Secrets Tulum Resort & Beach Club - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

1370 reviews

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  Good resort with few suggestions

  Stayed at the resort for 7 days. The food was very delicious. Very clean resort. Friendly staff. Breakfast in pool was great (picture below) Things to improve 1) Bluewater grill only had 2 waiters for entire restaurant. Went there 2 separate times and both times long wait time. 2) The towels are kept in crates that many people complained having hard time opening. In rush it could injure fingers. 3) The shuttle bus to the beach should have more times and especially during evening hours which are not available. There are many stores and entertainment at the beach. I had to take taxi which was 42 USD for one way trip that was only 10 mins away (On the way back in was another 40 USD). Resort should offer more shuttle bus service. 4) Sky pool are has a circular table by the pool that is always filled with dirty standing water. No one ever cleaned it. This is the area they put the foam machine during parties. 5) There should be more restaurants for dinners as Jasmine, Olio, and bluewater grill is not enough unless you staying for shorter trip.

  Jun 29, 2025
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  Wonderful

  Cristal was excellent the best host ever !!! Everything was top tier will definitely be coming back there is nothing I think was bad everything was 10/10

  Jun 29, 2025
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  First time in Tulum leaves lasting memories!

  We stayed at Secret Tulum Resort and Beach Club, June 20-24, 2025 for (5d/4n) It was amazing from the beginning to the end. We flew into Tulum airport, which was pristine. We had a private ride to the resort. We stayed in building 4, adult only, all-inclusive junior suite swim-up with the preferred club. Our concierge was Javier. JAVIER was professional, thoughtful, attentive, and went out of his way to ensure our stay was comfortable. He even arranged a couple of birthday surprises. The beach club had too much seaweed to swim, but it wasn't missed because everything we needed was on the property, a variety of pools, restaurants, bars, and the shows were great. We attended the listening party, and the African show was awesome. We met others and dined with them. The staff were friendly, attentive, and the place felt very safe. If you go, ask for JAVIER. You won't regret it. We will be going back!

  Jun 28, 2025
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  Great place with excellent people!

  The service was excellent! The facilities still need some work. The food was good especially in the Olio. The Queen show was out of this world. Special thanks to Cristal and Sam, excellent service!

  Jun 26, 2025
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  Only 3 Things I Enjoyed

  Rooms: beautiful decor and beds were comfortable. The air conditioning kept us comfortable and cool. However at night it felt like it wasn’t on at all even though it was blowing cool air. Room service was an okay option but not a well variety of food choices. Small plate items: example an order of wings they gave you 3. Delivery wasn’t the best…sometimes it took 20 minutes and others it took an hour to 2 hours. Food: overall the food in the restaurants were just okay. I was not impressed with the meal experience at this resort. Examples: Lasagna was not made fresh and may have been defrosted individually cut. It came out lukewarm. Ordered cannoli’s for desert and the crust was stale (no crunch to them). Things that were made well and tasted good: pizza, hamburger and ramen soup. All things I could get at home. The buffet breakfast and lunch was always a better option because there were several options and variety of different foods to choose from. But we felt like from day to day the food was leftovers from the day or two before and wasn’t always the freshest each day. Overall vibe of the resort: just weak. Getting around and finding all the places to check out like restaurants, small 24 hour cafe and gift shop was like a going through a maze. Many of the restaurants closed early and the night events were over by 9-10pm. There was also a language barrier causing some disadvantages to getting something you wanted or trying to get something added to your meal and even asking for someone to explain something that was on the menu was like pulling teeth. One more thing, there are sales representatives from the time you walk in to the time you leave, trying to get you to go on a 90 minute tour of another resort. Telling you that you needed to bring your credit card and passport with you and that nothing would be charged to your card. And you would get coupons for $$ off a scheduled massage or a free trip to take within 18 months. This wasn’t something I was expecting and it was sort of annoying on a trip where you are trying enjoy your vacation. There were only 3 things I enjoyed about this resort: 1. My 50 minute massage with Leticia 2. The bike ride tour with Arnesto 3. The drinks made at the main cafe bar upstairs near the lobby. Carlos (always wearing a black shirt and black pants; very professional) the morning/afternoon barista/bartender knows his way around a bar. He was creative and every drink he made was delicious.

  Jun 26, 2025