Resort Details
- Various Lounges/BarsPikake Lounge-cocktail lounge
- Various RestaurantsPikake Terrace-AM/PM Buffet
Princess Food Court-Continental
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Airport shuttle service†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children programs†
- Children welcome
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Airport shuttle service†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children programs†
- Children welcome
- Concierge desk
- Elevators
- Exercise gym†
- Game room
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Parking†
- Pool
- Restaurant†
- Room service†
- Room service - limited hours†
- Safe deposit box†
- Shopping mall†
- Smoke-free property†
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere is 1 children's pool on site.
- Children's program, onsite †Poppins Kids Program available located at the Sheraton Waikiki Hotel.
- Fitness center on-site †
- Non-Motorized Water Sports †Can be arranged through our activities desk
- PoolThere is 1 pool on site.
- Spa †
- Beach
- Golf †Golf Course located within 5 Miles of Property.
- On-site EntertainmentNight Hawaiian Music-Pikake Lounge
Creation-A Polynesian Journey/Dinner Show
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
4725 reviews
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Oct 02, 2025Average Hotel, Clean & Comfortable
Nice hotel, rooms clean but our rooms were very small & we had a view of the car park. There was a coffee machine in the room but no kettle or black tea bags. We found out that if you want a kettle you have to ask for one! Restaurant was very limited, menu was mainly fast food so we ate elsewhere. We arrived after a 12 hour flight at 9am & our rooms were not available until 3pm. Most hotels we've stayed in would endeavour to get us rooms much earlier after such a long journey.
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Oct 01, 2025An Absolutely Fabulous and Most Enjoyable Stay
The words below are my own; I didn't use AI to help me compose or edit this review: As I compose this review, my wife & I are at the end of a fabulous and most enjoyable stay at Sheraton Princess Kaiulani. When we were researching Marriott properties to stay in Honolulu, Princess Kaiulani was our reluctant choice, due to a couple negative reviews specifically related to Marriott Bonvoy benefits (I hold Lifetime Titanium Elite status), so I contacted Guest Experience Manager Samantha Londynsky, who answered all of my questions. To say our expectations were greatly exceeded would be an understatement. Kiyami at reception recognized my status with Marriott Bonvoy, thanked me for my loyalty to Marriott, and then surprised me with the welcome news that not only had my wife & I received an upgrade, our room was ready...before 11:00AM. We had occasion to engage with Kiyami on a few other occasions during our stay, to ask questions, and get money changed for tips, etc., and Kiyami was always friendly and helpful. Thank you Kiyami! We were in a renovated room in the Ainahau Tower, with a nice view looking down at the pool, and over to Waikiki Beach. The bed was comfortable, and the soft pillow was uber-comfortable, exactly to my liking...so very much so I wanted to take it with me, but resisted the urge to do so! Housekeeper Jean kept our room spotless, and provided us with bottles of water each day of our stay. She was most appreciative when I tipped her, saying "God bless you", which brought a tear to my eye. Our package included a credit which could be used at Sheraton Princess Kaiulani's sister properties, the Moana Surfrider, Royal Hawaiian, and Sheraton Waikiki, as well as at Splash at the Princess Kaiulani. While we enjoyed the beachfront views at the Beach Bar (Moana Surfrider) and Mai Tai Bar (Royal Hawaiian), Splash was by-far our favorite, not only because we preferred the items on the menu (the Cobb salad was so good we ordered it twice during our stay), but because of the genuinely warm, attentive, and friendly service provided to us by Ellen (breakfast), and Thomas, who served us on four or five occasions during lunch and dinner. Bartender Herb gave us generous pours for our welcome drinks. Restaurant & Bars Managers Caitlin and Jesse provided a welcome gift for my wife, as they knew our stay was preceding a cruise which we are going on to celebrate my wife's birthday. Thank you Caitlin and Jesse. While there is a building construction site across from the Sheraton Princess Kaiulani, the noise honestly didn't bother us, and the noise at night which some reviewers have complained about, we didn't hear at all. The location of Sheraton Princess Kaiulani is perfect, being an easy three to five minute walk to Waikiki Beach, and with dozens of restaurants, bars, and shopping being close-by. Appetito Craft Pizza & Wine Bar (less than a five minute walk down Kaiulani Avenue) was the surprise find of our stay at Sheraton Princess Kaiulani, and is highly recommended. This was my wife's & my third stay in Honolulu (the others being in 1990 and 1992), but our first at Sheraton Princess Kaiulani. If we ever return again to Honolulu, we will definitely stay at Sheraton Princess Kaiulani. Thanks to each of the amazing team members who looked after Margaret & me so well, and helped make our stay at Sheraton Princess Kaiulani as enjoyable as it was.
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Sep 26, 2025
Yin provided exceptional customer service support!
Yin helped me with my current reservation and I want to express my gratitude for her professionalism, friendly, and exceptional customer service and support! She is the Angel in my time of need. With much Aloha and Mahalo, Yin!!!
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Sep 23, 2025
WON'T go there again
Louzy view, but then we stuffed up by booking via Trivago - the worst. Bed creaked. Several aspects needed repairs, a couple we pursued. The internet there absolutely sucked. Pathetic. But staff are nice and friendly. Felt like 3 1/2 stars NOTHING more
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Sep 15, 2025
Great experience at a really reasonable price
I booked a 5 night stay and was able to use my Nightly Upgrade Awards (NUA) to get upgraded to a high floor ocean view room in the Ainahau Tower. While not a suite, the room still felt spacious, probably because of the balcony. The staff were all friendly. The hotel was clean, the elevators worked fine, housekeeping was great. They were doing some maintenance in some sections of the lobby/restaurant area so I assume they're continuing to steadily remodel/renovate the property. As a Marriott Platinum member, I didn't quite feel I got much benefit from my memership status but I was prepared for that going in as this is a resort property and I knew they didn't have a lounge. I don't remember if they offered a full breakfast or a $10 daily credit but I opted for the 1,000 points as I wanted to pick up breakfast while I was out exploring anyway. Some reviewers have complained about the noise and yes I did hear some of that but honestly, it didn't prevent me from being able to fall asleep. Besides, considering the hotel's location right in the middle of Waikiki on the main thoroughfare, some crowd noise was to be expected. The convenience of the location to me, offset any noise I heard. Perhaps it was because I was on the 23rd floor but the noise to me wasn't that bad. I'm not a fan of resort or destination fees but I did enjoy the daily Mi-Fi rental. Data usage on my phone plan is never an issue but still, it was nice to have wifi wherever we went. I did notice the hotel does seem to cater to Japanese travelers as there was a dedicated Japanese language concierge desk. But if they really want to appeal to Japanese travelers (and probably anyone else who cares about this), they would upgrade their toilets to have bidets. Western society really needs to catch up on this front. I had a rental car during my entire stay and didn't have trouble finding parking. The clerk at the front desk did provide me a map with directions for other parking garages should theirs ever be at capacity but again, that was never a problem for me. If you're not a big person or are not traveling in a large group, I highly recommend getting a smaller rental car as the parking spaces are very tight here. I assume it's the same at any other hotel in Waikiki. Overall, while I may not always get upgraded to the premium ocean view balcony room, I'd stay here again for its convenient location and reasonable price point.
- AdvisoryA minimum self parking fee of $45 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
- AdvisoryChildren Rollaway Charge per night is $78 plus 17.962%
- AdvisoryPrices are based on single or double occupancy. You may incur additional charges at the time of check-in for additional room occupants as well as the Resort Fees and taxes applied on the additional occupant’s charges.
- AdvisoryA mandatory hotel-imposed fee of $42.00 (plus tax) per room, per day will be charged and collected by the hotel either at check-in or check-out. This fee is not included in your package price and is subject to change. Mandatory Resort fees apply to every night of your stay regardless of the promotions included in your booking. For detailed description of what’s included in the mandatory fee please see hotel policies.
- AdvisoryWe are delighted to announce that the Sheraton Princess Kaiulani Waikiki Beach Ainahau Tower Rejuvenation has been completed. Among the highlights of the refresh are: • 6 new Junior Suites. • 558 refreshed Guest Rooms. The hotel is offering the following packages: • Be the First to Experience the New Ainahau Tower. • Golf Getaway Package. • Room & Breakfast at Splash Bar. • Storytelling with Tutu. • Venture on the Princess Kaiulani Historic Tour
- Check in: 3:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 18
- General policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
- Daily Enhanced High-speed Internet Access (Revised from WiFi Premium Access in Guestrooms and public areas)
- Mi-Fi rental (one per room per stay) – personal device providing high speed WiFi anywhere on island (Revised from MiFi Rental - unlimited high-speed wireless on Island - Complimentary rental of 1 MiFi per room per stay. Rental available at the front desk located on the lobby level)
- Complimentary Surfboard Storage. Available at the pool services desk lobby level
- Daily meditation class for 2 guests (Revised from Yoga Nidra Meditation. Reservations available at the front desk located in the lobby)
- Twice daily Yoga classes for 2 (Revised from Beach Front Yoga, Reservations available at Front desk located in the lobby.
- Cultural activities for 2 guests, including Sunrise ceremony, Hula, Ukulele, Haku, Kupe (Bracelet), Lauhala (weaving), Story time with Tutu and Historic Tours, plus daily orchid/flower lei making. Some activities require reservations. (Revised from Daily Cultural Activities - lei making, ukulele lessons, hula lessons, and historic tours. Reservations available at the front desk located in the lobby)
- Souvenir tote beach bag per room per stay
- Bonvoy Elite Amenity (Gold members and above): Daily beach chair rentals for 2 guests.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed