Royalton Hideaway Negril, An Autograph Collection All-Inclusive Resort - Adults Only

Customer ratings & reviews

TripAdvisor Traveler Rating

7723 reviews

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  disappointing resort!

  I would save your $$ and go somewhere else. We made the decision to stay there given my Marriott Status ... had a 9-night stay at Royalton Negril (Marriott Autograph Collection) and it was… disappointing. 😞🛑 Resort issues: No resort credits at check-in as promised, and when they finally gave us a coupon book, it was useless too late in our stay and we had already booked things we could have used a coupon for. One of our showers had no shampoo/soap for 9 nights. No replacements small sizes available and no solution to fill the bottle according to them. Had to DIY with an empty water bottle and put soap in it from the other shower. (In a Presidential Suite!!) Pool towel station was out of towels almost every day. No solution offered. Mold on buildings, broken fixtures, water leaking into the lobby during rain, wood on doors and trim around the resort are in terrible shape throughout the resort, broken glass panes,. Not what you'd expect from a Marriott or what I would think they would want their brand represented by. (I have attached pictures of most of this!) 💬 Marriott Bonvoy frustrations: Spent ~$10K and got ZERO points or elite night credit because I booked through a travel agent. I only knew about the hotel because of the agent I used. Had I known, I’d have gone elsewhere (likely the sandals next door!) I’ve been loyal to Marriott for years, but this experience made me rethink and lately have switched to Hilton. 🏨#MarriottBonvoy #RoyaltonNegril #TravelReview #CustomerExperience #LoyaltyProgramFail I should have said that I reached out to Marriott for some sort of resolution and got nothing other than take it up with the resort. I did that and got zero response or help. I told them I would make sure to share my experience to help others and they also didn't care. Soooooo , I would find another option !

  Oct 02, 2025
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  Star fire is a vibe

  Star fire has made my trip so fun and energetic great vibe and the vibe team is amazing so much fun and energy to go around hotel is amazing

  Oct 02, 2025
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  Fantastic holiday

  We have just got back from the royalton in Negril, we stayed in the diamond club with a swim up pool room 1007. At first we nearly changed hotels as there was works happening, so glad we didn’t as you would of never know this we didn’t hear a thing. we had a fantastic time all the staff there are friendly and welcoming and spoke to us every day, the vibe team made it enjoyable getting everyone involved in the games, the food was lovely and so many restaurants to choose from, we had butler service and this was excellent they we’re always on hand if you needed them which we only had one issue which was being locked out of our room the butler sorted this very promptly ( needed a new battery), came back to room after a hard day sun bathing and the butler had run me a jacuzzi bath with petals and flowers it was so beautiful and a special touch, the room it’s self was lovely and cannot fault it. All in all I would highly recommend visiting , this is now one of our favourite places and we will return and hopefully get the same lovely butlers we had

  Sep 30, 2025
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  Disappointing Stay at Royalton Negril – Not Worth the Price

  Disappointing Stay at Royalton Negril – Not Worth the Price We were excited to book our family vacation at Royalton Negril, Jamaica, expecting a high-quality experience, especially considering the premium price and the reputation Royalton Resorts typically carries. Unfortunately, our stay turned out to be a disappointment from the very start. Upon arrival, the check-in process was completely disorganized, and unlike most all-inclusive resorts, no welcome drinks were offered. It was not a great first impression. The resort itself was uncomfortably hot — none of the air conditioning seemed to be working throughout the common areas, leaving us all sweating and uncomfortable. Our room was no better. It was stuffy and far from the comfort we had anticipated. We reached out to customer service multiple times about the room temperature, but no one came to address or fix the issue. This lack of response from the staff was very frustrating and left us feeling ignored. To be fair, the grounds of the resort are beautiful. The gardens, beach, and overall exterior appearance of the resort are impressive and well-kept. Unfortunately, the beauty of the surroundings didn’t make up for the lackluster experience in other areas. The buffet food was just okay — edible but very repetitive, with little variety from day to day. The à la carte restaurants were similarly underwhelming. In fact, one evening we had a reservation at a restaurant that was unexpectedly closed when we arrived, with no notice or communication from the staff about the change. The entertainment options, like the Michael Jackson show and Jamaican cultural night, were fine, but not particularly memorable. It felt like the resort was just going through the motions rather than delivering engaging or standout performances. Overall, this family getaway, which we hoped would create lasting memories, sadly became something we’d rather forget. I’ve heard that Royalton Negril is due for renovations — and it definitely needs them. But beyond the physical upgrades, the resort would also benefit greatly from improved service and guest communication. Unfortunately, based on our experience, I would not recommend this resort, especially not at the price point. There are better options in Jamaica for a family vacation that delivers both quality and value.

  Sep 28, 2025
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  One Love

  A Truly Unforgettable Stay at the Royalton Jamaica – Thanks to Romaine & Samantha! Our 11-night stay at the Royalton Hotel in Jamaica was absolutely incredible, and a huge part of that experience was down to the exceptional service provided by our butlers, Romaine and Samantha. From the moment we arrived, they made us feel like VIPs, and their attention to detail truly exceeded every expectation. Both Romaine and Samantha went above and beyond throughout our stay. It’s clear that they take immense pride in their work – whether it was arranging special surprises, helping us with last-minute requests, or making sure we were always comfortable, they were always one step ahead. We felt completely taken care of, and it was their dedication that made this holiday truly unforgettable. What really stood out, aside from their professionalism, was how great they were with our kids. They made the entire family feel welcome and at ease, always checking in to make sure everyone was happy. The kids adored them and always looked forward to seeing them, which made our stay even more enjoyable. Their kindness and genuine care were truly heartwarming. If you’re fortunate enough to have Romaine and Samantha as your butlers, you are in for the best service on the resort. They made our trip feel truly special, and I can honestly say we’ve never had better butlers in all our travels. Thank you, Romaine and Samantha, for making our stay at the Royalton Jamaica absolutely perfect. We can’t wait to come back!

  Sep 28, 2025