Secrets Tulum Resort & Beach Club - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

1732 reviews

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  Gorgeous resort and relaxing ease for first time all-inclusive couple

  This was our first time at an all-inclusive so we didn't quite know what to expect! We had a really lovely time at the resort and would highly recommend if you: - want to relax by beautiful pools (there's 3 main pools to choose from that each have a diff vibe + a rooftop pool, though there's no hot tubs) - want the option to go to the beach but stay in a quieter part of tulum (the 15 minute shuttle to the beach is easy and actually fun to see more of the area) - have an extremely helpful staff with excellent entertainment options on-site - want an AI experience without it feeling too elitist or bougie - we found this very approachable as folks who had not done this before! A few things to note: - the best meals were the specialty ones before the live shows (pre-hispanic show, asado), but otherwise we loved Bluewater Grill the most of the restaurants - room service was not very good, we only used once - take advantage of the late night Coco cafe - they have dessert options at night which was darling! - we tipped the staff generously each day and they were very appreciative - including a $20 to the front desk on the last day and they were so grateful because that role rarely gets tipped we think - we are a queer couple, one of us is gender nonconforming. the staff were very blasé about this but other guests tended to stare. we met 4 other queer couples during our stay though which was nice <3 - the beach has no umbrellas but there's a shaded area. get there on the early end if you need shade!

  Dec 21, 2025
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  Best bartenders

  Carlos and oxbaldo have amazing customer service and make very creative drinks. They are the BEST bartenders on the entire resort, be sure to visit them at the bar in the lobby.

  Dec 20, 2025
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  just what the doctor ordered.

  We went with another couple and had an amazing time! We were originally bummed that the resort is not on the beach but the 15 min shuttle was actually not horrible, lots to see on the ride. Jhonny at the beach club was absolutely fantastic. We thoroughly enjoyed our time with him, making bracelets and playing volleyball. All staff were extremely helpful and friendly. Ignacio and his counterpart (pictured below) at the main resort were also super fun and entertaining! The bike ride through downtown with the two of them and karaoke were some highlights from out trip. Our only complaint about the resort is that the pools were chilly and therefore mostly empty, which could be a plus if you dont mind colder water.

  Dec 20, 2025
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  Mother & Daughter get away

  Atmosphere was set to enjoy each other, relax, and have fun nights out! The beach was a cool ride away. Providing you the opportunity to see the area and enjoy local shops,

  Dec 19, 2025
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  Thank you, Tulum! <3

  Our trip to Secrets Tulum was a surprise experience, having to rebook our vacation after a hurricane in Jamaica. My wife and I had several destinations to choose and we blindly chose the same one - Secrets Tulum. It was the best experience we have ever had. It sometimes takes me a few days to walk away from work. This resort had me forget work in the first hour with the people, the service, the food, and the genuine happiness and engagement of the staff. We chose to stay at the Zamna (beach front) portion of the resort. Perfect! We very much enjoyed the venue changes between the two sections of the resort. I wake up to a beachside sunrise that lives behind my eyes now. The various restaurants kept us busy with back-and-forth experiences that made each a unique experience. The evening entertainment was engaging and a blast with fun staff and new friends. The spa!!! I’ve never experienced hydrotherapy before. It was an amazing experience and look forward to doing that again! Go. Go now. Book it! Look, I’ve talked it up. Set the bar high in your mind. For my wife and I that bar is high because the resort and have worked very hard to earn it! To a few particular staff that will live in my memory forever: Samahantha - Grotto beach and Bali services Emanuel- Grotto Reataurant Luis - Drinks at the Beach Club Leandro - Bluewater Steakhouse Carolina - Rosewater breakfast Pablo - Beach Club seating Gretel- Beach volleyball Cova - Wood carvings Cristian & Salvador - Drinks and Food service at Beach Club Sebastian - Bluewater Restaurant Sergio & Erick - Grotto Restaurant Victor - Jasmine Restaurant Jhonny - Beach Club volleyball, bracelet making and his tattoos tell a life story worth living.

  Dec 17, 2025