Riu Palace Tenerife

Customer ratings & reviews

TripAdvisor Traveler Rating

3368 reviews

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  Lovely hotel

  This hotel has a lot of good points. It is an immaculate hotel. Your room is cleaned twice a day. The staff are amazing, all of them. They are very friendly, and always greet you and make you feel welcome. The rooms are lovely, although if you don't get one with a sea view you are literally looking at the hotels next door. As others have said the fact that you are charged for a safe in your room in a 5 star hotel is frankly ridiculous and really is a negative point that could easily be addressed. The gym and health suite are good and we used them most days. The pools are nice, and not too cold. Location is good if you want the quiet end of Costa adeje. In short you expect a 5 star hotel and that is what you get. The food is simply amazing every day, and caters for everyone. You would be very hard pushed to have a day where there wasn't a dish you tried and found delicious. The negatives... You are in a 5 star hotel and the price of everything matches that, even the shops and the spar nearby seems to be ridiculously over priced whereas if you walk towards fanabe things get cheaper, walk a little further still towards los cristianos and suddenly a drink costs 2 to 3 euros, about a third of the cost or more. The biggest negative depends on who you are and what you are looking for, if you want a very quiet holiday this is just the right place, if you want any life at all or even a smile from other hotel guests this probably isn't the place for you.

  Oct 11, 2025
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  Excellent

  We have been to numerous hotels in Costa adeje this has to be one of the best . As we arrived our cases were taken into reception by the other and taken straight to our room .the booking in process was a dream the front desk staff could not of been more helpful and gave us all the information we would need need for the holiday. We got a pleasant surprise of an upgrade the hotel it’s self is kept very clean and tidy the gardens are well kept there are many places to sit if you just want to chill plenty of sun beds around the three pools lots of shade if you need it .we sat on the hotels man made beach Overlooking the prom and the sea . During the day you have a choice of three pool bars two of these you can order food as a snack The breakfast is substantial a lot of choice from fresh fruit cold meats and fried breakfast could have done with some English sausage I would dare anyone to say the evening meals were poor in fact they we’re definitely five stars We booked the Spanish Al cart this was excellent not just the food but the service In fact it does not matter were you are in the hotel the staff are so friendly you feel as if you belong there I only have two negatives They definitely need to upgrade the pillows and on a lighter note the sunshades on the beach area are deadly I have got so many scratches on my head from the wicker Would I come back the answer is we have already booked twice for 2026 so yes that is a definite

  Oct 10, 2025
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  Lovely stay at Riu Palace

  We so enjoyed our stay at Riu Palace Tenerife. Nothing was too much trouble for the wonderful Staff. Each member is exceptional and we noted Fernanda and richel for their dedication and professionalism In the dining hall monica on reception for getting our holiday off to a great start, and maritza our amazing cleaner. The adults only infinity pool and Riu white party were absolute highlights, as was the food; we loved the tuna and salmon steak! Lastly, the quality of the evening entertainment was not lost on us. The Cuban band and singer was exceptional and we felt the same about the eighties band Final countdown. Each talented musicians all singing harmonies and taking a lead in their own right. Great choice of songs. We did feel That a slight criticism is they must have been told to dumb down set list as sweet Caroline appeared every night but that’s not the hotels fault. We loved the Spanish guitarist too. The only thing missing for me was an aqua class!

  Oct 07, 2025
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  5 star hotel in a 5 star resort

  Very helpful and informative staff, we checked in online through the rui app but had to do it all again on arrival so was pointless really. Reception staff mentioned a welcome drink, but it never came so we just went to our room. We did arrive after evening meal had finished but a buffet in the restaurant was there for us to enjoy. beautiful and varied food, there was something for anybodys taste and much of it cooked fresh as you wait. large room tea and coffee in room, including kettle and ironing board, dressing gowns but no slippers. AND always very quiet in the room.3 pools one infinity and all very quiet plus a small one in the spa inside. And a small childs pool. Food at pool bar was very good. Entertainment every night albeit subtle but just as we like it.perfect location in the costa adeje resort. A 5 star hotel should not though be charging extra to use the safe in the room.sorry! A couple of bars and restaurants and small supermarket just 100m away, more within a 15 minute walk towards los Americas. And upmarket shops bars and restaurants at plaza del duque just up from the promenade. We got a taxi from the hotel to los Americas 10 euros and walked right back up the promenade to the resort about 40 mins.(glad we stayed in adeji!!!, LOL). If we returned to tenerife we would definitely choose costa adeje and the same hotel. Tip: paving around the pool gets very hot and sand on beach direct from hotel is black and again is hot so take flip flops and water shoes. AND there was never a wait for a sunbed 🌞 the hotel have got that right ✅️ always available at any time of day , so no rushing up ,even with the usual suspects reserving their pitch from early doors🚪 which is annoying. Another tip to note, download the RUI app, and claim your rui points, towards future upgrades, requests or towards your final account.

  Sep 28, 2025
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  great hotel and stay

  lovely clean hotel and it is made better by the staff, we have been there previously but not for a few years, and the standards haven't dropped. the rooms are clean and spacious, the only negative about the rooms is lack of electrical plugs near the mirror, for hairdrying etc, the hotel restaurant was buffet style for breakfast and evening meal really good choice of food for all tastes. my only "gripe" is that for evening meal gentlemen were asked to wear long trousers which isn't a problem however other guests didn't bother with this and turned up in shorts and even swimwear! if the hotel is going to have a policy of long trousers for dinner then it should be enforced i think. special mention goes to "Matteo" one of the poolside waiters who was hard working fetching drinks for everyone, and was very patient, but all the staff were very good as usual there are plenty of sunbeds/loungers around the pool and the pool guys kept the area tidy and supplied everyone with beach towels.

  Sep 18, 2025