The All-Inclusive program includes the following amenities:
• All meals, snacks and local alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
• Snacks and drinks 24 hours a day.
• Regularly refilled minibar and liquor dispenser in the guest rooms.
• In-room safe.
• Room service 24 hours a day.
• Turndown service.
• Drinks service at the pool.
• Free sports, activities and entertainment programme as described. Activities include: kayaking, snorkel gear, 1 scuba tryout in the pool, Riu Fit program, beach volleyball, pedalos ( paddle boats)
• Free wellness facilities as described (gym).
• WiFi throughout the hotel.
• Live music, shows, and Riu entertainment
• Free entry to the discotheque at Riu Tequila (drinks included). Must be 18 years old.
• Riu Get Together Party at the Riu Tequila hotel
• RiuLand Kids Club for ages 4-7 and 8-12
All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Resort Details
- Various Lounges/Bars- Daiquiri- Lirico- Lounge 24- Cancun- Capuchino
- Various Restaurants- Don Rafael- Il Portico- Yashima- Krystal- Chilis- Agave
All restaurants are non-smoking.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports
† Fees may apply
- Children's poolChildren's pool with slides
- Children's programRiuLand kids club
- Direct access to a beach
- Fitness center on-siteNew RiuFit area
- Motorized Water Sports †- Jet skis
- Parasailing
- Waterskiing
- Diving
- Deep sea fishing - Non-Motorized Water Sports- Windsurfing
- Sailing
- Kayaks
- Snorkel gear
- Body board
- One introductory scuba lesson in the pool
- Paddle boats - PoolPool area with 4 pools on-site. This property has swim-up bars.
- Sauna
- Spa †- New relaxation pools at Renova Spa
- General †Access to pickleball court at Riu Palace Mexico
- Golf †Golf course located within a mile of the hotel.
- On-site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
8452 reviews
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May 09, 202510 year anniversary
This resort was almost everything we hoped for. The staff was great and the day entertainers were on point. Booking this hotel tho, I did choose it as it said adults only. What that meant was there are kids everywhere but they aren't allowed in the pool with the swim up bar , ( although this didn't stop random kids from jumping in and creating chaos that was uninvited while their parents completely ignored them. Took the time to venture out and check out all the riu resorts in the area and thought that the one we chose was the best.
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May 09, 2025
Beautiful resort!! The staff were all super nice and very attentive. Cannot wait to go back!
It was a beautiful resort, very clean, gorgeous decor, and the beach was so gorgeous! The food was very good and the coffee shop was great! The pools were also clean and beautiful grounds! The staff was very attentive and you were never thirsty!
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May 09, 2025
Wedding
Our wedding was everything we dreamed of—and then some. It felt like magic from start to finish. Every little detail was thought of, and the extra touches were such a joyful surprise. Leticia, the wedding planner, was an absolute dream to work with—so warm, so organized, and somehow always one step ahead of us. She made us feel completely taken care of. We went with the Indulgence Collection (highly recommend!) and added a few upgrades that made everything even more personal and perfect. The music, the vibe, the energy—it was all incredible. We’re still floating! The resort was the perfect setting for our celebration. The layout was just right—not too big—so our group could easily stay connected while still having space to relax. There were so many beautiful spots to gather, whether we wanted to hang out by the pool, meet up for drinks, or enjoy a quiet moment. The buffet was absolutely outstanding—every guest raved about the food! The staff went above and beyond, thinking of everything before we even had to ask. It truly felt like paradise for everyone.
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May 08, 2025
Awesome
Awesome hotel and staff, great location, didn’t want to leave, will definitely be returning. Food was excellent
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May 06, 2025
Hotel RIU Palace Riviera Maya
We just completed our 15th stay at this property. The resort is very nice and well maintained but we come back because of the people who work there. They are very genuine and will do what is needed to make your stay a great one
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 12:00 AM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed
- Early departure policy
- Early departure penalty:1 nightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early departure penalty:2 nightsApplies: Sunday - Saturday 24Dec25 - 30Apr26