Riu Palace Tenerife

Customer ratings & reviews

TripAdvisor Traveler Rating

3382 reviews

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  Lovely holiday destination

  We last visited the Riu Palace 10 years ago and recently stayed for a week 30/11 - 7/12. We were not disappointed with all aspects, it is just as we remembered, the staff were so attentive, our flight was delayed so we missed dinner but a meal was laid on for us. Delicious food experiences every day & extremely high standard of cleanliness. We have already booked for 2 weeks in 2027,

  Jan 06, 2026
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  See you again soon

  Our 5th time here and it doesn’t disappoint. The staff make you feel so welcome, the hotel is kept impeccably clean. Our room was very well located on the ground floor with beautiful views of the sunset. The buffet was busy at times, but it was easy enough to be seated in the outside area, which we prefer. A great selection of food from the buffet and a different roasted joint each night. The evening entertainment was mediocre, but that’s not what we were there for. Domino were the best while we stayed. Sun loungers were not a problem unless you wanted to be by the infinity pool, but we preferred to be in a quieter area with more space around you. The Sunshine bar was a great place to chill and relax before getting ready for dinner and a big shout out to Camilo, Theresa and Laura who made us so welcome every afternoon.

  Dec 12, 2025
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  Riu Palace Tenerife stay with friends

  The Riu Palace Tenerife was an excellent choice being in a great location away from the busy area of Adeje. The hotel and its grounds were very well maintained with plenty of sun beds, the staff always friendly and helpful. Rooms very quiet and large, beds very comfy with tea/coffee making facilities plus free to use safe. Check out views from outside bar area on 6th floor especially at sunset with a drink. Good choice of good and nightly choice of live entertainment

  Nov 16, 2025
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  Great Hotel, even better Staff

  We stayed at the RUI Palace Tenerife in October,  this was our first time staying at a RUI hotel, but most certainly will not be our last.  The hotel was beautifully decorated, kept meticulously clean and felt very spacious .  From the moment we arrived and throughout our stay everything was exceptional. Our room was a junior suite, on the 9th floor (906) and it was kept spotless by our wonderful housekeepers.  There was lots of space, quality towels and linen, robes and slippers, a jacuzzi in the bathroom as well as a rain shower and quality toiletries.  The double size balcony had fantastic views, two reclining chairs, a table and two additional sun loungers.  It was so nice to retreat to our balcony and enjoy the views and amazing sun sets. As part of the junior suite you had dedicated Balinese beds, in the adult only area of the sun and pool terrace.  These were very comfy, to provide extra privacy we would suggest some low level bushes are placed at the front of the terrace for privacy from the walkway below, but without spoiling the view.  There were always sun loungers and towels available.  The pool bar service was speedy and efficient. The food was excellent with plenty of choice and lots of variety.  We would suggest better labelling and segregation of vegetarian/ vegan options but the food was plentiful, even towards the end of service.  Drinks were reasonably priced and again lots of choice. Finally, the staff, they really are the heart of the hotel and great ambassadors for the RUI brand and would be one of the main reasons we would stay again at a RUI hotel.  Everyone we met was genuinely happy, friendly and wanted to make sure your stay was the best it could be.  We cannot list  all the names ( sorry) but a special mention to Jamie and Angy in the restaurant and also our wonderful housekeepers.  We would also like to especially mention the reception staff who were on duty when we arrived on the 17th October at approximately 9.30pm.  Whilst checking in a fellow guest had a nasty fall, the reception staff quickly ran to assist the lady, they called for a doctor, helped and stayed with her offering reassurance and making sure she was ok, showing great empathy and genuine concern for their guest.  Overall we would recommend this hotel, we had a great stay and can’t wait to return.

  Nov 15, 2025
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  Family visit

  I expected a 5* hotel but got a four. Whilst there isn’t much to complain about, there are just some missing touches from the places that mean it’s not the top quality I have experienced elsewhere. There aren’t any vanity sets in the room, you have to pay for water, the sheets are only changed when you ask them to be and some of daily bar staff are hit and miss. We had a shower that leaked on the bathroom floor everyday and the evening entertainment for 1.5 hours a night is chronic and definitely for the over 55’s. Major plus sides are the wonderful staff, the amazing cleaners who keep the rooms spotless, the free safe in the room and the abundance of excellent food and sun loungers. The pool side bars and restaurants are good and generous portions and the cheerful staff make it a lovely experience. There isn’t much too do other than bus/ walk into Los Christianos or La Caleta but I do like the peacefulness of the place and the fact that nobody nags you during the day to do aqua aerobics or yoga. If you want a holiday with good food, quiet sun loungers and comfy beds, this place is for you. It’s away from the bustle of bars and parties and has a nice view of the sea.

  Nov 14, 2025