Riu Palace Tenerife

Customer ratings & reviews

TripAdvisor Traveler Rating

3385 reviews

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  Certainly not 5*

  We booked a double room with sea view directly with hotel and requested the 5th floor - we were allocated the 3rd floor thus not such a good view. The room was spacious and clean, with a large comfortable bed. We prefer a separate bathroom but the bathroom 'wall' is actually a very large piece of frosted glass and provides a clear view of the person using the shower. At night if you need to use the bathroom the light illuminates the whole bedroom which is not conducive for someone trying to sleep!!!! Most of the staff are very friendly and helpful - apart from those on reception. We had a late return flight and requested a late checkout. We were told we could only have 2 hours at 20 euros an hour which we accepted and had to confirm the night before departure. When we returned to reception to 'confirm' our 2 hour checkout we told by an aggressive female receptionist that we could only have 1 hour. The hotel was not at full capacity and we wasted an afternoon. Certainly not 5* The breakfasts were plentiful as were the evening buffets with freshly prepared dishes on offer. The a la carte meal at the Spanish restaurant was good. However the meal at Krystal was abysmal. The Partridge pate tapas had a sugary grilled topping which was unpleasant. The crispy duck confit with goats cheese, samphire and pear were two large 'spring rolls' that were akin to cardboard, the 'crispy' duck filling was soggy as it was in a cheese sauce. No samphire could be seen, the spring rolls were placed on a pile of mixed salad leaves without any dressing. We did not eat much of this dish. The roast suckling pig was a piece of luke warm pork with a strange topping that certainly was not crackling. It was placed on a bed of cold dried apricots with a side of cold mash. The grilled beef tenderloin was anything but tender and indeed was very tough. The smoked cheesecake smelt and tasted like smoky bacon crisps - most unpleasant. Thus we left most of our meal as did several adjoining tables. The location is good and opposite a beach. However the early morning brigade of people saving loungers was in full force - the staff never moved any towels despite some of the loungers never seeing a human till midday!!! Thus our high hopes for a luxury break were dashed and we will not return as there were too many elements that were not 5* worthy.

  Feb 08, 2026
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  Room description and cost misleading

  Booked through the RIU website direct opting for a room with a sea view. On arrival we were disappointed to say the least. It was a room with a pool view at best. On complaining we were told that all rooms that faced the sea were classed as sea view by their definition. Misleading to say the least. You need a room on at least the 4th of 5th floor to have any chance of seeing the sea. Heaven knows what a room with a partial sea view is. Other than that everything else was great. We feel overcharged for what we received

  Jan 24, 2026
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  Lovely holiday destination

  We last visited the Riu Palace 10 years ago and recently stayed for a week 30/11 - 7/12. We were not disappointed with all aspects, it is just as we remembered, the staff were so attentive, our flight was delayed so we missed dinner but a meal was laid on for us. Delicious food experiences every day & extremely high standard of cleanliness. We have already booked for 2 weeks in 2027,

  Jan 06, 2026
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  See you again soon

  Our 5th time here and it doesn’t disappoint. The staff make you feel so welcome, the hotel is kept impeccably clean. Our room was very well located on the ground floor with beautiful views of the sunset. The buffet was busy at times, but it was easy enough to be seated in the outside area, which we prefer. A great selection of food from the buffet and a different roasted joint each night. The evening entertainment was mediocre, but that’s not what we were there for. Domino were the best while we stayed. Sun loungers were not a problem unless you wanted to be by the infinity pool, but we preferred to be in a quieter area with more space around you. The Sunshine bar was a great place to chill and relax before getting ready for dinner and a big shout out to Camilo, Theresa and Laura who made us so welcome every afternoon.

  Dec 12, 2025
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  Riu Palace Tenerife stay with friends

  The Riu Palace Tenerife was an excellent choice being in a great location away from the busy area of Adeje. The hotel and its grounds were very well maintained with plenty of sun beds, the staff always friendly and helpful. Rooms very quiet and large, beds very comfy with tea/coffee making facilities plus free to use safe. Check out views from outside bar area on 6th floor especially at sunset with a drink. Good choice of good and nightly choice of live entertainment

  Nov 16, 2025