These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- One bottle of wine/sparkling wine, rum or tequila (per room/per stay).
- 25% Discount on Spa Services (one per person/per stay)** (Max of 2 per room.).
- One in-room family breakfast or sparkling wine breakfast (per room/per stay).
- One bottle of wine/sparkling wine, rum or tequila (per room/per stay).
- 25% Discount on Spa Services (one per person/per stay)** (Max of 2 per room.).
- One in-room family breakfast or sparkling wine breakfast (per room/per stay).
- One family/couple photo per booking.
- 25% off Romantic Dinner. Discounts are only applicable towards select romantic dinner menus/packages.
- Personalized check-in and checkout with concierge service
- Preferential status and amenities
- Private Sun Club Lounge
- Upgraded mini-bar service refreshed daily and upgraded bath amenities
- Complimentary computer access in Sun Club Lounge
- Complimentary Wi-Fi inside the Sun Club Lounge
- Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge
- Complimentary newspaper in room daily (English or Spanish)
- Cartoons available in room
- Milk, cookies, and other special treats
- Room service from 7 a.m. to 11 p.m.
- Dedicated beach area for Sun Club guests only
Guests will receive $200 in Resort Coupons per room, per stay.
Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.
Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.
Redemption information will be provided by the hotel at check-in.
Important Notice: This entire offer is based on availability and can be modified or closed out at any time.
- 24-hour access to food and beverage options including kid-friendly menu options
- In-room mini-bar fully stocked with soft drinks, juice, bottled water & beer
- Buffet and a la carte restaurants without reservations required
- Bars and lounges serving international and domestic brand beverages
- Unlimited Fruit juices, soft drinks and snacks
- Endless daily land and water activities for all ages
- Live music and local entertainment
- Explorer's club for Kids ages 3 to 12 with supervised activity programs daily
- No wristbands required
- All taxes and gratuities
Resort Details
- Coco Café
Enjoy coffees, teas, pastries and snacks served daily, 24 hours.
- Da Mario
This unique restaurant offers delicious Italian cuisine to guests aged 8 years and older.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
- Seaside GrillThe Seaside Grill offers eclectic, international cuisine paired with unforgettable beachside ambiance.
- The Snack MachineA variety of grilled favorites and snack foods served from a fun, colorful food truck.
- Tiki Taco
Every night, the culinary team at Tiki Taco serves up delicious Mexican specialties for guests.
- Various Bars / Lounges- Barracuda (Bar adjacent)
- Manatees (Main pool swim-up bar)
- Rendezvous (Main lobby bar offering cocktails and spirits)
- World CaféAs the name implies, the World Café features a diverse array of culinary highlights from some of the world's most unique destinations.
- All-inclusive meal plan
- Babysitting†
- Ballroom†
- Concierge desk
- Currency exchange†
- Elevators
- Laundry/Valet service†
- Meeting rooms†
- Pool
- Poolside service
- All-inclusive meal plan
- Babysitting†
- Ballroom†
- Concierge desk
- Currency exchange†
- Elevators
- Laundry/Valet service†
- Meeting rooms†
- Pool
- Poolside service
- Solarium
- Wireless internet connection in public areas†
- Please contact the hotel for additional information.
† Fees may apply
- Basketball court
- Children's program, onsite
EXPLORER'S CLUB
At Sunscape Puerto Vallarta Resort & Spa, kids ages 3-12 will have a blast with all the fun-filled activities at the Explorer’s Club for Kids. All Explorer’s Club staff is certified by the Red Cross in CPR for children, designed to entertain the little ones with different programs based on science, nature and exploration.The program offers the following fully-supervised activities daily so mom and dad can have some alone time and peace of mind:
- Programs based on science, nature and exploration
- Arts & crafts
- Playground
- Movie nights
- Sand castle competitions
- Gaming consoles (available upon request and based on availability)
- Weekly campout adventure in the tents at the club or on the beach (with the parents’ approval)Parents can rest assured while their children participate in fun-filled activities because all Explorer’s Club staff members are certified by the Red Cross in child CPR.
- Fitness center on-siteOur fully equipped, air-conditioned fitness center will provide a full range of cardio conditioning activities and exercise equipment.
- Miniature golf †
- Pool
One main pool with a swim-up bar, and the brand new water park and beach wait service.
- Spa †Guests can enjoy a variety of massage treatments at the beautiful gazebo on the beach.
- Teen programs
CORE ZONE TEENS CLUB
The Core Zone features games, sports, activities and entertainment geared to teenagers ages 13-17 including:- Tournaments held at various times during the day
- Giant Jenga and Connect Four
- Board games
- Darts
- Ping Pong
- Pool table
- Air hockey
- Xbox One
- PS4
- PSVR Headset
- Flat screen TV for movies and musicThe resort’s Entertainment Team is there to ensure safety and responsibility while the teens take part in all the activities that are offered.
- Tennis court2 tennis courts on-site.
- Volleyball
- Fishing †
- Golf †
- Motorized Water Sports †
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
7266 reviews
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Jun 27, 2025Previous members
Will NOT go back. I was a previous member of the resort. This was my second time there. It changed a lot. First, check in is bad. Takes for ever. Second, Elevators are HORRIBLE. They do not work. Be ready to take the stairs. Main restaurant does not work. Big lines at peak hrs at the other 2 restaurants. Lobby leaks water. There’s bunch of towels on the floor. No AC at the tikki taco restaurant, and it gets very hot inside. Checkout is another issue. Make sure you take your card key with you to check out, OR they’ll try to charge you $10 dollars/card. At night people blasting music inside their rooms. This is just a summary. Resort is poorly managed. House keeping staff, bar and restaurant are very nice. Management is horrible. Place is declining rapidly. Next time, I’ll take my family to another resort. I don’t mind spending more to have a great time.
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Jun 24, 2025Family oriented resort
A great place for families, there were events that were catered more for kids. Our rooms had a few things that needed fixing, it seems some of the rooms haven’t been detailed in a while. Service was pretty good, all of the staff were nice and helpful. The food wasn’t great but was decent considering they were buffets. Overall it’s a good place to go if you want an mid-range resort with lots of activities for kids.
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Jun 17, 2025Would not come back
The bathroom in our room was not very clean, we saw mold and weird stains, and the resort services seemed a little chaotic. The food wasn't our favorite, and a lot of the amenities were shut down while we were there.
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Jun 17, 2025Good week. We will return in the future.
We enjoyed our stay at the Sunscape Resort. I gave it four stars out of five for the following reasons. The coffee shop in the morning served specially drinks to keep everyone happy. They also had muffins and assorted breads in the morning. In the afternoon they had small chicken and ham sandwiches. The buffet was solid. The breakfast buffet was highlighted by the home made taco bar and the omelette bar. Plenty of choices for everyone. We did not experience the lunch buffet. The dinner buffet was good and had different items highlighted each night. The best was the fajita barbecue. The Seaside Grill was more upscale and extremely good. We did not try the Italian restaurant, maybe next time. We were in room 441, in the main tower. The unit had apparently undergone a renovation in 2015. The beds were new. Hyatt appears to have painted the unit recently. There were two sizable negatives with the room. The front door and door frame to the room were badly beaten up. My guess is the door is the original from 1980. The L shaped couch in the sitting area should have been replaced 2-3 years ago. This is a very kid friendly resort. We gave the waiters extra tips, about 10% of what the bill would have been. This meant the service went from very good to exceptional.
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Jun 16, 2025Value Friendly and Top Tier service
This was a very nice family vacation at an all inclusive resort. It was very budget friendly and delivered in terms of value and service. The staff were all very accommodating and quite frankly were way better than I expected... the staff really make it worth it more than anything else there. The hotel is an older one and it is apparent, as well as the entertainment was more like a cruise ship level... bu... again I knew this was not a top tier place and they exceeded my expectations. I liked the LED show and the Magic show was very good :) We got very lucky with the weather for June... I will also say that I have a high level of standard for food options... That being said I knew that I was going to be having a lot of buffet style meals and they were decent enough. If you are seeking high end dining or flavorful food it is better to leave the hotel and seek more local places there are plenty of options. Drinks were good and they took care of you. room was decent although late night events could be heard in my room, which I did not mind but a light sleeper would.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check in: 3:00 PM
- Check out: 12:00 AM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.