Secrets Tulum Resort & Beach Club - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

1619 reviews

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  Great Stay!

  Went for a wedding and had an amazing time. Don't miss out on the beach club, gorgeous sandy beach and the best food! Highly recommend.

  Nov 12, 2025
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  Great Job! Thanks

  Our stay was absolutely amazing! The resort was spotless everywhere we went, and the staff went above and beyond to make us feel welcome. Excellent service, friendly smiles, and perectly clean rooms, truly an unforgettable all-inclusive experience!

  Nov 12, 2025
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  Awesome All-Inclusive Vacation!

  Stayed here with my family for 4 nights/5 days and it was incredible! The resort was pristine and stunning, everything was clean and tidy. The staff was incredible too, so helpful, kind, and friendly. And the food was to die for! Especially Olio and Bluewater Grill. Only negative was the mosquitos, just make sure to bring repellent :)

  Nov 12, 2025
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  Not Close to the Beach!

  Secrets Tulum was the spot chosen by our son and (now) daughter-in-law for their destination wedding. We are from the Toronto area. Here is some feedback based upon our experience Nov 3-10 / 2025: 1) The big showstopper for us was the fact that the resort was not close to the beach and required "planning" to go to and return from the beach. It was about 20-30 minute bus ride each way with buses departing every 30 minutes starting at 09:30 (so no early morning strolls on the beach). Buses returned to the resort every hour and fifteen minutes and if the bus is full, you will have to wait for the next one. 2) At the beach, there was always a shortage of towels. One day we waited over an hour to get a beach towel. We asked why there was a delay and the answer was, "We have to wait for them to come from the main resort". This is astonishing given the fact that you know guests will be coming on the bus every half hour, everyday, to go to the beach. 3) The beach itself was pristine. No rocks, no seaweed. Tons of beach loungers right on the beach with exceptional beach service for food and drinks (thank-you Cortez!). The only downside was there were zero umbrellas or sun-shade of any kind on the beach. 4) I could order room service from the Hyatt app...but only for food. To order drinks, I had to call room service. Often, the food and drinks would arrive separately. Also, you could not order a bottle of wine to the room. Well, you could, but it was chargeable (not part of the all inclusive). But you could order an unlimited quantity of glasses of wine to your room lol. Curious. 5) Hot water to the sink and shower took a long time to arrive and when it did, it was often luke warm even when set to the hottest level. 6) It was difficult to order a pot or carafe of coffee with a pitcher of milk or creme. We enjoy a carafe of coffee (4 cups) vs. ordering a small cup of coffee four times. This applied to the Market Cafe as well. 7) One day the rooftop pool had curtains / sunshade on their day beds (great!) and another day they were all removed. 8) The cushions on the loungers around the pool were left out and soaked by rain the previous night...it took a long time for them to dry out. Many of the cushion covers were worn, ripped or had the zippers broken revealing the yellow foam underneath. Just a general shabby appearance and unexpected for a 5* hotel. 9) The food was just OK, not 5*, and definitely not synonomous with what we would expect from a Hyatt property. 10) The hotel staff were extremely polite, friendly and helpful...truly lovely people. 11) The resort is about a 2 hour drive from Cancun airport which is really too far away for us. I would recommend for people to look for options to fly to/from the airport in Tulum if they want to come to this resort or any resort in the Tulum area. Our travel agent in Canada did not even mention Tulum airport as an option and we found out later that Air Canada offers a direct flight from Toronto (where we are from) to Tulum every day. The Tulum airport is about 10 minutes from the Secrets Tulum resort. 12) This resort could be perfectly lovely for most people. Of the 70 guests at our son's wedding, 6 of us are 65+ and the rest are between the ages 30-40. I'm sure their reviews would be much more positive. The main reason we would not return to Secrets Tulum is because it is not directly on the beach. We would never come all the way to Mexico on vacation to a resort that is closer to the airport (Tulum) than to the beach. Thank-you for the opportunity to provide feedback.

  Nov 11, 2025
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  This place delivers, especially if you're a Hyatt Elite!

  Hyatt Globalist member here. Our Concierge really made us feel like a VIP. The room upgrade to a corner swim up suite was amazing. Although the resort was apparently at peak capacity, it really didn't feel like it. Seeing as sooo many people were at the beach club, then there are so many different places to relax on property, most areas honestly seemed relatively empty (except the beach) since everything was so spread out. I've never been to a resort this size and felt this much space.

  Nov 11, 2025