Riu Yucatan - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

9308 reviews

• 

  Great budget option for an all-inclusive with amazing beach!

  We just spend a week here with two kids, 4 and 8 and we had a great time. We like going to an AI in Mexico every so often for a kid friendly vacation and we never want to spend too much. The Riu Yucatan was great for all those reasons. The beach was incredible (the staff made herculean efforts to remove sargassum everyday along the beachfront), the layout was great (not too big or too small of a resort), a quiet pool for kids (less music and party vibe), and the food was decent (I'm picky but there was always something that I enjoyed). The kids club was well organized and our kids loved going, which is the main reason we go to all-inclusive resorts. It also wasn't overly crowded and despite chair hogging, the staff was always happy to bring out more beach chairs if there weren't any. You can go the restaurants whenever you want without reservation and there was barely any wait. Rooms were Main pros: friendly and helpful staff, clean, decent variety in food, fun kids club (hours are limited to 10am to 1pm and 3pm to 5pm), a decent amount of entertainment, fantastic sandy & shallow beach, and most importantly, budget-friendly! Cons: the coffee was terrible, rooms were a bit musty (but it seems always the case when we got to Mexico) and I didn't care for the decor and lighting. The purple/silver tones with cold lighting wasn't a great combo. Notes: the resort had more of a party vibe (discos, foam parties, lots of dancing). Also, the resort is definitely in need of updating but it's enjoyable nonetheless, especially for the price.

  Jan 17, 2026
• 

  Worst Stay at a Riu Resort!

  We stayed for 8 nights in two rooms right next to each other. The rooms had mold in them and the AC did not work. We attempted to tell the front desk about the AC issue and they alleged they fixed it, but never told us if they actually went and checked. The thermostat was set to 18c but the temperature in the room was 23.5c after the “fix” even on our very last day. Only had one outlet plug for electronics near the bed. The other one was across the room or in the bathroom. On our last night no one could shower because the water was extremely hot, I called(7 times) to inquire what was going on and was told that our building was having a water issue(water was coming out extremely hot and yellow looking). My buddy attempted to go shower in the front lobby and the water was also yellow. After 2 hours of waiting they tell me they can switch only half of our group to another room. The other half would have to stay in the room that doesn’t have water because they only had one extra room available or they could give us a room to just shower in and return to our rooms. We were without water the whole night, unable to use the bathroom because it wouldn’t flush. The next day the front desk staff would not allow me to talk to the manager of the hotel. WiFi did not work well whatsoever, it didn’t matter if you were in the room or in the lobby. There is a hot tub next to the pools, but it is not hot or even warm at all. I tried asking one of the staff members about it and they said they can’t make it hot because of the “kids”. Even though we were all adults in it at the time I asked. Overall this is the worst Riu experience I have ever had. Staying once at Riu Yucatán in the past was the reason I returned to this resort but after this experience I’m thinking of choosing a different brand of resorts. Riu Yucatán needs a lot of improvements from management staff to facility upgrades.

  Jan 12, 2026
• 

  Always feels like going home

  This was our third visit we usually go there the same time each year and then somewhere different in Feb. This hotel never disappoints the staff are fantastic it is situated within reach of many different places to visit. we find it very good value for money a little tired in places but extremely clean and the food is fantastic. We would definitely recommend it

  Jan 11, 2026
• 

  Won’t be returning until it’s refurbished

  The room they put us in was very dark and damp! The mould grew throughout the first week which made my partner cough and had to go to hospital!!! They move us to a new room which was much better!!! But the room should have been condemned as it was so damp! I understand the humidity in Mexico is high but that room was unexcepable!!! They cleaned the mould with bleach knowing someone else was going in that room after us!!! TUI knew about this but wasn’t overly bothered! The rest of our holiday was ok!!! Food was mediocre and the whole place needs a refurb!!! Looks very tired!!!!

  Jan 04, 2026
• 

  Another Great Riu Stay

  Man, I missed the Caribbean and this was a great way to get back together! Our family of 10, ranging in age from 10 - 80, had such a great time at Riu Yucatan from Dec 27 - Jan 1. If you have never been to a Riu property for New Year's Eve, you are missing out. They really know how to put on a party. A few details about our trip: We had 3 rooms, all with 2 double beds. I had seen a suggestion to take a cheap shower curtain and painter's tape and hang up a "door" to the bathroom area. This was a welcome and most helpful suggestion to add some needed privacy. The air conditioning was pretty hit or miss, which we have found to be at any property we visit. One room was nice and cool, one room was quite hot and the other was just ok. Seems the a/c units in tropical areas struggle, go figure. Food was all good. Soups were exceptional - don't skip out on them. Entertainment was fair, but to be honest, we usually just played games we had brought with us until everyone was tired. We loved the size and layout of this property. Our favorite were the beach chairs at the pool that faced the ocean - best of both worlds but very hard to acquire (but we were not to be denied). Lots of beach area and we enjoyed the time on the beach and in the water. The pool seemed to always have something fun going on and was entertaining. You could hide out at the "calm" pool if you wanted peace and quiet. We enjoyed the hammocks in that area in the evening. Most fun by far for our whole family was all the wildlife. The monkeys were so fun to see and hear. We were in Building 3, which I would request again if possible due to being close to everything. The staff was able to give us rooms on the bottom floor (for my dad with very bad knees) and we were all close together. All the staff were super friendly and seemed to enjoy doing their jobs and interacting with the guests. We generally try to go somewhere different, but I would absolutely come back to Riu Yucatan if we come back to this area in the future.

  Jan 02, 2026