Sunscape Curacao Resort, Spa & Casino - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

9898 reviews

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  Great location, but do better Hyatt!!

  The resort itself seemed rundown and in need of repair and updating, not what I expected out of a Hyatt hotel, it was mor in line with a Motel 6. The only place to get ice was the bar area. The food was mediocre. The room was in need of a good cleaning, however the bedding and towels were clean. A/C had a hard time keeping up, fortunately we were out on the beach most of the day anyhow. The cold water knob on the bathroom sink didn't function. The lounge chairs on the beach were very worn and most of them sagged enough that you were resting on the cross members, not very comfortable at all. The staff were all very friendly, hard working, cheery, and nice. They were doing the best they could with what they had. One notable exception was a concierge who immediately after we hit the beach began upselling experiences, especially the spa, in a rather pushy way. We eventually reserved a time at the spa, not because we wanted it, but just to get rid of her so we could lay on the beach in peace. She did tell us there was a cancellation fee, which turned out to be 50% ($140 USD)!! When we called the spa to cancel she told us as long as we cancel 4 hours or more ahead of time there was no fee. But even she was a little pushy about rescheduling rather than cancelling. So, we rescheduled a few times, but eventually cancelled with the front desk, because the spa was closed at the time. A few hours before our departure time the concierge made sure to track us down and repeatedly admonish us for not showing up to the spa. We told her we cancelled at the desk, but she replied that wasn't how to cancel (like we knew that). She repeated over, and over, and over again about how we should have done this or that, again like we knew, and that we needed to pay a $140 USD cancellation fee. I'm a very patient and gracious person, I'm never rude, but after the 4th or 5th time repeating herself like we were children, I became annoyed enough to be uncharacteristically rude to her to get her to leave us alone, my wife was shocked, in 18 years she'd never seen me get that annoyed. Of course the concierge made sure to catch me on the way to check out, where she said I could pay the *&*^%^ fee, but instead she literally walked me down to the spa to instead, under the guise that it's be quicker. The spa person ran my card, asked if I needed a receipt, which I didn't, and said goodbye. At that point the concierge asked the cashier, "did he sign [the receipt] ", the cashier then printed a vendor copy and had me sign it, I knew right away what she was doing, it's hard to dispute a charge you signed for, I remember thinking she's done this many times before, and it's likely the front desk wouldn't have had me sign for the charge. Back to the good, the views were amazing!! The island had a lot of things to do and see. All of the people on and off resort were very nice. We felt safe the entire time we were there. The entertainment was great! We happened to stay during the Super Bowl, they put up a giant projection screen and had a really nice Super Bowl party. We'd definitely visit Curaçao again, but not at this resort.

  Feb 15, 2026
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  You get what you pay for

  Rooms were clean. Staff were very nice. Rooms need some updating. Payed for ocean deluxe room and was put in a room looking at a restaurant.

  Feb 14, 2026
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  Great trip

  Loved the resort and the diving The staff goes over expectations in their friendly nature and willingness to help visitors. The town is a very nice place to visit too.

  Feb 12, 2026
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  Overall nice relaxing atmosphere.

  Nice smaller resort. Everything is easy to walk to. Restaurants are real close to each other and very clean. Easy walk to the Mambo beach for shopping and the Aquarium is great. Next to Mambo beach.

  Feb 11, 2026
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  Sunscape Curacao does not disappoint!!! Loved it!!

  We just loved Sunscape Curacao! The beach is off the charts beautiful and the star of the show! Crystal clear turquoise water with a long beach and 3 separate coves. You can literally snorkel right from the beach and see a on of fish in knee deep water! The E Team was exceptional! Cassie, Candy Man, Pencil and Crazy G were so welcoming, fun and genuine. The E team created a large variety of activities for both kids and adults. This was the best Sunscape I have ever been to and I plan on returning. Dominga, our house keeper took outstanding care of us and always went above and beyond with a big smile on her face! Jermaine the security guard also went above and beyond and helped me carry my 3 cappuccinos from the cafe even though I am sure that is not part of his job description! All of the staff were friendly, welcoming and kind. As a former manager of an organization, it feels like there is a positive culture among the workers in the resort and I will definitely be back!!

  Feb 11, 2026