Riu Yucatan - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

9317 reviews

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  Don’t stay here- Not worth the cost!

  We stayed as a group of 4 in February, we were booked for a week. We’ve never stayed in a Riu hotel before we’ve stayed in Secrets and Hyatt chain. We had stayed in Mexico City the week before and spent a fair bit and did not want to spend too much the 2nd week hence booking the Yucatan. Here are the pros and cons: pros- Stunning beaches, and you can walk the length of the coastline. Variety of wildlife to see on the property. Cons- Everything else: Rooms smell mouldy, musty. The furniture and decor genuinely is tired run down. It is not spacious as has been described. Main buffet restaurant is like a canteen with food options sub par. Speciality restaurant to be fair we’re ok. Overall the type of guests staying here were overly loud and noisy. We asked and paid considerably more to move for 5 days to the Riu Palace Riviera Maya. This class of Riu was like night and day from the Yucatan. We enjoyed our stay there. You definitely get what you pay for. If you’re solely interested in a party hotel eating and drinking yourself silly and don’t care what the rooms and ambiance of the hotel is like- then definitely stay here! The staff

  Feb 14, 2026
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  Friends holiday

  We all had a lovely time at the riu yucatan it’s situated in a gated community there’s a shopping arcade just down the road across from the riu playacar hotel the food was great with plenty of choice at all meal times the best a la carte was the Italian beautiful beach with palm trees for shade if you can’t find a sun bed the staff will bring you some we loved seeing all the wildlife around the beautiful well kept grounds the staff all work really hard the rooms are a bit dated but they’ve got everything you need they do smell damp but thats maybe because of the climate our air con worked fine the fridge in the room was restocked when you wanted it you can also use the sister hotels the tequila and the playcar for a change of scenery just a short walk away it isent that far by taxi to playa del carmen with its many shops bars and restaurants we would definitely return to this hotel in the future

  Feb 05, 2026
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  A WONDERFUL winter get away

  We have traveled far and wide. We LOVE this resort! We visited last year, again this year and will definitely return next year. It is an hour drive from the Cancun airport, depending on how many stops you must make on route. The rooms are excellent, clean and very private. I can't say enough about the food! Yes, it is THAT GOOD!. I had the pleasure of meeting Amaury this evening and expressed my pleasure and delight with this resort. I am sending a special shout out to Hortensia and Fuesto , who work tirelessly to provide the best dining experience possible. This is definitely our destination place for the relief we need from our severe winter climate. We look forward to returning again next year at this time.

  Feb 02, 2026
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  Terrible resort go to a different one

  Do not. Stay here. Pictures are deceiving. Old and run down. Rooms were not clean, dirty sheets and shower all stained. Rooms older and smell. Food was not good. Most of my family got sick from it by second day. Asked to move was told no. Complained after returned and basically received RIU 1000 credit points which equals 100.00. We paid for three room and six guests . Not a good trip.

  Jan 28, 2026
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  If you are considering booking here, please don’t hesitate!

  Me and my partner have just returned from a 2 week holiday at this hotel, and what a blast we had! The staff are so friendly and attentive, every part of the hotel is always spotless, and there is always something to do whether this be relax or join in with the entertainment (day and night). There are so many options when it comes to food, and the quality is amazing. With the main buffet, whilst some dishes remain the same daily, there is always something different available so you can vary your meals. We ate at the Chinese A La Carte twice, and the steakhouse once (all A La Cartes are included in all inclusive) and these were also delicious, and once again the staff brilliant. Being all inclusive, you have use of 2 other RIU hotels next door. We only used RIU tequila, which is near enough opposite, as some evenings we preferred the entertainment there. Between the two, you will never be bored! If you are stuck between which hotel to book, we were glad we chose Yucatán because of its beachfront location (there’s about a 15 min walk from Tequila down to the beach). There’s 2 pools, one being more lively and one quieter with Bali beds, and having the option of the beach or one of the pools was really nice. You definitely get value for money when booking all inclusive at this hotel, so if you are considering booking, please don’t hesitate!!

  Jan 23, 2026