Sonesta Maho Beach Resort, Casino & Spa - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

1824 reviews

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  Happy with my decision!

  I am leaving a review for the resort’s spa. I was very fortunate to be able to squeeze me in for a last minute facial appointment as the spa was quite booked. Flores, my esthetician, did a great job and went above and beyond with a great head and hand massage. My face looks and feels greats. She was in great spirits and that energy was transferable. I enjoyed my session very much and I had some time before to use their sauna. Thank you!

  Feb 01, 2026
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  Great job Staff!!

  Dont listen to the negative reviews.. We just got back .....stayed for 2 weeks..my 2n time....the new property manager is everywhere( bernard) Gypsy ( sunfit) does zumba n yoga...Anna the host very friendly...Sharon n Mirsce( good n bev ) alwsays around...Antony( wait staff) always serves us with s smile n convo...cant to go back next jan! Lots of food options...thx

  Feb 01, 2026
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  Nothing good to say

  An utterly soulless hotel with Inedible food,. I can usually find something positive to write but this review is an exception. We arrived late in the day for a one night stay after a cancelled flight and after a five hour delay at the airport did not think to ask about checkout time so when I asked for a late checkout at noon next morning I was told checkout was eleven am and I was charged for over staying, quoting the assistance front office manager’ I am unable to help’. No sorry…, no unfortunately.. no effort to help a guest. . End of story. Oh and if you do book be sure to ask for checkout time.

  Jan 31, 2026
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  worth it

  3rd time staying here. will be back food and drinks are good staff is friendly and accommodating . water is a bit rough but views are amazing

  Jan 30, 2026
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  Will never return!

  I have stayed on almost every Caribbean island with many different resort lines (Sandals, Rui, Melia, Occidental and Barcelo) and I have never encountered such poor service and food. This resort was so bad that if Sonesta has any other resorts I would not stay there. The ride to the resort from the airport is about 5 minutes. It's so close I could see the end of the runway from my terrace. There is very little plane noise though. Check in was smooth and quick. The rooms are fine and beds are comfortable. The housekeeping staff is great! Our room was cleaned spotlessly everyday and the minibar was restocked. And that is the end of saying pretty much anything good about this resort. The pool was small for the size of the resort and the pool bar was severely understaffed. The bartender did his best but was alone. I only had 1 drink a day at this bar and waited at least 20 to 30 minutes each time. The food in every restaurant was just ok, it filled your tummy is about all I can say. We ate in every restaurant, including the pizza place and the grill by the pool and none of it was very good. We had 7 people in our group (2 very young children, their parents, grandma and 2 aunts) and were told at every restaurant that we could not sit together because the tables only seat 4. We asked if we could put them together and were always told no. This is a family resort and we were a family, but we couldn't eat together at the same table? That is ridiculous! At the buffet you cannot serve yourself. I'm guessing that is to keep germs down. While I get it, this really SLOWS things down and most of the staff acted as if I was bothering them. Not a nice feeling. The woman making omelets was GREAT! She was warm, friendly and inviting. You should have her train the rest of your staff. I was also surprised at how little there was to do; not many daytime activities and really no nighttime ones either. I did do pool aerobics everyday and she was also great! The quality of food needs to be greatly improved and your staff really needs better training in customer service and attitudes.

  Jan 29, 2026