Riu Palace Tenerife

Customer ratings & reviews

TripAdvisor Traveler Rating

3374 reviews

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  Riu Palace Tenerife stay with friends

  The Riu Palace Tenerife was an excellent choice being in a great location away from the busy area of Adeje. The hotel and its grounds were very well maintained with plenty of sun beds, the staff always friendly and helpful. Rooms very quiet and large, beds very comfy with tea/coffee making facilities plus free to use safe. Check out views from outside bar area on 6th floor especially at sunset with a drink. Good choice of good and nightly choice of live entertainment

  Nov 16, 2025
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  Great Hotel, even better Staff

  We stayed at the RUI Palace Tenerife in October,  this was our first time staying at a RUI hotel, but most certainly will not be our last.  The hotel was beautifully decorated, kept meticulously clean and felt very spacious .  From the moment we arrived and throughout our stay everything was exceptional. Our room was a junior suite, on the 9th floor (906) and it was kept spotless by our wonderful housekeepers.  There was lots of space, quality towels and linen, robes and slippers, a jacuzzi in the bathroom as well as a rain shower and quality toiletries.  The double size balcony had fantastic views, two reclining chairs, a table and two additional sun loungers.  It was so nice to retreat to our balcony and enjoy the views and amazing sun sets. As part of the junior suite you had dedicated Balinese beds, in the adult only area of the sun and pool terrace.  These were very comfy, to provide extra privacy we would suggest some low level bushes are placed at the front of the terrace for privacy from the walkway below, but without spoiling the view.  There were always sun loungers and towels available.  The pool bar service was speedy and efficient. The food was excellent with plenty of choice and lots of variety.  We would suggest better labelling and segregation of vegetarian/ vegan options but the food was plentiful, even towards the end of service.  Drinks were reasonably priced and again lots of choice. Finally, the staff, they really are the heart of the hotel and great ambassadors for the RUI brand and would be one of the main reasons we would stay again at a RUI hotel.  Everyone we met was genuinely happy, friendly and wanted to make sure your stay was the best it could be.  We cannot list  all the names ( sorry) but a special mention to Jamie and Angy in the restaurant and also our wonderful housekeepers.  We would also like to especially mention the reception staff who were on duty when we arrived on the 17th October at approximately 9.30pm.  Whilst checking in a fellow guest had a nasty fall, the reception staff quickly ran to assist the lady, they called for a doctor, helped and stayed with her offering reassurance and making sure she was ok, showing great empathy and genuine concern for their guest.  Overall we would recommend this hotel, we had a great stay and can’t wait to return.

  Nov 15, 2025
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  Family visit

  I expected a 5* hotel but got a four. Whilst there isn’t much to complain about, there are just some missing touches from the places that mean it’s not the top quality I have experienced elsewhere. There aren’t any vanity sets in the room, you have to pay for water, the sheets are only changed when you ask them to be and some of daily bar staff are hit and miss. We had a shower that leaked on the bathroom floor everyday and the evening entertainment for 1.5 hours a night is chronic and definitely for the over 55’s. Major plus sides are the wonderful staff, the amazing cleaners who keep the rooms spotless, the free safe in the room and the abundance of excellent food and sun loungers. The pool side bars and restaurants are good and generous portions and the cheerful staff make it a lovely experience. There isn’t much too do other than bus/ walk into Los Christianos or La Caleta but I do like the peacefulness of the place and the fact that nobody nags you during the day to do aqua aerobics or yoga. If you want a holiday with good food, quiet sun loungers and comfy beds, this place is for you. It’s away from the bustle of bars and parties and has a nice view of the sea.

  Nov 14, 2025
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  Fabulous hotel but not a 5 star

  Fabulous holiday! The resort is beautiful, and the food is very good, although we did find that the meat and fish were often served a little on the rare side or even row. The swimming pools are fantastic, and the beach right in front of the resort is a real bonus. The staff are friendly and courteous, and the whole place is spotless. Rooms are spacious. A few minor improvements that could really make it feel like a true 5 star: • The access area at the front of the hotel, where cars park, should be better lit. We went for a walk one evening and all the lamps were switched off, making it quite hard to see. • For a five-star hotel, the bathrooms could include a few more complimentary toiletries such as cotton pads, shower caps, etc. • Drinks are a bit pricey, and we noticed several guests choosing not to order any at dinner. Slightly more reasonable prices would likely encourage more people to buy them. • The safe was also quite expensive, and it didn’t make much sense that it became free from November onwards. It felt a bit petty to have to pay for it just for the last few days of October. A 5 star hotel should offer it as complimentary. • lack of any sports facilities, even table tennis • lack of a room to watch any sports on tv • No little “extras” like fruit water by the pool Overall, it’s a fantastic hotel, but in a few areas it didn’t fully live up to a five-star standard. Some aspects felt more like cost-saving measures than thoughtful touches, so not every detail conveyed that guest comfort was the top priority.

  Nov 04, 2025
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  Clean and Very Friendly Staff

  This was our second stay at this lovely RIU hotel. It’s location is excellent as it’s in the quieter part of Costa Adeje but within 15 minutes you can be in the busier resort centre. The hotel is kept very clean throughout and the staff are very welcoming and friendly. Our room was spacious with a modern decor, comfortable beds and had a lovely view over the garden and part sea view. The choice of food was excellent in the buffet restaurant for both the evening meal and breakfast. There was evening entertainment of live music every night which was very good most nights. The negative was that this finished at 22:15 after starting at 21:00. We felt it should go on a little later. Overall we really enjoyed our stay and highly recommend this hotel.

  Oct 23, 2025