Riu Reggae - All Inclusive - Adults Only

Customer ratings & reviews

TripAdvisor Traveler Rating

4077 reviews

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  Disappointing!

  I’m extremely disappointed with my experience at Riu Reggae (1/16–1/19). I left my Beats earbuds in my room and immediately contacted the resort. I confirmed via tracking that they remained on property for days, yet I received delayed responses, no follow-up, disconnected calls, and ultimately the device was powered off. In addition, the resort app required for dining and spa reservations did not function, advertised restaurants were not consistently open, and reservations made through the app did not exist—forcing buffet dining for the entire stay. Additionally, We had access to the montego bay resort but was only permitted to eat lunch there. We also had an ant infestation in the room but room service did come and address this issue. Overall this was not the way I planned to spend my birthday and I will not return to this resort.

  Jan 27, 2026
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  Excellent Hotel and Staff...

  What friendly welcoming people... 1st time solo traveller to Jamaica and Riu Reggae, so a bit apprehensive. I shouldn't have worried. Check-in was easy and found my room, however I had an issue connecting with wifi. The next day I reported this and Dre on reception was brilliant, and connected both my tablet and phone. However the issue was the location of the room. I went again to reception and Kemur, listened to my problem, and suggested I try to connect on a higher floor... He can with me to the upper floor (2nd), and we successfully connected to the Wi-Fi (being a Solo Traveller I use Wi-Fi a lot). Kemur then said the room was available, and would be happy for me to move.... Within 2 hours, I was a very happy customer in a new room with Wi-Fi... Kemur made sure I was happy by follow up phone calls and personally checking I was happy... Cannot fault either Kemur or Dre... Also, can I nightlight Marlene, who waitresses the bar and beach, also a credit to the hotel... Brilliant memory ensuring my glass was never empty... Thank you Riu... Your staff are brilliant. Resort isn't bad either!

  Jan 20, 2026
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  Wonderful time. Can’t wait to return

  We booked this last minute and first trip to Jamaica and was a little apprehensive having read some negative reviews. We thought we would be entering a wild hotel with loads of youngsters running amok. We are in our 50’s but we had a wonderful time. The (big) positives 1/ the staff and service Wow. The staff are some of the most hard working, friendliest staff I have come across. Management really push them and ensure high standards. Cleaners do an amazing job and I loved the daily quotes they left each day. Bar staff ensure they serve people in turn. None of this biggest tip gets served first The entertainment staff are exceptional. Tip. Get involved in the games, have fun and make friends 10/10 2/ the food I have been to other RIU hotels and the food surpassed expectations. Even if the buffet loads of choice. Waiting staff always there with a smile And not forgetting the Jerk Chicken hit which was beautiful and daily coconut water 10/10 3/ the room Nice room. Clean and tidy. 8/10 Big mentions to Bubbles, Omar, Teddy, Nikka, Winston. On my list for a return visit.

  Jan 19, 2026
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  Fun, lively, beautiful

  We stayed in an ocean view room. Whilst the rooms maybe a little dated, they are big, very clean, all the amenities you need. House keepers were fabulous everyday and work very hard. The staff are brilliant at giving customer service with the Jamaican vibe. 🇯🇲 The food was tasty and always a good selection every day. We never went hungry. The entertainment team were fantastic!!! I can’t single anyone out because they were all brilliant. Every single day and night they kept us all going. Pool parties were so much fun and the white and neon parties were such a laugh! The beach is lovely also. We never had a problem finding a sunbed, pool side or beach. We definitely will be back to this resort.

  Jan 19, 2026
• 

  Yeah man 😎

  We booked this last minute and were worried when we saw some of the reviews however once we arrived any fears evaporated . I requested a top floor quite room which I was given , it overlooked a wood and you could see the sea over the tree tops . I like to have a few beers on an evening on the balcony however there were a few men in the woods shouting up at the hotel and asking for beers which was a bit unnerving ! The room was spotless , kept clean and restocked by the wonderful cleaners . You have an APP to order anything you run out of and the mini fridge and optics are restocked every 2 days . You can use the coffee machine in the room to heat water and the bar will give you fresh milk and teabags to use. All staff we came across were hard working polite and smiled . We were also very pleased that bar staff served you in order of who was first and not who was waving dollars around . Food and drinks were of good quality and we enjoyed the red wines , cocktails and spirits . Fusion , jerk chicken hut and the main buffet were our favourites. There is no need to reserve sunbeds - there are loads to choose from . Beach and sea were lovely and clean ,there were always 3 men on kayaks trying to sell you items however once you said no they didn’t ask again and there is always a security guard watching . The free water sports were fun and we enjoyed kayaking and paddle boarding . The entertainment team were FANTASTIC and we had such a good time at the white , foam and neon parties . From 11-11 there was always something to do . Please have bingo on every day though as this was so fun !Big thanks to Bubbles , Teddy, Omar and the team who work so hard .we felt very safe and it was fine to catch an Uber and roam around outside the resort .

  Jan 19, 2026