Riu Palace Tenerife

Customer ratings & reviews

TripAdvisor Traveler Rating

3374 reviews

• 

  Family visit

  I expected a 5* hotel but got a four. Whilst there isn’t much to complain about, there are just some missing touches from the places that mean it’s not the top quality I have experienced elsewhere. There aren’t any vanity sets in the room, you have to pay for water, the sheets are only changed when you ask them to be and some of daily bar staff are hit and miss. We had a shower that leaked on the bathroom floor everyday and the evening entertainment for 1.5 hours a night is chronic and definitely for the over 55’s. Major plus sides are the wonderful staff, the amazing cleaners who keep the rooms spotless, the free safe in the room and the abundance of excellent food and sun loungers. The pool side bars and restaurants are good and generous portions and the cheerful staff make it a lovely experience. There isn’t much too do other than bus/ walk into Los Christianos or La Caleta but I do like the peacefulness of the place and the fact that nobody nags you during the day to do aqua aerobics or yoga. If you want a holiday with good food, quiet sun loungers and comfy beds, this place is for you. It’s away from the bustle of bars and parties and has a nice view of the sea.

  Nov 14, 2025
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  Fabulous hotel but not a 5 star

  Fabulous holiday! The resort is beautiful, and the food is very good, although we did find that the meat and fish were often served a little on the rare side or even row. The swimming pools are fantastic, and the beach right in front of the resort is a real bonus. The staff are friendly and courteous, and the whole place is spotless. Rooms are spacious. A few minor improvements that could really make it feel like a true 5 star: • The access area at the front of the hotel, where cars park, should be better lit. We went for a walk one evening and all the lamps were switched off, making it quite hard to see. • For a five-star hotel, the bathrooms could include a few more complimentary toiletries such as cotton pads, shower caps, etc. • Drinks are a bit pricey, and we noticed several guests choosing not to order any at dinner. Slightly more reasonable prices would likely encourage more people to buy them. • The safe was also quite expensive, and it didn’t make much sense that it became free from November onwards. It felt a bit petty to have to pay for it just for the last few days of October. A 5 star hotel should offer it as complimentary. • lack of any sports facilities, even table tennis • lack of a room to watch any sports on tv • No little “extras” like fruit water by the pool Overall, it’s a fantastic hotel, but in a few areas it didn’t fully live up to a five-star standard. Some aspects felt more like cost-saving measures than thoughtful touches, so not every detail conveyed that guest comfort was the top priority.

  Nov 04, 2025
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  Clean and Very Friendly Staff

  This was our second stay at this lovely RIU hotel. It’s location is excellent as it’s in the quieter part of Costa Adeje but within 15 minutes you can be in the busier resort centre. The hotel is kept very clean throughout and the staff are very welcoming and friendly. Our room was spacious with a modern decor, comfortable beds and had a lovely view over the garden and part sea view. The choice of food was excellent in the buffet restaurant for both the evening meal and breakfast. There was evening entertainment of live music every night which was very good most nights. The negative was that this finished at 22:15 after starting at 21:00. We felt it should go on a little later. Overall we really enjoyed our stay and highly recommend this hotel.

  Oct 23, 2025
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  Another great holiday

  Another fabulous holiday at RIU Palace. Staff attentiveness is second to none. A big shout out for Laura, and Teresa Sunshine Bar for making our holiday so special. Everyone so welcoming and helpful / too many to name but a special mention also to Camillo and Nayi. Choice and quality of buffet food in main restaurant exceptional. Rooms spacious and comfortable. Thank you and looking forward to coming back next year.

  Oct 20, 2025
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  5*

  Great hotel. Stayed in a garden room which suited us as terrace in shade for sitting out until early afternoon. It was very quiet. Despite all the tiled floors and comings/goings of guests at various hours we were never disturbed. The food was fantastic. We never ate in the speciality restaurants due to the fact there was so much choice at the buffet. (Also, there appeared to be a lack of veggie options but am sure they would have cooked something!) The tap water is horrible (desalinated), hence the need to pay for bottled. It is an upmarket area so the local restaurants are very expensive and glad we booked half-board. Excellent entertainment every night - quite low key and all finished by 10.30pm. We noted a few families with small children and younger couples, but mostly older folk so if you want a peaceful relaxing week this is what you will get. Pools are lovely, but do close at 6pm. The service is certainly 5* and the staff all work incredibly hard. One odd thing, we found guests engaging in their own book swap by leaving unwanted items for others to read on the small coffee table at the pool exit. When we came to leave and put our suitcases in the left luggage room we discovered a vast collection of abandoned books! A small bookcase would not go amiss. Most hotels have them, particularly if there is not much to do other than lie on your sun lounger and read!

  Oct 20, 2025