These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Personalized check-in and checkout with concierge service
- Preferential status and amenities
- Private Sun Club Lounge
- Upgraded mini-bar service refreshed daily and upgraded bath amenities
- Complimentary computer access in Sun Club Lounge
- Complimentary Wi-Fi inside the Sun Club Lounge
- Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge
- Complimentary newspaper in room daily (English or Spanish)
- Cartoons available in room
- Milk, cookies, and other special treats
- Room service from 7 a.m. to 11 p.m.
- Dedicated beach area for Sun Club guests only
- 24-hour access to food and beverage options including kid-friendly menu options
- In-room mini-bar fully stocked with soft drinks, juice, bottled water & beer
- Buffet and a la carte restaurants without reservations required
- Bars and lounges serving international and domestic brand beverages
- Unlimited Fruit juices, soft drinks and snacks
- Endless daily land and water activities for all ages
- Live music and local entertainment
- Explorer's club for Kids ages 3 to 12 with supervised activity programs daily
- No wristbands required
- All taxes and gratuities
Resort Details
- Coco Café
Enjoy coffees, teas, pastries and snacks served daily, 24 hours.
- Da Mario
This unique restaurant offers delicious Italian cuisine to guests aged 8 years and older.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
- Seaside GrillThe Seaside Grill offers eclectic, international cuisine paired with unforgettable beachside ambiance.
- The Snack MachineA variety of grilled favorites and snack foods served from a fun, colorful food truck.
- Tiki Taco
Every night, the culinary team at Tiki Taco serves up delicious Mexican specialties for guests.
- Various Bars / Lounges- Barracuda (Bar adjacent)
- Manatees (Main pool swim-up bar)
- Rendezvous (Main lobby bar offering cocktails and spirits)
- World CaféAs the name implies, the World Café features a diverse array of culinary highlights from some of the world's most unique destinations.
- All-inclusive meal plan
- Babysitting†
- Ballroom†
- Concierge desk
- Currency exchange†
- Elevators
- Laundry/Valet service†
- Meeting rooms†
- Pool
- Poolside service
- All-inclusive meal plan
- Babysitting†
- Ballroom†
- Concierge desk
- Currency exchange†
- Elevators
- Laundry/Valet service†
- Meeting rooms†
- Pool
- Poolside service
- Solarium
- Wireless internet connection in public areas†
- Please contact the hotel for additional information.
† Fees may apply
- Basketball court
- Children's program, onsite
EXPLORER'S CLUB
At Sunscape Puerto Vallarta Resort & Spa, kids ages 3-12 will have a blast with all the fun-filled activities at the Explorer’s Club for Kids. All Explorer’s Club staff is certified by the Red Cross in CPR for children, designed to entertain the little ones with different programs based on science, nature and exploration.The program offers the following fully-supervised activities daily so mom and dad can have some alone time and peace of mind:
- Programs based on science, nature and exploration
- Arts & crafts
- Playground
- Movie nights
- Sand castle competitions
- Gaming consoles (available upon request and based on availability)
- Weekly campout adventure in the tents at the club or on the beach (with the parents’ approval)Parents can rest assured while their children participate in fun-filled activities because all Explorer’s Club staff members are certified by the Red Cross in child CPR.
- Fitness center on-siteOur fully equipped, air-conditioned fitness center will provide a full range of cardio conditioning activities and exercise equipment.
- Miniature golf †
- Pool
One main pool with a swim-up bar, and the brand new water park and beach wait service.
- Spa †Guests can enjoy a variety of massage treatments at the beautiful gazebo on the beach.
- Teen programs
CORE ZONE TEENS CLUB
The Core Zone features games, sports, activities and entertainment geared to teenagers ages 13-17 including:- Tournaments held at various times during the day
- Giant Jenga and Connect Four
- Board games
- Darts
- Ping Pong
- Pool table
- Air hockey
- Xbox One
- PS4
- PSVR Headset
- Flat screen TV for movies and musicThe resort’s Entertainment Team is there to ensure safety and responsibility while the teens take part in all the activities that are offered.
- Tennis court2 tennis courts on-site.
- Volleyball
- Fishing †
- Golf †
- Motorized Water Sports †
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
7662 reviews
-
Jan 06, 2026Great experience for a family Christmas holiday
For the cost, Sunscape meet my expectations for a great vacation over Christmas and New Years for a large family holiday of 13 people.
-
Jan 05, 2026Staff and guests save the experience!
Sunscape is located in a very convenient area! Highlights included the entertainment team of Christian and Joselyn. Pool server Miguel was fantastic and engaging. Hotel is out of date and updates to be done to hotel room doors, air conditioning and elevators, and food quality. Air was out in restaurant and we couldn’t get our room below 76 degrees. Sliding glass door would shut tight so we couldn’t lock it or keep the heat out. There was mold around the sink grout. The greatest highlight of the trip was meeting awesome travelers and getting to know some of the staff and spending time as a family! The beach is awesome!! Pool was very big and fun! New Years Eve party was amazing- we sat in Miguel’s area and had GREAT service! Entertainment team did an awesome job!!!
-
Jan 05, 2026Hotel was average but trip was really good
We had a good vacation. Weather was great. The beach and pool areas were great. The people working the bars and restaurants were really good. Overall the service/people were really good. The food was just average. The hotel and rooms are very outdated. Rooms need updating. We stayed for the New Year's Eve celebration and it was the best part of the trip. The entertainment, the atmosphere, the decoration was top notch. They really stepped it up for the dinner buffet. The food for NYE celebration was great. It was a nice surprised based on how the food had been average all week prior to the celebration. The fireworks along the bay at midnight was best I've ever seen.
-
Jan 05, 2026Repulsively dirty and not as advertised
Repulsive is the best word I have to describe this "resort". Pool tile had green scum and black mildew around the perimeter. Buffet was downright disgusting (dirty, smelly and bad and repetitive food). The waterslides look NOTHING like the photo online - they're very old, dirty and falling apart. Staff feigned compassion and promised action, but nothing got cleaned as promised. Save your money or go somewhere else. Every other Canadian I spoke to while I was there was either disappointed or had active complaints in with WestJet for compensation. You're not getting what you think you're buying. Beds were not bad and our room was quiet.
-
Jan 05, 2026Do not recommend
Hyatt should shut this place down and remodel it or sell it off. After my stay here, I'm now unable to trust Hyatt properties. Overall - You have to wear an uncomfortable plastic wrist band the entire time. Many resorts now have elastic wrist bands that can be removed. They need to do that. - We had to fight to get them to honor the 2pm late check out for Discoverist. Even when they agreed, we got an ugly call on our check out day saying we had to leave at 12. - The elevators do not work well. One of three is permanently out of order. At least one of the other two was broken 70% of the time and both were broken several times. The elevator buttons are not connected so people going down push both buttons. So, you end up stopping on every floor on the way down. Be prepared to walk up and down to your room. Recommend a low floor. Room - With the A/C on full blast, our room didn't get below 78 Deg F the entire time we were there. - It smelled like mold. - It was dirty. We wiped everything down with wipes and they were black after. - Security lock broken. - We stepped on broken glass. - Fixtures were breaking and coming out of the ceiling/wall. - Couch was stained and gross Food - Overall, the food is not good. The buffet is horrible. The taco place is approximately 95 deg F inside. The Italian and grill (near the buffet) aren't too bad. But there are no reservations and you need to wait for a spot. You also have to be "dressed up" and sit through a sit down meal if you want to go there. - They don't understand gluten free (sin gluten). They said food at the buffet was marked but only one thing was -- dried out GF bread. Even plain veggies weren't marked. Unsure if they were GF. - The buffet didn't have enough serving utensils. People were grabbing things with their hands. - Restaurant hours are weird. The buffet didn't open for lunch until 130. The only earlier lunch option is a gross food truck with a line and one food option. - Drinks are made with sugary, fake colored sludge. The blenders leave giant chunks of ice. - There is generally a line to get anything. Beach/Pool - Every chair was "reserved" with a towel by 8am - The pool was green one day. Cloudy other days. Felt slimy in general. No hot tub, kid pool, play features (other than the younger kids splash pad area). - They blasted music from the center of the pool. At night there was loud techno. This is not spring break. - We checked in around 4. There were no clean towels. I asked several employees and they kept pointing me to someone else. After about 45 minutes, they finally brought out clean towels. - the towels were old, ripped, faded, etc. - Chairs are old, stained, bird poop, ripped, etc. - impossible to relax at the beach. People blasting music on personal speakers and chain smoking. Some vendor bothering you every 5 minutes to buy a bracelet or book a tour. They did nothing to keep the vendors out like other hotels do. - not really any pool our beach equipment available. You were allowed to take out a kayak at a set time once per day with one of the staff "leading" a tour. No paddle boards or anything else. Other - Spa looked very depressing. We got an "offer" to book a massage at a "discounted" rate before we arrived. It was actually cheaper to book onsite. - They shops were run down, dirty, etc. Fortunately, we upgraded to get the sun club with points. This gave you access to some beach chairs (that were a little more available after 8am), room service, and a separate bar with decent alcohol and some snacks. We generally stayed away from the property by booking offsite tours our going to the romantic zone. It was worth paying extra to eat and do other activities off the property. Not exactly what you want from an all inclusive resort.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check in: 3:00 PM
- Check out: 12:00 AM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.