Secrets Lanzarote Resort & Spa

Customer ratings & reviews

TripAdvisor Traveler Rating

9716 reviews

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  Audrey & Paul's pre Xmas break

  This was our third visit so had emailed asking for a high floor room as using the stairs would be good exercise after all the lovely meals we would be having. On arrival at reception we were welcomed by a member of staff who recognised us from our stay in February who said that we had been given a room upgrade and to have a look at it but if we weren't happy to contact them and they would sort something out. The room was lovely and there was a chilled bottle of wine and some gorgeous chocolates laid out for us and a note from Carla and the guest experience team welcoming us home! Which I thought was a lovely touch. The next morning at the world cafe for breakfast Carla was on duty and she greeted us with genuine warmth and affection, this set the standard for the week every time we saw her particularly when she was at portafino which is our favourite restaurant. The food quality and choice was of the usual high standard and the table service excellent. Saturday 13th we had a terrible storm which left some parts of the hotel with very minor flooding and it also caused Oceania restaurant to be closed at times and also the sports bar so a couple of occasions. We booked the spa circuit for the week as before but was surprised to find out that the relaxation room was no longer in use which was a shame because after thrashing about in the hydro pool it was nice to relax and have either a hot or cold drink and a sweet or savoury snack ,if this was done as a cost saving personally I would prefer if you just charged a bit extra for the circuit pass,interested to hear your reasons for the change.After the storm on Saturday there was a couple of days where flaking paint deris lay around the walking areas by the sushi bar and the world cafe terrace which if you had just arrived in resort would have looked quite messy, seems you guys are not used to wet weather unlike us Brits. On returning to our room late afternoon on last day of holiday we found two lovely gift bags full of secrets merchandise and a handwritten note from Carla wishing us a safe journey home and a happy Xmas which was so kind of her.l said in a previous review that Carla is a rockstar in the way she goes about her duties and her interactions with guests but after this visit I think she is a true superstar and a real credit and asset to the Secrets brand. We would like to thankl the staff for all there hard work which ensured we had another fabulous stay at the resort. Looking forward to our next visit hopefully soon in the new year. Merry Xmas to you all.

  Dec 23, 2025
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  Great hotel!

  The hotel was amazing, the scenery was beautiful. We had dinner one night at the hotel. The restaurant was called Gohan, the chef that night on 21st Dec was amazing and so friendly. He showed us the process of making the shushi and supported the content we took for it. The waiter also had great service. The only down side I would like to mention is, we had a water shortage for at least 3 hours from 12pm onwards. We were pre informed, however it was extremely frustrating and delayed the rest of our day.

  Dec 23, 2025
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  Absolutely incredible

  Amazing hotel with truly amazing staff, the best we’ve ever experienced. Everyone was so friendly, kind, and welcoming; they treated us incredibly well from start to finish. The spa was absolutely incredible. We booked a massage and it was fabulous, deeply relaxing and perfectly done. The food was outstanding, honestly some of the best we’ve had. Every restaurant was perfect, with great variety and excellent quality. We couldn’t recommend Secrets Lanzarote more. An unforgettable experience!

  Dec 22, 2025
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  Fabulous Hotel and Brilliant Staff

  Stayed here for 5 nights before Christmas. Weather is lovely when the sun is out. Hotel was AMAZING. Staff were very kind and attentive. Spa facilities and amenities were fantastic. Breakfast was lovely. Clean hotel. Would recommend if coming to area

  Dec 20, 2025
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  A December Treat

  Another lovely break at Secrets Lanzarote. This was our first time coming during christmas holiday season. It was nice temperature compared to britain. Beautiful hotel and beautifully decorated. The staff are so kind and welcoming. Very attentive and smiles all round. We did all inclusive and perferred club, which we enjoyed. A lovely room with balcony, two sinks, waterfall shower and unlimited access to exclusive areas with premium drinks/food. Being a foody i was not dissapointed, fresh food and lots of options. Our glasses were never empty, the staff made sure of that haha. We prefer a quiet atmosphere, so this holiday ticks our boxes of adults only and luxury feel. We would only suggest the archery set gets an upgrade haha, the host made it all better though. Would love to return again or experience other Secrets hotels.

  Dec 20, 2025