Secrets St. Lucia Resort & Spa - All Inclusive - Adults Only

Customer ratings & reviews

TripAdvisor Traveler Rating

617 reviews

• 

  Secrets in St. Lucia is pretty but does lack in some areas.

  My husband, son and I went to Secrets with high expectations. This was not met. To start I had knee surgery and asked for a room on bottom floor, this was not requested by our travel agent, however they said they would look into it, never heard from them again. Our shower had black hair on the walls and after telling 4 people and 3 days went by it was finally cleaned when we stopped the maid ourselves and told her. There was no compensation for either of these incidents. Food service was great; however French restaurant food was not good. On the other hand, the Italian restaurant was excellent all around, food and service. Very pretty resort, we loved Secrets in Mexico, and was expecting the same kind of service, food and cleanliness. For the money you pay, you should have the very best, this resort did not deliver for us.

  Oct 17, 2026
• 

  Poor service

  Nice location. Great drinks good average. Service stinks unless you give them a tip. I had no cash. Would have tipped at the end but not now.

  Oct 15, 2026
• 

  Secrets is a NEVER again

  1. Service is very slow. 2. The fire alarm went off 3 nights in a row. I raised hell to change to a different building. 3. Food selection is limited & only room services for after 10pm food. 4. Food is very good 5. Rooms are normal for carribean but the fire alarm get them a 1 star on room. 6. Entertainment is ok but service is slow as is all the services. 7. They also let aggressive people seel anything on the beach. 8. The island is absolutely beautiful! Breathtaking is one word to sum it up. 9. Resort is small for 300 rooms but very nice & clean.

  Oct 14, 2026
• 

  It was a very fun vacation for my wife and I!

  My wife and I had a great time there the first week of October 2026. We had a swim-out room not far from the pools and we really enjoyed that room location within the resort. It was great having our own little section of the swim-out pool that we could relax in each evening before bed. All of the pools were well-maintained and cleaned regularly. The swim-up bar in the main pool was where we spent a lot of our time. We met so many fun and nice people there. We were really impressed with the quality of the clientele overall. We were a little surprised that it was almost exclusively American guests, at least the week we were there. Allison, the main bartender at the pool bar, took excellent car of us. She was certainly hustling as she was normally the only bartender working the pool bar. We would have benefited by having an additional bartender, but I know we weren't there during a peak week so perhaps they didn't feel it was justified. The noise at the pool got a little high as the day went on but honestly it never bothered us. People that are noise-sensitive should probably purchase the premium package where you have your own pool that is a little lower energy. The views from the premium pool area were fantastic. The food was very good. My favorite restaurant was the hibachi. The Italian was also very good but my wife is Italian and is an incredible cook so I have very high standards in that area. The week certainly was a little pricey but we really had a great time so I'm not complaining.

  Oct 14, 2026
• 

  Did not have a great experience.

  There was poor communication at the very beginning of the stay. The room they put us in. They reported it being and Ocean view however this was not the case. There was a hostess in the Asian restaurant that only catered to The Caucasian guest regarding their meals and services. She inquired from individuals that were sitting down prior to me arriving to eat my meal, she inquired from individuals that entered after I received my meal, and she never checked in on my partner and I. I informed the managers of the situation regarding the restaurant. I’m not sure what was the outcome

  Oct 14, 2026