Guests will receive $600 in resort credits per room per stay to be used towards spa, dinner, experiences, and much more!
Important information: Resort credits cannot be exchanged for cash. There is no cash reimbursement if unused. Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Resort Credits are not transferable, non-cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Redemption information will be provided by hotel at check-in.
Resort Details
- RestaurantsTreat your taste buds to a flavor sensation as you feast on eclectic cuisines from around the world at our 9 restaurants, 8 a la carte restaurants and 1 buffet included.
Agave | Mexican Cuisine
This restaurant provides the authentic culinary experience of Mexico. Enjoy the fusion of Mesoamerican cooking that combines old-world Spanish recipes with a mix of European cuisine. Regional selections like Oaxaca cheese and Mexican herb oil are feature ingredients of favorite dishes. This restaurant offers gluten-free selections.
Dinner
Dress code: Evening Casual
Armadillo | Tex-Mex Cuisine
Your authentic Tex-Mex experience awaits! Set by the pools of Diamond Club, this open air fusion restaurant provides the perfect setting to enjoy authentic favourites like sizzling fajitas or fresh grilled seafood and delectable hickory smoked meats.
Lunch: For Diamond Club guests only
Dinner
Dress code: Evening Casual
Caribbean Grill | Caribbean Cuisine
This restaurant serves up authentic Caribbean-style dishes just steps from the sand with a panoramic view of the ocean. Menu includes nachos, grilled chicken and refreshing sorbets. It also features a special kids section for family-friendly daytime snacking without having to leave the beach.
Lunch, Dinner
Dress code: Evening Casual
Gourmet Marche | International Buffet
Discover the freshest local ingredients and enjoy a wide selection of local and international flavors served at the stations of this buffet restaurant, also offering fresh fruit juices, a special kids buffet area and healthy options.
Breakfast, Lunch, Dinner
Dress code: Evening Casual
Hunter Steakhouse | Authentic Steakhouse
This unique restaurant offers guests a grand steakhouse experience. Watch chefs in the open kitchen as they perfectly prepare your steak. Also, our onsite sommelier can suggest a pairing from our magnificent Cava Wine Cellar*, a feature of this stylish a la carte restaurant. Cava Wine Cellar Dinner is available for celebrations or private dinners ($).
Dinner
Dress code: Evening Casual
Taj | Indian Cuisine
Taj features modern and refined Indian cuisine with a varied selection of meat, seafood, and vegetarian dishes in an upscale and relaxed setting. From classic items like Butter Chicken and Vegetable Biryani to sophisticated renditions of new Indian dishes, there’s a world of aromatic flavors to satisfy your taste buds.
Dinner
Zen | Japanese Cuisine
Impressive design sets the mood for an authentic teppaenyaki experience. Also, explore the best of Japanese cuisine and fresh sushi at this a la carte dining experience.
Dinner
Dress code: Evening Casual
C/X Culinary Experience ($) | Chef’s Table
Pleasing to both the eye and palette, a vibrant menu is sure to create a memorable adults only (aged 15+) dining experience as your personal chef takes you through seven courses with musical selections to accompany each dish.
Dinner
Dress Code: Evening Elegant
- Various Bars/LoungesOur guests are never too far from refreshments. From the lobby to the beach and the swim-up pool bar to the martini bar, we’ve got a wide selection of specialty cocktails, international and local brand liquors, beers, and house wines.
There are 12 Bars
-SCORE Sports Bar and Lounge
-Lobby Bar
-Martini Mix
-Tides Beach Bar
-Diamond Club™ Lounge
-Diamond Club™ Beach Bar
-Sands Beach Bar
-Nautica Beach Bar
-XS Disco Bar
-Dips Swim-up Bar
-Chill Swim-up Bar
-Encore Swim-Bar
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- Laundry/Valet service†
- Pool
- Restaurant†
- Room service†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
- Wireless internet connection in public areas
- Please contact hotel at weddingplanner@royaltonresorts.com for assistance and details of services offered.
† Fees may apply
- Children's program
ClubHouse Kids Club - Supervised kids club for ages 4-12 years.
Hangout Teen Club - ages 13-17.
- Extensive health club
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolThere are 8 pools in this resort.
- Spa †
- Tennis court
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
22305 reviews
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Oct 29, 2025DONT TRUST THE REPS at the Royal Rivera Cancun.
this has to be by far the most represented Hotel on TUI. not clean bad bar staff and worst of all the TUI Reps are shocking do not believe a word that say. if you have an issue then you best document this and get photo evidence and make sure you get a case number as we have returned from there and they had closed everything down and all that was promised has never materialised. The British rep who looks after everything is someone you shouldn't trust. we had to wait 9 days for the room to not only be cleaned but to also get a BED for daughter to sleep in then they ruined up with a marries which looks like it had been dragged across the beach. we found tablets/Pills in the drawers and the Bar in the room was only filled up twice and we had to ask them to do that. we gave the staff phot evidence and yet we had to speak and chase them everyday for other on going issues. you can't ;eave the hotel on your own. is its a good mile walk in the dark to a motorway. so event when you are out of the complex you then have to get a taxi which is crazy money. this was our 20th Wedding anniversary and one we won't to forget. w have been with TUI for loads of holidays but this time, TUI, you haver have been shocking...DONT TRUST THE REPS.
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Oct 07, 2025Decent stay at the Royalton
To be completely up front I booked this resort because I got an incredible deal for my family of 4 and we wanted to be closer to the airport. Our last trip we stayed close to Tulum and it was more than 90 mins on the shuttle to the resort. The Royalton is 15-20 mins to the airport which was great. That being said, the beach area is affected by the mangroves and is not the nicest. Pros: Big resort but easy to find short cuts to things Lots of pools- no towel cards was a nice change but you had to grab them early Kids club, my 10 year old loved the crafts and air conditioning Gym~ I know people like to relax on vacation but this is the best gym I have experienced at a resort. It’s not cramped, great equipment, they have fitness classes (not early enough for me) Restaurants~ we had no trouble getting reservations but the resort was not at capacity as sections were closed for renovations before the full shut down. This I think made it easier for us. The only restaurant that wasn’t great was the Teppanyaki. The food wasn’t great and it was very hot. Otherwise we loved the breakfast buffet and dinners. Coffee shop~ often had a line but was great coffee and you could get snacks and ice cream Room~ we had an ocean front one bedroom presidential suite. Not only was it the best view, the room was very spacious. We were able to get a cot as well so our girls didn’t have to share the small pull out bed. Cons: Entertainment wasn’t great. Not a lot of activities during the day. Lunch~ Near the pools, food options were limited. Italian was nice but a sit down. The food trucks were meh and the snack bar was awful. Fries and over cooked burgers/ chicken strips get tiring. Shade~ seems like most of the umbrellas were missing. They don’t have palapas but perhaps they can find other ways to create some shade. I know it’s Mexico but even the locals don’t sit in the sun in mid July. Bar service was hit or miss. Only one day did a server stop and ask if we wanted to order a drink near the pools, out of 8 days. Had to ask for things repeatedly to get them. We had no hair dryer or steamer in our room, took 3 days to get them. Room service was a nice perk but took a minimum of an hour and was never correct. Location~ close to the airport, far from everything else. If you just want to stay on the resort, it’s great. To be honest, I don’t think we experienced the Royalton the way it normally operates. We were there about three weeks before they fully shut it down. They were running out of things, the entertainment wasn’t great and very sparse. The pools are a bit run down and they seemed to be very short staffed. We still enjoyed our stay. But I am not sure I would return at the prices they normally charge because like I mentioned, I found an amazing deal.
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Oct 03, 2025nice place for a family get away
Was here for a wedding and had a very nice time. The staff took good care of the bride and groom. the water park was fun and it was nice having a butler
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Oct 02, 2025Start your day the Royalton way - Diamond club breakfast
Fabulous time at the Royalton Splash Cancun - we were in the Diamond club and had breakfast in Rio every day - food and service was fantastic - Jorge was fab
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Sep 24, 2025
First time in Mexico
This was my first time in Mexico. I have dreamed of going my whole life and I finally was blessed to go this past March for my birthday. My husband and I fell in love. We loved the views. We loved the people, especially Hilda and Rodgrigo our butler. We loved it so much we are heading back again in January for 10 days instead of 7!! We are excited to see the renovations and can't wait to see some familiar faces.
- AdvisoryPlease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $79.20 Mexican pesos per room, per night.
- AdvisoryOperations at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casin will be temporarily paused from August 18 to December 6, 2025, to finalize this complex renovation. This includes refreshing the motor lobby, main lobby, main pool areas, walkways, elevators and suites, as well as elevating the Convention Center, ensuring it remains a premier venue for high-profile events.
- AdvisoryWhile we diligently work to transform this property into spaces that reflect the very best of modern all-inclusive luxury, existing reservations will be protected at other Blue Diamond Resorts in the destination, ensuring minimal disruption for our guests. Although Royalton Splash Riviera Cancun has been prepared to accommodate existing reservations, additional options will also be available depending on the specific characteristics of each booking.
- Check in: 3:00 PM
- Check out: 12:00 PM
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.