Resort Details
- Daybreak RestaurantSavor a full breakfast buffet and a la carte options in an open-air environment while taking in views of the Coconut Beach coastline.
- First Light Coffee & Juice BarFuel up for your morning at this on-site coffee house, serving a variety of custom coffee drinks, freshly pressed juices, nitro cold brew coffee as well as fresh pastries and sandwiches.
- Moamoa Hawaian Fish House
***This venue is scheduled to open 11/1/19. Please note restaurant opening dates are subject to change at any time without prior notification***
Discover our Kauai dining with a delicious seafood menu, featuring upscale Pacific Island cuisine with an open-air setting and gorgeous ocean view.
- The Crooked Surf
Located oceanfront and poolside, just steps from the beach. Featuring a menu, featuring a menu of light fare and signature cocktails in a tropical environment.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children welcome
- Children's play area
- Concierge desk
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym†
- Game room
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars†
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant†
- Safe deposit box†
- Tour/sightseeing desk
- Valet parking†
- Water sports†
- Business Services†
- Internet Access
- Stunning indoor/outdoor areas offer more than 5,200 sq ft of flexible space for wedding groups. Hotel offers oceanfront location, open-air dining and sensational views over Coconut Beach and the Pacific Ocean.
† Fees may apply
- Direct access to a beach
- Fitness center on-site †
- Hot tub1 Outdoor Hot Tub
- PoolThere is 1 pool on site. An all new courtyard and pool area with incredible fire features and fiber optic water fountains set in a garden oasis just steps from the ocean.
- Golf †
Golf courses located within 5 miles:
- Wailua Golf course - 2 miles
- Kauai Lagoons Golf course - 4 miles - Tennis court †Public tennis courts are available and located 5 minutes by car from the hotel at the Bryan Baptist park in Kapaa town or at the Wailua Homestead Park which is about 8 minutes away by car.
- Local Activities Nearby- Biking trail 3 miles
- Hiking 26 miles
- Horseback riding 6.6 miles
- Kayaking 4 miles
- Mountain biking, trail 26 miles
- Nature preserve, trail 22 miles
- Rock climbing 26 miles
- Sailing 22 miles
- Scuba diving 22 miles
- Snorkeling 22 miles
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
804 reviews
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Sep 08, 2025Most excellent welcome
This Sheraton stands out for many reasons, but the primary thin is the professionalism, helpfulness, and incredible warmth and service of their staff. Our experience with Micah at reception, in particular, began our stay in the best of possible ways. His knowledge and genuinely friendly welcome created an environment of trust and true aloha. We had stayed here when it was the Courtyard, the Sheraton experience was above and beyond any previous stay, and although our stay this time was short there is no doubt we will be back--and hopefully have Micah to welcome us again!!!
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Sep 02, 2025Excellent Stay, but if beach is priority, look elsewhere
Overall, we had a great stay. Location: nice location, close to the airport (about 12 min) you'll see a lot of airline staff stay there. It's beachfront, but dont plan on going in the water. They have some chairs and hammocks to sit in to relax on the beach, though. There is a Longs Drugs (cvs) walking distance from the hotel as well as a walking path to the Coconut Marketplace that has food and shops. Also close to McDonalds and other food options. Front desk: pleasant interaction w them. Was quick and efficient to get to our room. They have bands, which makes it easy to not lose your room key. Breakfast: As we have marriott status, we got the basic breakfast complimentary, which was sufficient for us. It included pastries, fruit, and cold foods. What made it awesome was the made to order omelets. (You can upgrade to the full buffet that has more hot options for an additional fee). The Kids menu was $10 and was excellent and enough food for a young one. Pool: Pool is nice. It's small but didn't feel crowded. With the jetlag, grabbing pool chairs was not an issue. They also had some outdoor games on the lawn we utilized now. Resort fee: includes parking, rentals for bikes, beach chairs/umbrellas for when u go off property. They do have the hula and ukulele lessons offered 2x/ wk. Laundry: they do have a few laundry machines. Old school ones. $4 each, but it does the job. Room: we had an Oceanview room. Balcony is tiny but still able to sit outside. It had nice decor and housekeeping is every day. The only thing I'd say can use some love is the bathroom tub. Coffee shop in the lobby: AWESOME! STAFF IS EXCELLENT! They have an ube macnut latte to die for. Surprisingly, I couldn't find that flavor anywhere else on the island. Only wish it was open longer. It closes early.
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Sep 01, 2025Disappointing Birthday Trip
I wanted to give this resort a chance even though some of the reviews did mention some concerning issues. In particular, another review mentioned that this hotel is not a good place to celebrate a special occasion. I wholeheartedly agree with this statement as I informed the hotel / front desk that I would be celebrating my birthday and I even inquired about any special welcome amenities. Not once did any staff member wish me a happy birthday at anytime during my 3 day stay. As for the rooms- they’re small and run down, the AC does not turn off all the way, and the “ocean view” room I booked should really just be considered a partial ocean view. Also, this hotel does not take good care of any Marriott loyalty members, and I was not offered any sort of upgrade not even a paid one. The hand towel hook was falling off the wall, and would fall onto the sink every time we left the room. In addition, the hallways outside my room were always dirty and trash(rotten fruit that smelled) was left outside a neighboring room during the ENTIRE weekend. I had to pass by the rotten fruit plate anytime I went to leave my room. The pool area is nice, but always crowded and it’s difficult to find a chair. The furniture/ chairs themselves are dilapidated- I hurt my wrist when a screw came out of a pool chair while I was turning around. This is very dangerous, and if I weighed more this could’ve been a really bad accident, the whole right side of the chair came loose. As for the staff- the server I had my first morning there (8/30) for the breakfast buffet was rude. She asked if my family had vouchers for the breakfast, and made it seem like we should not be eating there. I reassured her that upon check in, the front desk agent told us we had free breakfast for 2 guests, and that I would just pay the difference for a third. She still insisted that I show her a voucher and even left to go find one to show me even though I told her I’m a Bonvoy Gold member. She responded by saying “oh you’re gold and not titanium?” This was very offensive, and I did not appreciate her tone. I also noticed that she did not ask other guests that were siting near us for their vouchers. It’s almost as if she assumed we snuck into the buffet or something. Very odd Overall, the 2 stars are simply for the location and the outside areas of the hotel. The service is lacking, and is not up to Marriott standard. Disappointing
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Aug 30, 2025
Excellent experience on Kauai
This is a beautifully set hotel on the beach. The staff could not have been any friendlier or attentive. Excellent food and drinks! We will be back!
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Aug 28, 2025Hawaiian Disaster
The location and view are beautiful, but this was nowhere near the 4-star experience advertised. What we got felt closer to a Motel 8 level of care — only at luxury pricing. Room & Maintenance: Our shower was clogged and never fixed, the A/C never cooled the room below 74° even at night, the Wi-Fi was too slow to use, and the TV didn’t work. We waited hours just to have the A/C looked at, and ultimately gave up reporting further issues because we didn’t want to spend our entire trip dealing with maintenance. Safety & Staff Conduct: The most disturbing part was an interaction with one of the hotel engineers. When we asked him to fix the A/C, he laughed in our faces, refused to leave the room when told to multiple times, and created a genuinely unsafe and frightening environment. Management assured us it would be “handled,” yet we saw him working on the property days later. This left us feeling completely unprotected and unsafe for the rest of our stay. Dining & Service: The Crooked Surf restaurant had extremely rude service. One server snapped “WHAT DO YOU WANT?” at me when I politely greeted her. Another refused to serve us at 9:15 p.m. even though the kitchen was open until 10. Bartenders were fine, but the servers were consistently unprofessional. At Fire Hen, the menu was stripped down to two items, and most of the week they were even out of chicken tenders, leaving only one item available. The food overall was basic fried bar food — certainly not worth the resort pricing. Overall: While the location itself is nice and felt safe from a crime standpoint, the resort’s staff behavior, lack of accountability, unresolved maintenance problems, and poor dining options put a major stain on our stay. These aren’t isolated issues — reviews for months have mentioned the same problems, and management clearly isn’t addressing them. For anyone considering this hotel: be aware that you’re paying 4-star rates for 1- to 2-star service and a potentially unsafe environment. I cannot recommend staying here.
- AdvisoryMandatory Resort Fee: A charge of $40 plus tax per room, per day, will be charged and collected by the hotel at check in or check out. This fees is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisorySelf-parking is at a charge of $20.00 + taxes per day, per vehicle and valet parking at $30.00 per vehicle, per day will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- AdvisoryPrices are based on single or double occupancy. Additional occupants may incur a charge of $25 nightly plus 17.962% tax, per person, per night. These charges as well as the Resort Fees will be collected upon check-in by the hotel and are subject to change without notice.
- Check in: 4:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.RESORT FEE INCLUSIONS (subject to change):
- Highspeed Internet (guestroom and public areas)
- Beach chairs and umbrella rentals
- Live local entertainment daily
- Press reader (virtual publications)
- Complimentary microwave use (located on certain guest floors)
- Cruiser bikes
- Resort Activities (These vary and will be listed on daily events schedule provided at check-in)
- Complimentary local calls
- Complimentary 1-800 calls
- Hawaiian Cultural Activities (Lei Making, Hula, Ukulele)
- Lawn Games (On rain days, indoor games will be set up)
- Fitness Center (24-hour access with guestroom key)
- Business Center
- In Room Exercise Band Kits (available upon request)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Pet policy : Pets Not Allowed