Hotel Promotions
Honeymoon Amenities
Guests celebrating their honeymoon will receive a fruit basket and a bottle of sparkling wine in the room. 

To receive this offer, just enter ""Honeymoon"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.   

Important Information: Proof of marriage must be provided at check-in.  Offer only valid within 1 year of wedding.
 

Applicable Dates:
Booking Dates: 23 Nov 2023 to 23 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
The all inclusive program offers the following amenities:

• Total Gourmet Experience that delights guests with exquisite culinary offerings: daily buffet breakfast with natural juice bar, lunch, à la carte snacks, and dinner
• A welcome bottle of wine and fruit plate per stay.
• Vegan menu for lunch and dinner, available at all restaurants and room service
• Homemade hamburger menu, available at select restaurant
• National and International brands, white house wine, red house wine and cocktails from 10:00am until 2:00am
• Room Service 24 hrs.
• Tennis (unlimited use of courts during opening hours and with prior reservation). Includes equipment (balls and rackets). Appropriate tennis attire is required.
• Complimentary internet service in the rooms and common areas.
• Use of fitness center of the hote (+18 years). 
• Swimming pools and solarium.
• Activities: happenings and live moments during the day and at night
• Concierge Service
• The WellFit Experience:  the perfect balance between fun and relaxation
• Taxes and tips

Important Information:  Redemption information will be provided by the hotel at check-in. 

Applicable Dates:
Booking Dates: 23 Nov 2023 to 23 Dec 2025
Travel Dates: 24 Dec 2023 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
OnSite Dining
  • Frattinnis
    French Cuisine. A la Carte
  • Gaijin
    Teppanyaki (reservations required).
  • Seasons
    Modern cuisine serving A la carte dinner.
  • St. Trop
    Gourmet snack lunch. A la carte dinner (only in season). 
  • Various Lounges/Bars

    - Bar One - Lobby bar
    - Bar Two - outdoor bar

  • Zango
    International cuisine (breakfast is buffet-style), A la carte lunch and dinner.
On-Site Amenities
  • Accessible rooms
  • Beauty shop/salon†
  • Currency exchange†
  • Exercise gym
  • Health club
  • Jacuzzi†
  • Meal Plan Type: All Inclusive
  • Medical Facilities Service†
  • Meeting rooms†
  • Pool
  • Accessible rooms
  • Beauty shop/salon†
  • Currency exchange†
  • Exercise gym
  • Health club
  • Jacuzzi†
  • Meal Plan Type: All Inclusive
  • Medical Facilities Service†
  • Meeting rooms†
  • Pool
  • Restaurant
  • Room service
  • Sauna†
  • Spa†
  • Tennis court†
  • Water sports†

† Fees may apply

On-Site Recreation
  • Gym
    Life Fitness Equipment (18+)
  • Jacuzzi †
  • Pool
    Three infinity pools with heating options including Hydrotherapy.
  • Sauna †
  • Spa †
  • Steam bath †
  • Water activities †
    Snorkeling
    Diving (free demo)
    Windsurfing
    Sailing
    Kayaking

† Fees may apply

Guest Reviews

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 9627 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Awesome job!

    Paula and Daniel did an Amazing job at stretching on the beach and that big guy Alex is a rock star. Every time I turned around, he was just pumping.

    Jun 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Sandos Cancun

    We just spent several days at Sandos Cancun and had an amazing time! The resort is great, with three beautiful pools and a spectacular view of the Caribbean Sea. It’s extremely clean and well-kept, and all the staff are extremely friendly and professional – Stephon was particularly helpful. The entertainment staff are absolutely excellent, especially Aril and Paula – they both made our stay incredibly enjoyable! The food in all of the restaurants was utterly delicious. I would definitely recommend this resort and wouldn’t hesitate to go back!

    Jun 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Sandos Cancun

    Paula is excellent along with Carla in entertainment at the Sandos Cancun. The entertainment is excellent. Paula & Carla were great!

    Jun 21, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Horrible lunch with scam pricing

    Horrible experience. We were not told there was a $50 surcharge per person just to eat lunch there. The chicken panini was a cheap thing frozen breaded piece of chicken, hamburger did not look appealing and my child’s cheese pizza was subpar also. Wasn’t busy but it took forever to get out food then check. That’s when we were told the $50 surcharge per person. They lied and said they told us that prior but that was not true. Be aware! Total scammers

    Jun 13, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Felt like we were scammed!

    Watch out for the hidden fees. We stopped in for a quick bite at the beach bar to avoid a thunder storm and ordered 2 sandwiches and a cheese pizza and were charged $150. We waited for our food which was awful for over an hour and then had to request our check for another 30 minutes. When they brought us a handwritten slip of paper with the total written on it we disputed the charge. Only to have it reduce to $95. Ridiculous!!

    Jun 13, 2025
Hotel advisories
  • AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $3.86 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
  • Advisoryeffective January 1st, 2025, Sandos Cancun will transition to an adults-only resort, and children will no longer be permitted on the premises. However, we will continue to accommodate children for the remainder of 2024. We appreciate your understanding and look forward to providing a tranquil and relaxing experience for our adult guests in the future.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • General policies:

    Check-in Policy - Hotel requires cash deposit upon check-in for incidentals; this will place a hold on your funds. 
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel does not allow groups of students or spring breakers.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.


  • Pet policy : Pets Not Allowed

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