Secrets Royal Beach Punta Cana - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

22844 reviews

• 

  Great resort let down by its food.

  Overall an excellent experience. The property was BEAUTIFUL, and overall the experience was great. I would definitely recommend eating more earlier in the day and not planning on eating heavily at dinners, unless you're going to the buffet(I can't vouch for its dinner service, but it HAS to be better...). The specialty restaurants were collectively not great, except for Olio, which was consistently good 3 meals a day. The French restaurant was probably the best overall meal from the other 4, but even there my wife cut into a scallop that was so overcooked that she thought it was undercooked potato... Carlos was great, took good care of my wife's 40th birthday prep and ensured that any problems were made right immediately. He was definitely of the type that "if I find a problem, I will fix it to perfection" which is really all I can ask. The resort doesn't offer / wasn't advertising a lot of reservations, so there isn't otherwise much he can sort of proactively do. That said, I was thrilled.

  Dec 26, 2025
• 

  Great staff, rooms could use some updates.

  We loved the location and staff at the resort. Everyone was very friendly and we felt very well taken care of. The property itself could use a few updates. The rooms were clean but worn. Our tub was stained with purple hair dye, which didn't matter to us since we didn't plan on using it, but it did lessen the appeal of the room. Great hot water and water pressure in the rooms. I liked that the resort isn't huge and everything is easily walkable.

  Dec 26, 2025
• 

  December trip.

  Went a quick trip for the holidays. Just a three day came back on Christmas Eve. This was my second secret trip as the other was in Jamaica. I honestly like Jamaica better. The customer service was not great in the Dominican, not terrible just not super great. It’s hard to explain. It was like most of the staff are just working there. The bartender at the preferred pool was the best as far as services. The dinner waiter messed up my order two days in a rule with something as simple as once I ordered two starters and they came with one only and the other time they just came with the wrong one.

  Dec 26, 2025
• 

  Beautiful Resort, Disappointing Hospitality

  We had a mixed experience at this resort, and unfortunately it did not fully live up to its premium price point. On the positive side, the white sand beach is incredible, the pool is fantastic, and the overall resort layout and aesthetic are beautiful. The property itself is well designed and feels luxurious, which initially set high expectations for the stay. The biggest disappointment was the lack of a hospitality mindset among the staff. During a minor medical incident, we were sent back and forth between the clinic and concierge just to get a bandaid. Staff repeatedly asked if we were preferred guests, and when we said no, one staff member said they were going to lunch and asked us to return after an hour. Even with multiple staff sitting idle, a bandaid was initially refused and only provided after persistent requests. This raised serious concerns about basic courtesy toward paying guests. We also experienced multiple service lapses where ordered food and drinks were never delivered. Food quality was inconsistent across the resort. Several restaurants served food cold, including rubbery meat at the Mexican restaurant’s chef’s special kebab platter. Buffet items were frequently cold, and live stations often refused to prepare fresh food, opting instead to serve pre-made items, which defeats the purpose of a live station. Himitsu was the clear exception. We dined there twice, once à la carte and once at the hibachi table, and both experiences were excellent. The food quality and overall dining experience were easily the highlight of our stay. Given the high cost of this resort, the overall experience did not feel justified. While the property itself is beautiful and has real potential, improvements in service consistency, food quality, and basic guest care are needed to warrant the premium pricing.

  Dec 26, 2025
• 

  Left a bad taste in our mouths, won't be returning

  We had such a great experience with the Secrets Playa Mujeres resort in Cancun, so decided to give Secrets Royal Beach a go. What a mistake, we won't be coming back. We arrived late in the evening after a long flight that was delayed, and just wanted to get checked in and go to our room. The hard sell began at the check in desk, where the concierge inmediately pushed us towards the Preferred Club that cost an extra $1000. Even after we said we didn't want to upgrade to the Preferred Club, he made sure to point out ALL the extra amenities available to Preferred Club guests (that we wouldn't have access to). The bell boy then took us on a long roundabout tour of the resort and lingered in our room, clearly vying for a tip. Despite us telling him we were tired and just wanted to get settled, he continued to point out basic things (like the balcony, the fridge, the TV). I understand he has a job to do, but this came across as extremely tone deaf and insensitive. Not a great first impression. Later in the trip, my partner felt very unwell after dinner. He had extreme vomiting and diarrhoea all night, most likely poisoning from the buffet food since symptoms kicked in very quickly and we had not left the resort. This was not a surprise when a few days later, we saw a member of staff working the meat grill station pick up some raw chicken with tongs, and then pick up cooked chicken off the grill to serve to customers, with the SAME tongs. No wonder he got food poisoning! In general, the resort is beautiful and the room was very comfortable, but the quality of service is extremely lacking for what we paid. I get that it's just a job, but staff were generally lacking in care, rude, or excessively performative in a way that was insincere and off putting. On our way out of the Himitsu restaurant, our waiter didn't even make eye contact as we said thank you/goodbye, he was busy searching the table for a tip. The best member of staff who deserved a tip and more was the cleaner who tackled the bathroom and left it sparkling after my partner's bout of food poisoning. Needless to say, we will not be returning to Secrets Royal Beach.

  Dec 25, 2025