Secrets Sunny Beach Resort & Spa

Customer ratings & reviews

TripAdvisor Traveler Rating

426 reviews

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  Extra charge parking fee, not reimbursed

  Nice experience although we were charged twice the parking fee and one month later we did not get the amount extra charge reimbursed. Honestly, we weren’t expecting this, especially that we created ourselves a habit to visit the Hotel for summer holiday for the last couple of years.

  Jul 31, 2025
• 

  Its Not what it said on the tin

  The hotel and room a good size and very clean ,the staff and food in the restaurant were great however the reception and bar staff are very under trained and inexperienced. Had far to many badly mixed cocktails for it to be just a mistake and as for making a cup of coffee, I gave up asking once I got half a cup of cold coffee. For a hotel to advertise quite a few a la carte restaurants we only found the oceanic in the hotel itself to be acceptable. We went for the Bulgarian a la carte which was in there other hotel next door where I was given a warm can of beer to start with. While waiting for our food my wife saw the children putting their fingers in the sauces to taste it before putting it on there plate which was disgusting considering we went on an adults only holiday to be without kids .it wasn't a restaurant at all ,more like mcdonald's. Then we went to the ocean grill down along the beach front expecting it to better than the last one, it wasn't another can of warm beer and only half the food available on the menu we complained and yet again went back to the hotel restaurant and ate there. We went on two of the five trips available at the time ,the first was to nessebar by coach and enjoyed it great place with lots to buy and see .then to kahns tent which was great ,the food was really nice and the dancing and performers were very good all that said me and my wife are at an age where we go away two times a year at least and base our holiday on the food and trips out so won't be going back to the hotel secrets again sorry

  Jul 29, 2025
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  Disappointing stay for the price paid

  The hotel looks nice, yes the pool is nice and spacious but thats about it. Employees are not really motivated or well trained. The service is bad and the selection of drinks basic. Price value is not existing. Expected a lot more but was very dissapointed. Only highlight was the Oceana Restaurant, the fish we had was great, but only the food.

  Jul 27, 2025
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  A quality hotel with great food, facilities and views.

  I was a little apprehensive about this hotel after reading some of the comments on TripAdvisor. However, we thoroughly enjoyed our stay, with a bewildering choice of food options, superb facilities and great scenic views from just about all locations within the hotel, especially the rooms. We went as preferred guests and it was well worth the extra cost, in my opinion. We had a room on the top floor, which was fabulous, access to all areas of the hotel and a designated area of the pool which includes cabana lounge beds. We also dined at the Italian restaurant and the fish restaurant, both were excellent, especially the fish restaurant. The main buffet restaurant had a huge range of quality options, again we really enjoyed the experience, with the staff generally very attentive. There is a grain of truth in some of the comments others have made, but nothing that detracted from our enjoyment of the hotel and its amenities. It was a pleasure to stay in a fantastic hotel, and from what I saw, probably the best in the resort. Thank you.

  Jul 24, 2025
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  Needs attention to detail.

  The hotel rates itself as 5 star, it’s not ! It’s a nice hotel but is lacking in many areas, the management would benefit from an independent survey !! The room was on the whole okay, apart from the bedsheets didn’t fit, the bed was too big ! The extra mosquito screen needs to have markings on so that you don’t walk into it, balcony light ! What balcony light ? That’s a 3 star expectation. The pool areas are really clean, but, be aware that the stainless steel handrails get scorchingly hot and the Green floor tiles are really slippery. The restaurant needs more than 1 very slow toaster and 2 very slow coffee machines, also, a microwave would be useful if you want a hot meal !! We booked as preferred members but there’s no benefits, we were told to ask the day before if we needed a late check out as part of the preferred membership but we were told it wasn’t available but we could use the showers in the lobby toilets, disastrous, they flooded , totally not fit for purpose !! Small details would make a massive difference but don’t advertise preferred membership, what a waste !

  Jul 21, 2025