Guest will have access to all bars, lunch and snacks at Riu Yucatan and Riu Tequila.
Important information: All of the above information is subject to change at any time without prior notice. More information will be provided upon check-in. Breakfast and Dinner must be taken at the booked hotel. Transportation is not included
All meals, snacks, local and imported alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
Snacks and drinks 24 hours a day.
Regularly refilled minibar and liquor dispenser in the guest rooms.
In-room safe.
Free sports, activities and entertainment programme as described. Activities include: kayaking, bodyboarding, snorkel gear, 1 scuba tryout in the pool, RiuFit program, beach volleyball, pedalos ( paddle boats)
Free use of wellness facilities (gym)
Free entry to the discotheque at Riu Tequila (drinks included). Must be 18 years old.
WiFi throughout the hotel.
Daytime entertainment for adults
Live music shows & Riu entertainment
Riu Get Together Party at the Riu Tequila hotel
RiuLand Kids Club for ages 4-7 and 8-12
Additional Information: All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Resort Details
- Various Lounges/Bars
- Ananá
- La Cumbia
- La Plaza
- Las Olas - Various Restaurants
- The Palms
- Jade Asian Restaurant
- Traviata Italian Restaurant
- Turquesa
- 24-hour front desk
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators Not Available
- Exercise gym
- Free parking
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators Not Available
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna†
- Spa†
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †Jet skis
Parasailing
Waterskiing
Diving
Deep sea fishing - Non-Motorized Water SportsWindsurfingSailing
Kayaks
Snorkel gear
Introductory scuba lesson in the pool
Paddle boat - PoolThere are 4 pools on-site. This property has swim-up bars.
- Sauna †
- Spa †
- General †Access to pickleball court at Riu Palace Mexico
- Golf †Golf course located within a mile of the hotel.
- On-Site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
8703 reviews
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Aug 01, 2025Only one thing missing!
A lovely hotel - which is very easy to navigate. Great staff, nice rooms and lots of food choices. The ONE thing missing is a fully air-con bar - it would have been lovely every now and again to have a cold beer in a bar. But I am being picky!!
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Jul 30, 2025
overall good!
overall a good resort. service is good. staff is friendly. wifi is strong. food is overall good. the app is good and if there are any issues they are solved quickly. also lots of chairs and shade around the pools and beach. common issue of people reserving chairs with towels for extended periods of time though. my only complaints is air conditioning in the rooms needs to be stronger. we had it set to 18 Celsius but the room would never reach that. lowest about 23. also Karina who worked at the Asian restaurant, she should smile and be a bit more friendly. You also questioned my daughter when she was serving food. and asked "can i help you" and stood right beside her as if she was stealing or doing something wrong. i'm assuming you thought she just walked in and was helping herself without a table?? but we did have a table. instead just ask her - with a nice tone and smile. "do you have a table??" and if she says yes then just leave her alone.
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Jul 30, 2025Fantastic experience in Mexicp
1 week stay. Mexico exceeded my expectations as did this hotel. Everything was swift upon arrival. The room was spacious for two and on the lower ground which was perfect. We were situated in the middle block, so half way to the pool and half way to reception. The room was cleaned every day. The pool area was nice and we spent most days lounging around here. Service around the pool and beach area was fantastic. Drinks were brough to us! There was the issue with the Sargassum so we didn't use the beach, but this did not ruin our experience. We did a day trip to Isla Mujeres which made up for it. 5th Avenue was about a 30 min walk away - (Slow strides) or 200 pesos which is reasonable. Loved 5th Avenue - Lots of FREE Tequila shots/samples!! Also did a quad biking, Cenote and Zip line booked through venders at the hotel which was another great day out. Opposite the hotel is a small mall and mini markets -with a Starbucks. This was great, and the best thing was there was no pressure to buy anything. The Mexican people are just so nice. Food at the hotel was 10/10. Can not fault anything. We did not have to book for any of the restaurants which was a bonus so we ate at all of them. The Jade and Italian were delicious. We were allowed to use the Riu Tequila and Yucatán, we did visit but liked our hotel more so stayed here. The Gated complex is huge, very clean and felt very luxurious. I just cant fault anything about this stay and I am very fussy. Will definitely be returning.
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Jul 28, 2025
Amazing! 100% recommend!
We recently had our symbolic wedding at this hotel and also stayed for a two-week holiday—it was truly amazing. The wedding was beautifully organized, with flawless service and attention to every detail. Throughout our stay, the staff remained incredibly helpful and welcoming. The hotel was spotless, and its central location made it easy to explore the area. We made unforgettable memories here and would highly recommend it for both special occasions and relaxing getaways.
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Jul 28, 2025
Lovely hotel
Love this hotel. Good variety of food on the buffet section but loved the a la carte especially the steak house. The staff go above and beyond to make your stay perfect. Hotel spotless great facilities just a shame about the seaweed on beach and in sea but that’s nature and nothing can be done even though staff are there from 5am trying to clear it and are non stop all day. Will definitely be booking to go back
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 12:00 AM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet policy : Pets Not Allowed
- Early departure policy
- Early departure penalty:1 nightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early departure penalty:2 nightsApplies: Sunday - Saturday 24Dec25 - 30Apr26