-Inclusive program includes the following amenities:
• All meals, snacks and local alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
• Snacks and drinks 24 hours a day.
• Regularly refilled minibar and liquor dispenser in the guest rooms.
• In-room safe.
• Room service 24 hours a day.
• Turndown service.
• Drinks service at the pool.
• Free sports, activities and entertainment programme as described. Activities include: kayaking, snorkel gear, 1 scuba tryout in the pool, Riu Fit program, beach volleyball, pedalos ( paddle boats)
• Free wellness facilities as described (gym).
• WiFi throughout the hotel.
• Live music, shows, and Riu entertainment
• Free entry to the discotheque at Riu Tequila (drinks included). Must be 18 years old.
• Riu Get Together Party at the Riu Tequila hotel
• RiuLand Kids Club for ages 4-7 and 8-12
All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Resort Details
- Various Lounges/Bars- Daiquiri- Lirico- Lounge 24- Cancun- Capuchino
- Various Restaurants- Don Rafael- Il Portico- Yashima- Krystal- Chilis- Agave
All restaurants are non-smoking.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports
† Fees may apply
- Children's poolChildren's pool with slides
- Children's programRiuLand kids club
- Direct access to a beach
- Fitness center on-siteNew RiuFit area
- Motorized Water Sports †- Jet skis
- Parasailing
- Waterskiing
- Diving
- Deep sea fishing - Non-Motorized Water Sports- Windsurfing
- Sailing
- Kayaks
- Snorkel gear
- Body board
- One introductory scuba lesson in the pool
- Paddle boats - PoolPool area with 4 pools on-site. This property has swim-up bars.
- Sauna
- Spa †- New relaxation pools at Renova Spa
- General †Access to pickleball court at Riu Palace Mexico
- Golf †Golf course located within a mile of the hotel.
- On-site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
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Amazing!!
We have just returned after spending 2 weeks at this Hotel it’s a wow from the moment you walk in till you leave Reception area is beautiful with Chandeliers. Rooms are lovely and clean, Housekeeping attending every day, loved the towel animals left on the bed. Food was amazing from using the Buffet and the restaurants, we weren’t keen on the Japanese but that was a personal choice. Grounds are kept Immaculate. Plenty of Sunbeds around the Pool and Beach area, stunning Beach which is lovely to walk along. We also used the gym which has adequate facilities Entertainment staff work so hard engaging with everyone, loved the Aqua Gym in the Pool. Lobby bar and coffee bar was great, staff always helpful and smiling We hope to come back again next Year. All the Staff working here are a credit to the Hotel and should be proud, we have been going to Mexico for about 8 yrs this is the 2nd RIU we have stayed at and by far the best. Playa Del Carmen is about 30 mins walk, or short Taxi ride. You won’t be disappointed staying at this Hotel.
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Late August early September break
On arrival was surprised that there wasn’t anyone to greet us. Reception staff were very good welcoming and arranged a shot of Tequila, after checking in and the obligatory taxes we were told the way to the room no porter for the cases hey ho it must be me. Room was lovely well appointed with everything you need The only complaint when the cleaners come to service the room they prop the main door open and open the patio door which let mosquitoes in got eaten alive The pools and beach were fantastic Evening shows were acceptable could be better Food: Our biggest criticism the food has certainly gone downhill in the resort the buffet food is way to salty the temperature is barely warm The specialty restaurants with a show kitchen prepare the sides well in advance and put them under hot lights until they get mains ordered come on veg and fries need no cooking Would we come again, to Mexico yes to this Riu no the staff are amazing mostly but you need good food as well
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Fantastic hotel
This hotel is amazing! Its beautifully clean, the staff are very attentive and the scenery/grounds are amazing. The food was excellent and the drinks were all branded. This is the first hotel that I've known to include zero percent alchohol and a non-alcoholic cocktail menu which I was very impressed with. Travelling with my friend, we were worried that going off complex might be dangerous for two younger females. However this hotel is in a gated community with restricted access by security. There are shops nearby which we felt completely safe walking too and even stopping off for a drink.
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Anniversary Holiday
First time visitors to Mexico and won't be our last. RIU Palace Riviera Maya hotel was definitely worthy of a 5 star rating. Staff couldn't do enough for you. Room cleaned daily and was spotless. Room service was instant (replenishment of toiletries etc). Food at the restaurants was amazing. Highly recommend RIU hotels.
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Family & friends holiday
Absolutely stunning hotel, the staff work so hard to please everyone, gardeners, barstaff, cleaners, receptionists, waiters &waitress, entertainment staff, nothing is too much trouble and the food is gorgeous, cater really well for coeliac disease and other allergies first class service from start to finish. Exceptional management. Thank you so much for a fantastic holiday ❤️
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 12:00 AM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed
- Early departure policy
- Early departure penalty:1 nightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early departure penalty:2 nightsApplies: Sunday - Saturday 24Dec25 - 30Apr26