These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
The Preferred Club is an exclusive area offering exceptional services, Preferred status and amenities, access to a new, two-story building, which features a dedicated check-in lounge and an exclusive restaurant with breathtaking ocean views. Preferred Club guests will also have access to a newly constructed private beach club, which is designed for relaxation overlooking the sea. Preferred Club suites offering impressive ocean and ocean front views all in premium locations as well as:
• Personalized check-in and checkout with concierge service
• Preferred status and amenities
- Preferred Club suites in premium locations
- Access to lazy river at Preferred Club Villa section (located next door at Dreams Playa Mujeres)
- Upgraded mini bar
- Upgraded bath amenities
• Access to Private Preferred Club Lounge at Secrets & Dreams Playa Mujeres
- Daily continental breakfast service
- Afternoon hot and cold hours d’oeuvres
- Exquisite desserts & fine liquors
- Complimentary computer access
• Exclusive dining access
- Daily à la carte breakfast in Preferred Club restaurant Ki’ Ki’ Che, our exclusive serene seaside venueat Secrets Playa Mujeres.
- Daily à la carte breakfast in Maris restaurant at Dreams Playa Mujeres
- Access to Preferred Club Beach-Club, where light & balanced refreshing dishes are served (signature bowls, gourmet sandwiches, special tacos).
- Dinner at the exclusive Ki’ Ki’ Che, contemporary author’s cuisine with global influences and carefully chosen local touches, composed by a tasting-style menu of 5 to 7 courses*
- One dinner per room per stay included for Preferred Club Guests, staying a minimum of 3 nights.
- If guests wish to repeat the experience, a preferential supplement of $100.00 USD per person applies, which includes the dinner experience or $135.00 USD per person including wine pairing.
- Selected wines included at no additional charge
- Table may be reserved through Concierge, once on property.
• Exclusive spa privileges
- 20% off spa treatments (not combinable with any other promotions/offers)
- Complimentary access to hydrotherapy circuit one day per stay
• Private Preferred Club beach area
- Bali beds in the pool and beach area exclusively for Preferred Club guests
- Exclusive access to the Hideaway bar at Dreams Playa Mujeres
• Access to all Preferred Club amenities at Dreams Playa Mujeres
Unlimited -Luxury Inclusions program includes the following amenities:
- Limitless access to gourmet à la carte dining options without reservations required
- Unlimited international and domestic top-shelf spirits
- Unlimited natural fruit juices and soft drinks
- 24-hour room and concierge services
- Pool and beach wait service
- Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
- Daily maid service
- Endless daytime activities and live nightly entertainment
- Theme parties, oceanfront bars and entertainment venues
- No wristbands required
- All taxes and gratuities
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- AyaraInspired by the Amazon, this fusion restaurant boasts South American flavors from Brazil, Peru ,Argentina, &more.
- Barefoot Grill
Located pool side with stunning ocean views serving grilled specialties
• Enjoy light lunch specialties in a casual and relaxed outdoor setting - BarracudaEnjoy tropical concoctions as you relax beneath the shade and gaze at the clear-blue Caribbean.
- Coco Café
Premium coffee and deli snacks served in a casual and relaxed atmosphere.
- Desires Music Lounge
• Sports bar featuring flat screen TVs
• Contemporary music lounge - El Patio
Savor Mexican A la carte cuisine in a traditional and authentic Mexican ambiance.
- Himitsu
• Specializing in a fusion of Pan-Asian cuisine and fine sushi delicacies served à la carte
• Sushi delicacies available at the sushi bar
• 3 Hibachi tables for up to 12 pax. (social distancing 6 pax) - Reservations required - Ki Ki CheExclusive for Secrets Playa Mujeres Preferred Club Guests
• Á la Carte Breakfast
• Dinner | Contemporary author’s cuisine with global influences and carefully chosen local touches, composed by a tasting-style menu of 5 to 7 courses.*
• Casual Elegance required for dinner. - Manatees
Enjoy a cocktail by the pool.
- Market Café• A buffet specializing in local and international cuisine, with theme stations and Mongolian wok.
• Casual Elegance required for dinner
• *Dinner is opened only for Special Events and/or Theme nights, not opened on regular nights. - Oceana
Fresh fish and seafood prepared in a quiet and romantic seaside setting.
- Portofino
• Enjoy delectable Italian à la carte cuisine
• Wine cellar*
• *Wine cellar is available for private dining up to 10 with an excellent selection of fine wines from Argentina, Chile, France, Germany, Italy, Mexico, Spain and USA; Additional charges apply. - Preferred Club Beach-Club Bar• Exclusive for Preferred Club guests, located in the Preferred Building with stunning ocean front views.
- Preferred Club Beach-Club BarExclusive for Preferred Club guests, located in the Preferred Building with stunning ocean front views.
- Preferred Club Lounge Bar• Exclusive for Preferred Club guests, located in the Preferred Lounge, offering continental breakfast and deluxe hot and cold hors d’oeuvre throughout the day and night.
- Rendezvous
Lobby bar featuring chic furniture for lounging with a refreshing cocktail.
- Seaside Grill• Located poolside serving à la carte grilled specialties
• Casual Elegance required for dinner - Showtime Bar
Sip your favorite cocktail while enjoying our impacting nighttime entertainment.
- Sugar Reef• Enjoy elegant cocktails and brand beers in the pool area.
- 24-hour room service
- All-inclusive meal plan
- Beachfront
- Currency exchange†
- Exercise gym
- Golf†
- Live entertainment†
- Meeting rooms†
- Pool
- Restaurant†
- 24-hour room service
- All-inclusive meal plan
- Beachfront
- Currency exchange†
- Exercise gym
- Golf†
- Live entertainment†
- Meeting rooms†
- Pool
- Restaurant†
- Spa†
- Tennis court
- Water sports†
- Wireless internet connection in public areas†
- Business Center†
- Please contact the hotel for additional information.
† Fees may apply
- Beach
- Dart board
- Fishing †
- General †Cooking classes, bocce ball & horseshoes.
- Golf †
- Pool
- Sailing †Catamaran
- Scuba diving †
- Spa †
- Tennis court
- VolleyballBeach and pool volleyball.
- Water activities †- Kayaks
- Water polo
- Water aerobics
- Paddle boards
- Scuba diving at the PADI diving centre available at additional cost
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
11062 reviews
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Feb 13, 2026Amazing time in paradise
We had an amazing time! We were celebrating my daughter’s 25th birthday and everything was perfect. We stayed in the third building and had a wonderful ocean view. We loved everything about this trip and will be back.
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Feb 11, 2026Will be excellent in a few more weeks/months.
Beautiful resort getting back up to speed after being closed for renovations for many months. A few small issues here and there but nothing spoil a day or even an hour. Great food great service and well taken care of.
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Feb 10, 2026Horrible experience at a premium price
We stayed 7 nights in mid-January after they re-opened from their remodel. We stayed in a Preferred Club Oceanfront Master Suite with Private Pool, and our experience was far from the high price or 5-star expectation. Issues started from the moment we checked-in: • Our room had a pungent mildew/sewer smell. The preferred club’s resolution was to give us a dehumidifier and use my homemade bug spray as air freshener. • Our private pool was cold and dirty with construction debris for most of the stay – even after asking it to be cleaned multiple times. The day before check-out, it was finally cleaned and we also realized it was supposed to be heated. • There was a private event staged on top of our room, with concert-level sound checks starting at 3pm, amplified music through 11pm, teardown noise through midnight. There was little empathy from the resort staff when we complained. • Ongoing construction in adjacent rooms and walkways – drilling, painting, ladders, trash everywhere. • Food was mediocre, at best – including uncooked shrimp at dinner. • The morning we checked out, we woke to a cockroach in the shower. Our concerns/complaints were dismissed by resort management. They did offer to move us with less than 24 hours left in the stay, which was useless. We also attempted to resolve these issues directly with Secrets management, Hyatt, Expedia, and Capital One Travel, which proved to be a waste of time. For the 15 years we have been visiting Playa Mujeres at other resorts, we have never experienced this level of operational breakdown and disregard for guest experience.
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Feb 10, 2026
7th year in a row, nice upgrades
Been going to Secrets Playa Mujeres for the past 7 years, staff is like family to us now. Recent room upgrades, and resort upgrades are great, still more work to finish up, but very nice. Love the sunrise every morning from building 3
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Feb 09, 2026A Great Getaway and lots of food and entertainment options.
We had a nice stay. I wouldn't say it's worth paying for the Preferred Club given it's off the beaten path. But the restaurants were wonderful, and you can go to the Dreams' restaurants next door (very short walk) and they added variety to our dinners!
- AdvisoryThe resort has reopened after extensive renovations, offering adults-only, all-inclusive luxury. Located in Playa Mujeres near Cancun, the AAA Four Diamond resort features reimagined coastal-inspired suites, a Greg Norman-designed golf course, and exclusive Preferred Club amenities. Guests enjoy redesigned social spaces, enhanced spa experiences, and refreshed dining, ensuring a tranquil Caribbean escape with elevated relaxation and vibrant entertainment.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel - Pet policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.