Resort Details
- Bay Rooftop BarEnjoy a refreshing tropical drink at our rooftop pool deck or sit down for our signature delicious lunch options from our menu. Available on the 4th-floor Sun Deck, offering views of San Juan Bay. The kitchen stops serving 30 minutes before closing time.
- ChoicesStart your morning at Choices Urban Bistro serving breakfast ? la carte and buffet. Open every day from 6:30 AM to 11:00 AM.
- In-Room Dining? la carte is our in-room dining option. Explore our menu inspired by our community. ? la carte offers authentic local flavors and freshly prepared meals in sustainable packaging. Open 24 hours, seven days a week.
- Mutuo Sabor NikkeiMutuo is a mystical bond, where Nikkei cuisine comes to life and performs a carefully choreographed dance to create the majestic encounter of flavors between Japan and Peru in the heart of Puerto Rico.
- Ocean LoungeEnjoy a Nikkei cuisine tapas and more.
- Texas de BrazilUnique fine dining experience Churrascaria restaurant combines the cuisine of southern Brazil with the generous spirit of Texas. Choose from 15 prime cuts of Brazilian-style meat, a vast salad bar and a wine selection. Opening hours are subject to change.
- The Caf?This casual hotel restaurant serves fresh Puerto Rican Coffee, specialty drinks, wraps and other grab-and-go menu options for light meals near the San Juan Convention Center. Opening hours are subject to change.
- 24-hour front desk
- Accessible facilities
- Accessible parking†
- Boarding pass print-out available
- Buffet breakfast†
- Business center†
- Business services†
- Car rental desk†
- Carryout breakfast†
- Casino†
- 24-hour front desk
- Does hotel have accessible parking?
Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Accessible parking†
- Boarding pass print-out available
- Buffet breakfast†
- Business center†
- Business services†
- Car rental desk†
- Carryout breakfast†
- Casino†
- Check cashing policy
- Cocktail lounge, Offsite
- Cocktail lounge with entertainment†
- Cocktail lounge with light fare†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- Continental breakfast†
- Dinner delivery service from local restaurant, Offsite†
- Direct dial telephone
- Dry cleaning†
- Elevators
- Exercise gym
- Food and beverage outlets†
- Front desk
- Full american breakfast†
- Full service housekeeping
- Gift/News stand†
- Hair dryer
- Hairdresser/barber†
- Health club
- High speed wireless
- Housekeeping - daily
- Interior corridors
- Ironing board
- Laundry/Valet service†
- Limousine service
- Lounges/bars†
- Meeting rooms†
- Motorcycle parking†
- Non-smoking rooms available
- Off-Site parking, Offsite†
- On-Site parking†
- Outdoor pool
- Parking†
- Pets allowed†
- Pool
- Public area air conditioned
- Restaurant†
- Safe deposit box
- U.S. Fire Safety compliant
- Spa†
- Valet cleaning†
- Valet parking†
- Valet same day dry cleaning†
- Wakeup service
- Whirlpool†
- Wireless internet connection in public areas
- Business Center†
- Copier
- Ethernet Connectivity
- Fax Machine
- Full Business Center
- Meeting Facilities
- Network/Internet Printing Available
- On-Site Business Center†
- Printer
- Telephone
- Voicemail
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †
- Gym †
- Health club
- Outdoor pool †
- Pool †
- Spa †
- Whirlpool †
- Beach †
- Children's program, offsite †
- Coliseo de Puerto Rico
- Coca Cola Music Hall
- Puerto Rico Convention Center
- Casino Metro
- Plaza Col?n
- Pablo Casals Museum
- Museo De Arte De Puerto Rico
- Porta Coeli
- Capillo del Cristo
- Casa del Libro
- Casa Blanca
- Centro de Bellas Artes
- Teatro Tapia
- Museum of Contemporary Puerto Rican Art
- Fortress San Cristobal
- Galeria Botello
- Bacardi Tour
- Walking Tour of Old San Juan
- Fortress El Morro
- La Fortaleza
- El Capitolio
- Miramar Area
- Plaza Col?n
- San Juan
- San Juan
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
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Excellent Staff Member
We had a really complicated bill, and the excellent staff member - Gwyneth - was super patient with us, professional, friendly, and exceptional. Thank you thank you thank you. Viva Puerto Ricoooooooooooooooooooooooooooooooooooooooooo
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Great front desk
Gwyneth at the desk was patient and extremely proficient. She helped sort out a very complicated bill. 10+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
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Cheated and Mistreated
Shame on Sheraton Puerto Rico! We booked our room in the Marriot Bonvoy member website. After reviewing the room's photos and descriptions, we reserved a "Deluxe Bay View ,Guest Room, 1 King, Bay View Balcony". The photo showed the nice balcony with the view. We were assigned a room on the 4th floor, the sliding door opening to the pool deck's common area. Front desk refused to correct, insisting that the pool deck is in fact a balcony and there is a bay view once you walk across the pool terrace. Would not change our room or adjust the price. Disgraceful! (BTW, hotel guests partied in "our balcony" until the wee hours.). The Cambridge Dictionary defines balcony as: "an area with a wall or bars around it that is joined to the outside wall of a building on an upper level". A pool deck is Not a balcony! We feel cheated, so be forewarned that if you stay here you may not get what you end up paying for. We live in Puerto Rico and were staying to attend some events in the Convention Center. This was our fourth stay in this hotel and our prior stays were very pleasant. We will not stay here again, there are many other options.
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No executive lounge at this Sheraton resort
Pretty much resort style sheraton. I typically stay at sheraton because of the executive lounges they offer and this place got rid of there's for rental apartments. Only reason I was staying there in fact but no mention of these changes online so a bit disappointed with that. Honestly for what you get, the price, location and all that I think it's a bad value. I would not recommend unless you like full on family resort feel.
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Puerto Rico is a beautiful place in the world I love it and I we like to have a great business then with a woman I love form Pue
Nice food Fine house A good business The water is beautiful And then have a good heart for a visitor I have never seen a beautiful place in the world like Puerto Rico than have a beautiful thing you have never see once in your life and I love to be there again I love Puerto Rico
- AdvisoryPrices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
- AdvisoryThe hotel will be implementing a non-refundable Pet Fee of $20(plustax) per room, per night. This charge is in addition to the non-refundable Pet Cleaning Fee of $150(plustax)per stay.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $55 (Plus Tax)per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryA minimum Self Parking fee of $20 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- AdvisoryA minimum Valet Parking fee of $28 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $55 (Plus Tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryNew Breakfast Buffet Pricing. Add-On Breakfast Price: Buffet Breakfast in Choices Restaurant. 1. Adult (12 years +) - $38.00 (was $34.00) inclusive of tax but excludes gratuity 2. Child (3-11) - $19.00 (was $17.00) inclusive of tax but excludes gratuity 3. Child (2 and under) – Free
- Check in: 4:00 PM
- Check out: 11:00 AM
- Kids stay free policy : Maximum number of children per paid adult: 0Maximum child age: 18
- Pet policy : Pets Allowed: USD 150.00 non-refundable cleaning fee Per Stay; maximum weight per pet is 40.0 pounds