Resort Details

Dining
OnSite Dining
  • Frattinnis
    French Cuisine. A la Carte
  • Gaijin
    Teppanyaki (reservations required).
  • Seasons
    Modern cuisine serving A la carte dinner.
  • St. Trop
    Gourmet snack lunch. A la carte dinner (only in season). 
  • Various Lounges/Bars

    - Bar One - Lobby bar
    - Bar Two - outdoor bar

  • Zango
    International cuisine (breakfast is buffet-style), A la carte lunch and dinner.
On-Site Amenities
  • Accessible rooms
  • Beauty shop/salon†
  • Currency exchange†
  • Exercise gym
  • Health club
  • Jacuzzi†
  • Meal Plan Type: All Inclusive
  • Medical Facilities Service†
  • Meeting rooms†
  • Pool
  • Accessible rooms
  • Beauty shop/salon†
  • Currency exchange†
  • Exercise gym
  • Health club
  • Jacuzzi†
  • Meal Plan Type: All Inclusive
  • Medical Facilities Service†
  • Meeting rooms†
  • Pool
  • Restaurant
  • Room service
  • Sauna†
  • Spa†
  • Tennis court†
  • Water sports†

† Fees may apply

On-Site Recreation
  • Gym
    Life Fitness Equipment (18+)
  • Jacuzzi †
  • Pool
    Three infinity pools with heating options including Hydrotherapy.
  • Sauna †
  • Spa †
  • Steam bath †
  • Water activities †
    Snorkeling
    Diving (free demo)
    Windsurfing
    Sailing
    Kayaking

† Fees may apply

Guest Reviews from BeachBound Customers

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 9923 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Too busy too loud not enough seats around pool and poor condition the is a 2 at best

    Very loud people very loud music / not enough chairs around pool. Place needs an overhaul in maintence or just tear it down and start again. Service is good The place due to its cleanliness attracts the low life. I guess I should read trip advisor more to avoid these mistakes

    Jan 25, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fun with friends at Sandos Cancun

    Good food good drinks and fun entertainment!!

    Jan 24, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent vacation

    Thank you Sandos for a great vacation. Montse and Paula were especially helpful and kind during our visit! We will return

    Jan 23, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great service, food, beach, drinks.

    Having an amazing time. Lorenzo at Frattini’s was a great server. The food was delicious and dessert was even better.

    Jan 22, 2026
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Very disappointed would not recommend or come back.

    The facility is in desperate need of updating and repairs. The gym has broken equipment and is unsafe. They advertise that the spa has a cold plunge, sauna, and jacuzzi. The cold plunge was not cold, the jacuzzi only the middle jet worked and was not hot, and the sauna was also not hot, however the massage therapist was excellent. The entire indoor facilities had constant cheap diffusers going which irritated my allergies. There were not enough chairs on the beach or at the pools. They also advertise 24 hour room service I had to call multiple times just to get bottle water and waited hours.

    Jan 22, 2026
Hotel advisories
  • AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $3.86 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
  • Advisoryeffective January 1st, 2025, Sandos Cancun will transition to an adults-only resort, and children will no longer be permitted on the premises. However, we will continue to accommodate children for the remainder of 2024. We appreciate your understanding and look forward to providing a tranquil and relaxing experience for our adult guests in the future.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • General policies:

    Check-in Policy - Hotel requires cash deposit upon check-in for incidentals; this will place a hold on your funds. 
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel does not allow groups of students or spring breakers.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.


  • Pet policy : Pets Not Allowed

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