Secrets Tulum Resort & Beach Club - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

1730 reviews

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  Mother & Daughter get away

  Atmosphere was set to enjoy each other, relax, and have fun nights out! The beach was a cool ride away. Providing you the opportunity to see the area and enjoy local shops,

  Dec 19, 2025
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  Thank you, Tulum! <3

  Our trip to Secrets Tulum was a surprise experience, having to rebook our vacation after a hurricane in Jamaica. My wife and I had several destinations to choose and we blindly chose the same one - Secrets Tulum. It was the best experience we have ever had. It sometimes takes me a few days to walk away from work. This resort had me forget work in the first hour with the people, the service, the food, and the genuine happiness and engagement of the staff. We chose to stay at the Zamna (beach front) portion of the resort. Perfect! We very much enjoyed the venue changes between the two sections of the resort. I wake up to a beachside sunrise that lives behind my eyes now. The various restaurants kept us busy with back-and-forth experiences that made each a unique experience. The evening entertainment was engaging and a blast with fun staff and new friends. The spa!!! I’ve never experienced hydrotherapy before. It was an amazing experience and look forward to doing that again! Go. Go now. Book it! Look, I’ve talked it up. Set the bar high in your mind. For my wife and I that bar is high because the resort and have worked very hard to earn it! To a few particular staff that will live in my memory forever: Samahantha - Grotto beach and Bali services Emanuel- Grotto Reataurant Luis - Drinks at the Beach Club Leandro - Bluewater Steakhouse Carolina - Rosewater breakfast Pablo - Beach Club seating Gretel- Beach volleyball Cova - Wood carvings Cristian & Salvador - Drinks and Food service at Beach Club Sebastian - Bluewater Restaurant Sergio & Erick - Grotto Restaurant Victor - Jasmine Restaurant Jhonny - Beach Club volleyball, bracelet making and his tattoos tell a life story worth living.

  Dec 17, 2025
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  Best concierge ever :)

  We had a truly wonderful experience at Secrets Tulum Resort. This trip was especially meaningful for us as we were celebrating our 33rd proposal anniversary, making our stay very special and unforgettable. As UVC members for 13 years, we have stayed at many resorts, and I can confidently say that we had one of the best concierge experiences here. Quintana, our concierge, was absolutely amazing — kind, thoughtful, attentive, and genuinely caring. He went above and beyond and surprised us a couple of times, which made our celebration even more special. The spa experience was outstanding. Marco, the spa receptionist, was very kind and helpful. He spoke with his manager and arranged a great deal for us, which we truly appreciated. The spa manager was amazing and even gave us a thoughtful gift. I would also like to recognize Jonathan, who handled the hydrotherapy. He was very professional and put great effort into his work. Our massage therapists, Sugey and Leydi, were exceptional — truly the best. They were highly professional and did their job beautifully. The beach club deserves special mention — it was absolutely amazing and the best beach experience we have ever had. The beach line, sand, and water were all perfect. Everything was beautiful, and the staff at the beach club were wonderful, friendly, and attentive, making our time there even more enjoyable. Overall, Secrets Tulum Resort exceeded our expectations. The staff made us feel valued, celebrated, and truly cared for throughout our stay. We highly recommend this resort and look forward to returning.

  Dec 16, 2025
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  Casa Zamna Beach Club

  We enjoyed our recent stay at the Casa Zamna Beach Club. Its located on the beach front, about 20 minutes by shuttle from the main resort. The staff and service was excellent and our room (Tropical View) was well maintained and clean as are the common areas of the Beach Club. There are a couple of dining options at the Beach Club itself, which we found to be great. We also visited the main resort one evening and would recommend Jasmine there for dinner. The Beach Club has a good vibe and you're in walking distance of great nightlife and restaurants to explore. Overall a great experience and a high-quality hotel.

  Dec 16, 2025
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  Secrets Tulum a secret hideaway

  I loved Secrets Tulum! Michaela at the lobby bar was great. She was so attentive and memorized my favorite drink. Aldair my butler was amazing. He was there for whatever was needed. He started each day with ensuring my husband and I were ok. He attempted several times to do something special for my husbands birthday but forgot to turn the red light off. Israel & Manual at the Blue Water Grill which was my favorite restaurant we ate there 4 times during our stay. Jovanny was great at the preferred club , Adolfo at Portfino was kind and gave us wonderful service. The only thing I would change is the entertainment at night and the water was so cold so I barely was in the pool but I guess because it was off season it wasn’t that hot so that could have played a part. I would try Secrets Akumal on my next stay, Secrets Tulum offered to allow us to visit but I didn’t have the time. Als there was a lot of demand and sells all day. I think we have to remember that guests are in vacation they do not want to be hounded but have those options available when needed. But overall as a travel agent I would recommend to my guests for future bookings.

  Dec 15, 2025