Royalton Hideaway Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only

Customer ratings & reviews

TripAdvisor Traveler Rating

3280 reviews

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  Birthday Vacation with my Mother - who turned 77

  I booked this resort as a gift for my mother's 77th birthday. I booked the Diamond Club in the Hideaway section. (#2124 and #2103) from September 16 to 23. The reservation number is 11465/2025. We had one swim-out suite and another with an ocean view. However, the ocean-view room was on the third floor. I did not know that the resort does not have elevators. My mother can't climb stairs very well anymore. Smerlin arranged another room for us. This room was located right across from my original room. It had a garden view. It was in the perfect location. Had I known about the lack of elevators, I would have requested this type of room. Jhoenmy was our butler. He took good care of us and made all our reservations. He checked in with us every day. Room 2124 was in a great location. We could swim to a set of stairs to the right and walk over to the Hideaway Bar for drinks. That was perfect. Juan always had a great smile and made fabulous drinks for us. We had a minor issue in one of our rooms. I have to say that the hotel dealt with the situation very well. Smerlin was wonderful and on top of things every step of the way. Things happen that are out of anybody's control, but Smerlin made sure we were taken care of. Thank you so much, Smerlin! you are fantastic and a great asset to this Resort. The rooms are very clean, and the housekeeping staff is doing a fantastic job. One of the housekeepers who took care of my mom's room decorated it really nicely and added a personal touch. Unfortunately, I forgot to write down her name. I mentioned a few maintenance issues in the bathrooms to Jhoenmy when we checked out. I am confident that they will be addressed. The shows are great and a lot of fun. We watched the following Shows. Roch n Roll, Circus Show, Pirate Show, Dominican Show, Michael Jackson and Magic Show. We enjoyed the Michael Jackson show the most. On two evenings, they held the Miss Carnival International pageant before the official shows. This show was put on really well, and the presenter did a fantastic job. We enjoyed it very much. The nightly entertainment was also excellent. On our last day, we attended the White Party. I have been to many of these at other resorts. This one was by far the most fun. We met many employees, and a few stood out. Paula, Carolina, Manuel, and Baron from Dorado. Juan made the best Old Fashioned at Sands Bar. Also from Sands Bar: Sandy, Yohan and Arismendy Wanny, Jon, Enrique and Edwin – Hunter Bladimier and Carolos aka Mr. Motorola – Zen We had a fantastic time! My mother really enjoyed herself, which was very important to me. Thank you to Smerlin, Jhoenmy, and all the other employees who made this vacation special.

  Oct 05, 2025
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  Sunny days at the Royalton

  We stayed at the Royalton Hideaway Resorts with my friend. The resort is beautiful. When we first arrived, the staffs are very attentive with showing us around and want to assist with our luggage. There are many pools, seating areas and restaurants around the resort. The staffs kept the place very clean. We did spend time at one of the “family” pool and at the Hideaway pool (Adult only). There were staffs (Jean Paul, Yohana and the bartender ( cannot recall his and her name) in the Hideaway area that make the stay very special. JP and Yohana had activities for people to join in and play pool volleyball. We even got to make a hat. Isaias is our butler who checked in on us on a daily basis and answered any questions I had. I even did a couple fitness classes with Alexander ( aka Black coffee) and Juan ( aka Mr. Wow) during my stay. It was really fun. I might’ve died a little after the TRX class but it was very enjoyable. On Monday night, there was a “ White Party” event with fire show, face painting, DJ and a lot of dancing. Most of the restaurants were really good. I have brought changes for tips for the staffs as they worked long days to provide services to us. Thank you for the wonderful time in Punta Cana.

  Oct 02, 2025
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  Amazing hotel and beautiful place to visit- staff are great and shout out to Jhoenmy

  We visited the Royalton hideaway on September 16th to 25th. We could not have asked for anymore of the trip. From start to finish it was amazing and we loved every minute of it. When we arrived we checked in and were then introduced to our butler Jhoenmy who was friendly and welcoming. He showed us around the hideaway, talked us through everything included with our package and discussed how he could assist us during our stay. I want to be really honest with this review and highlight in detail what the trip was like as we had read previous reviews and were a little unsure at first. This is also tailored to mine and my wife’s personal preferences and how we like to enjoy our holidays. After the introduction Jhoenmy asked us what restaurant we would like to go for dinner and recommended the private restaurant solely for the hideaway guests for our first evening. After they all he asked was for us to text him each day and let him know which restaurant we would like to dine at the following day. Every restaurant we requested he booked us in and we never had any issues. It was a perfect way to make sure we ate at all the places we wanted to and he was really quick at replying and assisted where needed. He would text us once in The morning to say hello, and then every other day would catch up for a brief 5 minute chat to ensure everything was ok with the room and we were enjoying our stay. It was the perfect amount and not too much or invasive to our holiday or privacy. He was great with us. The restaurants- the Dorado was the hideaway private guests restaurant. We ate here fist night and the food was lovely and the staff are great in there. This was also the place we ate for breakfast every morning as it had its own menu with plenty of choices and on the beach front. A beautiful way to start each morning. The second restaurant we ate at was jade. This was a nice mixture of Asian food and depending on your love of Thai there were some decent choices. It was nice but we did not go back there as later we found out there were better choices. We arrived on Tuesday and Thursday the sports bar was showing the football match (Newcastle vs Barcelona- I am a geordie). Was great in here and we sampled loads of the menu ordering a mix of starters and sides whilst drinking beer and enjoying the match (even though the result did not go my way) we loved it in here so much we actually went back and had another meal and drinks later in the week. If you like some American pub snacks and some drinking then it’s a decent little place to go. The next restaurant was called Zen and the star of the show. The food and ambiance was amazing blended in with theatre and fun. A tapenyaki restaurant which also served sushi. This is a must if you come here and we visited the restaurant twice. The other restaurant we really enjoyed was the Mexican restaurant based in the Royalton splash which is a 5 minute walk outside the hotel. There is a shuttle bus but the walk is nice and really not far so up to you. The food here was great, the staff were friendly and an all round great night. We did eat at the Italian but it was pretty standard. I personally think you get better pizza at the main buffet site and the pasta at the main buffet site is a build your own so also better option. We did not go back here but again this was our preference. We did hear other people had really enjoyed it. It just wasn’t for us We ate at the buffet restaurant for lunch every day and there was loads to chose from. It was clean, food was hot and the staff were great. Perfect little place to have lunch. The room….. we stayed in 2128 with the swim up pool. It was on the end and really private. The room was really clean and the pool was amazing and warm. The sun shone over our room from about 12:30 to 17:00 every day so was perfect t if we wanted to stay and be private instead of going to the main pool area. The cleaners were amazing and came every day and asked if we wanted our room cleaned. The mini bar was stocked with 4 cans of beer (2 Heineken and 2 coors light) coke, fruit juice, 4 bottles of water with two extra outside, 7-up and Fanta. This was stocked daily but by a different member of the team and they visited in the afternoon,. If I am honest, we’re not big alcohol drinkers and I only had two of the beers on the second day. We used the fridge for water mainly and when we wanted alcoholic drinks we just went to the main pool bar which is literally a 30 sec swim, and then walk past the main pool. Whilst you are at the pool bar you will meet Juan who is so friendly, polite and just a really nice guy. He worked with a lady who I can only apologise but did not get her name but they were a great team. The one thing I I’ll say about the room is when it rained (which only happened one day so we were lucky) we woke up and our room was flooded haha. I opened the door and the staff came in with towells and helped clean it up straight away. As we were at the end and the rain came down so heavy it flooded the hallway and leaked into our room. It was a 2 minute clean up and never happened again. The main pool area was lovely and definitely adults only. It is in a private area so if hats what you booked then there are no children in this part. You can go outside to try the main pool area which was also amazing with loads of activities but the hideaway was private, also music and a great atmosphere with the entertainment team putting on games and shows throughout the days. There is a theatre which has daily shows every night. The production and everything about it is great. There’s a bar in there and they have something for everyone. Would highly recommend you check the tv in your room which gives all the breakdowns of each night and who is performing. Michael Jackson’s and the rock night were our favourites. The other place to mention is the on-site coffee shop with loads to chose from and cakes and ice creams. All included and completely free. Such a great place and little stop throughout the day. We booked one excursion to the monkey land and then the buggies. It cost £208 in English for the two of us and was unbelievable. The monkey land was safe and just a great experience and then we had a nice local lunch and then a trip on the buggies which was so much fun. We would highly recommend this if you come here. The trip we were after was a private vacation so me and my wife could relax and just enjoy ourselves. We got everything we wanted and more. We could not thank the team enough and would highly recommend to anyone coming that this hotel is a nice, clean and safe place to come with plenty activities and loads to do.

  Sep 25, 2025
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  Honest Review

  Overall, we had an amazing time. The staff was very friendly. We had Miguel as our butler. Massage highly recommended. We liked that there was something to do each day. I was not impressed with dining. The food was not what I expected. It would have been nice for more culture foods filled with flavor. The hotel also advertises as adult only - while this may be the intent it is simply not true. Thankfully, the children who were there the weekend my daughter and I was, were behaved and it did not affect our trip. I would definitely return.

  Sep 23, 2025
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  Not recommended

  Where do I begin? We got there and two hours after checking in. I asked about our luggage and I was told that they did not know where it was and that they had to find it and they would bring it to the room. After being in our room to our surprise, we noticed that the bed sheets were dirty and there were still sand and hair in the floor. After getting our luggage situated, we were told that there are 14 restaurants that we could eat at and you have to download their app to make a reservation. We try to make a reservation multiple times and there is absolutely no way you can! Each restaurant that you try to get into it tells you that you cannot book due to restrictions. We then asked the concierge lounge why we cannot get in. They said that the diamond club gets first pick and they can make it happen if we wanted to upgrade to the black diamond bracelet. While booking this reservation, we were told that the hideaway was the best and highest room you could get. One night at 2 AM the fire alarms randomly went off, but there was nothing wrong with the hotel and no one could explain why they went off and they were extremely loud! Our toilet would not flush sometimes in the resort smelt like sewer, a couple of times. There is very little entertainment and l In the seven days we were there there was only two night entertainment events going on. The two events that they had was in the theater, which did not have AC and was extremely hot!!! They had one Dominican party at night, but we were not allowed to attend as we did not have the diamond club black bracelet. While you were there all you want to do is enjoy your vacation, but you have nonstop, vendors, excursion, representatives, and photography people continuously asking you over and over again if you want to go do or by anything. The tile around the pool was extremely slippery. We saw four people go down and we’re brought away in a wheelchair as they hit their head or ended up cutting themselves. I would highly not recommend this hotel to anyone! The only positive thing I can say about the Royalton was there were four people that were extremely helpful and made our Vacation a little better. If you do decide to go after reading this review, I would recommend looking for the bartender at the pool Nelson, Victor from the vibe team, Alexander, a.k.a. (black coffee), and Annabel from the concierge side. Without these employees, we wouldn’t have been able to eat anywhere except the buffet, get drinks or have some fun. We had to make our vacation fun on our own.

  Sep 22, 2025