Riu Palace Tenerife

Customer ratings & reviews

TripAdvisor Traveler Rating

3372 reviews

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  Fabulous hotel but not a 5 star

  Fabulous holiday! The resort is beautiful, and the food is very good, although we did find that the meat and fish were often served a little on the rare side or even row. The swimming pools are fantastic, and the beach right in front of the resort is a real bonus. The staff are friendly and courteous, and the whole place is spotless. Rooms are spacious. A few minor improvements that could really make it feel like a true 5 star: • The access area at the front of the hotel, where cars park, should be better lit. We went for a walk one evening and all the lamps were switched off, making it quite hard to see. • For a five-star hotel, the bathrooms could include a few more complimentary toiletries such as cotton pads, shower caps, etc. • Drinks are a bit pricey, and we noticed several guests choosing not to order any at dinner. Slightly more reasonable prices would likely encourage more people to buy them. • The safe was also quite expensive, and it didn’t make much sense that it became free from November onwards. It felt a bit petty to have to pay for it just for the last few days of October. A 5 star hotel should offer it as complimentary. • lack of any sports facilities, even table tennis • lack of a room to watch any sports on tv • No little “extras” like fruit water by the pool Overall, it’s a fantastic hotel, but in a few areas it didn’t fully live up to a five-star standard. Some aspects felt more like cost-saving measures than thoughtful touches, so not every detail conveyed that guest comfort was the top priority.

  Nov 04, 2025
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  Clean and Very Friendly Staff

  This was our second stay at this lovely RIU hotel. It’s location is excellent as it’s in the quieter part of Costa Adeje but within 15 minutes you can be in the busier resort centre. The hotel is kept very clean throughout and the staff are very welcoming and friendly. Our room was spacious with a modern decor, comfortable beds and had a lovely view over the garden and part sea view. The choice of food was excellent in the buffet restaurant for both the evening meal and breakfast. There was evening entertainment of live music every night which was very good most nights. The negative was that this finished at 22:15 after starting at 21:00. We felt it should go on a little later. Overall we really enjoyed our stay and highly recommend this hotel.

  Oct 23, 2025
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  Another great holiday

  Another fabulous holiday at RIU Palace. Staff attentiveness is second to none. A big shout out for Laura, and Teresa Sunshine Bar for making our holiday so special. Everyone so welcoming and helpful / too many to name but a special mention also to Camillo and Nayi. Choice and quality of buffet food in main restaurant exceptional. Rooms spacious and comfortable. Thank you and looking forward to coming back next year.

  Oct 20, 2025
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  5*

  Great hotel. Stayed in a garden room which suited us as terrace in shade for sitting out until early afternoon. It was very quiet. Despite all the tiled floors and comings/goings of guests at various hours we were never disturbed. The food was fantastic. We never ate in the speciality restaurants due to the fact there was so much choice at the buffet. (Also, there appeared to be a lack of veggie options but am sure they would have cooked something!) The tap water is horrible (desalinated), hence the need to pay for bottled. It is an upmarket area so the local restaurants are very expensive and glad we booked half-board. Excellent entertainment every night - quite low key and all finished by 10.30pm. We noted a few families with small children and younger couples, but mostly older folk so if you want a peaceful relaxing week this is what you will get. Pools are lovely, but do close at 6pm. The service is certainly 5* and the staff all work incredibly hard. One odd thing, we found guests engaging in their own book swap by leaving unwanted items for others to read on the small coffee table at the pool exit. When we came to leave and put our suitcases in the left luggage room we discovered a vast collection of abandoned books! A small bookcase would not go amiss. Most hotels have them, particularly if there is not much to do other than lie on your sun lounger and read!

  Oct 20, 2025
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  We have been coming to this hotel for over 10 years and plan to come back again!

  We love the Riu palace and have been many times. Lots of people like to try somewhere new for their holidays but I think the fact that we keep coming back says everything! This is our ‘relaxing we don’t want to do anything’ holiday (compared to other holidays where you’re up and sight seeing etc the whole time). Food is fantastic, a weird comment but the porridge is the best porridge ever! So creamy😂 I’ve tried to recreate at home and I just can’t do it!!! There’s everything you can wish for for a breakfast buffet. Evening is equally as tasty - they do a different meat each day which we look forward to. Eg roast beef, ribs, salmon etc. Another weird comment - the mash is really tasty 😂 Great atmosphere, immaculately clean grounds, poolside and rooms. The porters bring your cases to your room so you don’t have to lug them around upon arrival. They will also book you taxis for excursions and you just wait outside. You feel completely taken care of. Evening entertainment isn’t very exciting if you want one of those all inclusive shows and discos but we actually don’t mind as we like to relax in bed or on our balcony! (As I said this is our lazy holiday!!!) They have 2 pools - 1 where inflatables are allowed and 1 where they are not. We just set up camp near the quiet pool and do not begrudge the children in the other pool enjoying their holidays :). You can get food and drinks ordered and delivered to your lounger (ultimate lazy holiday) and they provide fresh pool towels each day. We also got engaged here in 2024 on our balcony after 10 years of coming to this same hotel (even before its renovation!) We love it. And we will be back in the next few years x

  Oct 20, 2025