San Juan Water Beach Club - European Plan

Customer ratings & reviews

TripAdvisor Traveler Rating

2082 reviews

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  Amazing and Luxury experience

  Luxury experience and they think in every little detail LOVE IT. The shower amazing, being close to everything and be able to walk to the beach was very nice, the pool is so beautiful and peaceful. Very nice for couples

  Sep 02, 2025
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  Service & offerings don’t match the price range

  The hotel was beautiful. The rooms were comfortable, great bedding for restful sleep and they even gave us lavender spray for the pillows which was a nice touch. I appreciate how they received us with concert goodies as well. Having the beach just steps away made the vacation seamless and the chairs/towel service onsite was super accommodating. Although the stay was beautiful, the service was not up to par. Upon arrival no one greeted us or helped us with our bags. No welcome drinks offered either. We were told we would receive a text when our room was available, no one texted us. We also brought our own bags to our room, rather than being helped with them or having them wait for us in the room. The food waits at the pool bar and at the rooftop Kumo were extremely long, we waited at least 2 hours each time. The food was just okay and the service wasn’t friendly. At the beach we also waited 2 hours for the food and the beer we ordered which it’s just beer so not sure why that would need to take so long to receive. The fish tacos we ordered were soooo salty we couldn’t even eat them. On the way out, we also weren’t helped with our bags again.

  Aug 17, 2025
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  Don't even bother doing research, just book this hotel now.

  Trust me. I did HOURS of research on the best possible beachfront hotel near San Juan. Let me tell you, it paid off BIG TIME. This place is fantastic. My girlfriend and I were looking for a more adult, stylish vibe on the beach, minutes away from San Juan. What we got was that and more. We took a 5-minute, 3 dollar Uber to this hotel, and immediately saw the sun setting on the beach as we pulled in. When we checked in, the incredible and kind receptionist Daly told us we were upgraded rooms...for free! Guys. This room was insane. The most stunning view of the ocean on the 7th floor, with sexy dimmable lighting, and wood and black accents everywhere. I was so pleased with the graceful check in, we dropped our bags and immediately changed into our swimsuits to still catch the sun setting on the beach. (I'm back at work now, typing this at my desk with gritted teeth. Why did I leave again?) But hey, the sand and sun is good, but what about the pool? Oh, baby, they got two. AND ONE IS ON THE ROOFTOP. The view is even better up there. The 2nd story pool is definitely my favorite though, with the poolside service, and sunbathing couches and chairs. I couldn't help but feel like a rockstar when we could sit in the pool with a cocktail, and gaze out at the swaying palm trees on the beach as lo-fi beats played softly overhead. All week long, it was hard to leave. I made SO many plans and activities, but it was hard to convince ourselves to venture out when it seemed like everything was right there for us. However, a minor complaint I have is that despite a 250$ deposit placed on a card for check-in, no bar or restaurant on property could bill to your room. So that meant if I wanted a drink, even a sparkling water, I would have to get out of the pool or run up to get my wallet. However, they were empathetic about this and usually said to come back and pay when I could, no rush. We tried both the Kumo Rooftop Restaurant, and Awwa Raw Bar, and both were very good. In some cases, we saw that the prices for a great meal there was cheaper than heading into San Juan or Santurce to get something similar. Gigi was our server and clearly an irreplaceable asset to the team. She seemed to just appear when you needed her, whether it was on the rooftop at 8am breakfast, or beach service as the sun set that evening. Eventually it was time to leave (again, why?) and when TSA at the San Juan airport took their sweet time and caused us to miss our flight, Daly happily welcomed us back, took our luggage, and encouraged us to hang out as long as wanted. I really couldn't have asked for a better experience.

  Jul 29, 2025
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  five stars

  Beautiful hotel on the isla verde beach. Rooms are so beautiful I had to take a picture! The view from the hotel room was also amazing. The staff are accommodating and the valet service was great. It was $20 a night to keep our car at the hotel and they gave us a link to request the car 5-10 minutes before we came down to the lobby. Staff are available on beach for towels and chairs free of service. The pool was also gorgeous. Excellent hotel. Thank you for making our stay memorable. - Lauren & John

  Jun 22, 2025
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  I wouldn’t recommend

  Location was good between San Juan & the more jungle marina area. Bartenders & food staff were good. The room had been renovated but you can tell it wasn’t done the best pain on the windows, spacing/cracks in bathroom, sheets & towels had holes. Room was always set very cold despite our adjustment each day it did not remain. Front desk staff were not helpful in resolving an issue of the valet taking over 40 minutes to get our car which resulted in us missing our activity. Initially no one was willing to give us our refund. Said they would but did but have not recieved yet so that was likely a lie. TV constantly buffering impossible to watch & wifi hardly ever worked. Was on the 6th floor & noisy late night, construction noise at 7 AM (despite being told there wasn’t any construction 4th floor still was being renovated at the very least). Next door there is a molded run down building n which completely ruined the partial beach view

  May 27, 2025