Temptation Cancun Resort - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

7950 reviews

• 

  Not lucky his time

  We arrived 3 September staying 10 days. Our Trip no: 14 We were 11 couples We love temptation As always the place is clean the reception is good the restaurant staff are friendly and the service is very good This time we were not lucky with the butler he was not in the mood to work He was laughing at us. every time we asked him about Restaurant reservations or spa Reservations His answer was. ah it’s reserved. I'll see what I can do. He was write on the small book and then he disappear. Place wasn’t full We had to make a reservation with the reception staff. All respect to them and thanks for helping us I don't want to mention the butler's name now And finally hope they will found solution for the dj The music is very bad 😒 at night and. Since years many guests complaints about the music but the play maker monger don’t listen to them. That’s the only issue we have long time hop will meet the owner son to explain to him

  Oct 02, 2025
• 

  Love love love

  My husband and I have been Temptation regulars since they were Blue Bay Getaway. We visited with our friends last month in August. This place is AMAZING because of the hard working staff. We tip our housekeeper $5 or $10 per day and we tip the bartenders $1-$2 every few drinks. We also leave $5 at the restaurant for lunch and $10 for dinner. Yes, I know they say tips are included with your price, but a few extra dollars for people who work so hard never hurt. Everyone is polite, kind and genuinely want you to have the best vacation ever!! I love it. I would suggest though, diversify the music at Bash like you guys do during the day at the pool. The variety music you guys play during the pool parties is WAYYYYY better than the sucky techno music you play ALL night at Bash. Please get rid of the techno music at Bash and play the wide range of music you play at the daytime pool parties. Also, a special shoutout to my dear friend Noel. He is the lead chef/kitchen manager. My husband and I met him years ago when they were serving torta sandwiches at the pool. It was the best thinly sliced steak sandwich I've ever had. Seasoned to perfection and they used actual ribeye steaks. That was before COVID. We've requested these torta sandwiches from him every time we visit Temptation which is usually once or twice per year and every time, he specially makes them for me and my husband and is so happy to do so. This is why we love Temptation. Below are the people who made our trip last month extra special. I cannot wait to see you all again when my husband and I (and our friends) visit Temptation for my birthday in February. Estefanía cleaning lobby Oscar amores dinner buffet waiter Gustavo buffet breakfast Christian waiter premier lunch playa Kevin amores buffet Nápoles jefe buffet Noel jefe food Jose con el jefe Noel Eduardo rain buffet con el jefe Noel Jesus Sutra Carlos Sutra Sinue She Ismael Sutra Lorenzo Sutra Eduardo Zilanzio Zuleyka hoste sutra Sergio premier check in office Hugo sea flirt Pedro sea flirt

  Sep 30, 2025
• 

  Best food and staff in all of Cancun!

  The staff and food were absolutely wonderful. Special praise to Azul, our butler, Francisco our main dining room waiter, Sam recreation team and Jose bartender. These people made our visit the best. Fun in the sun and greatest food in Cacun. Incredible experience.

  Sep 28, 2025
• 

  LOVE THE BUTLERS, Everyone else blah

  My best friend and I have been going to temptation almost every year for the past 5 years. This time we finally were provided we two exceptional butlers, Ivan and Shadia. I don’t even know where to start… they were attentive, professional and kept us well informed of the day to day activities. They both made sure all of our dinner reservations were reserved and assisted any time when we were pool side. All the other butlers need to take a course from Shadia and Ivan to learn more about the premier experience and how to provide excellent customer service. I would recommend all current and new butlers be trained and retrained by Ivan and Shadia. I have no complaints against Ivan and Shadia and we were so thankful to have them as our butlers. First bad encounter. On the other hand I did encounter some racism and unprofessional treatment from some of the staff that worked there which never happened before. I totally understand that you can be tired and that your job can be stressful but at the same breath you can’t say “it’s my pleasure” and behave the way that you do. On September 14, by the pool, by the stand where they are serving fries, burgers, sushi and pizza, I went there to get fries and the lady advised that it was not done yet. I said no problem and said I would be back and proceeded to the bathroom. When I arrived back, I made eye contact with the lady that was behind the counter to let her know I was back. The lady never acknowledged me and continue to serve and communicated with the Spanish speaking customers. Despite that I advised the lady that I was back and asked for my fries and she ignored me again and continued to serve and communicate with the Spanish speaking customers. This was reported to my butler, Shadia, who escalated this matter to a manager. The manager advised that he has received complaints regarding the same individual and advised us that it would be assessed and brought us fresh French fries. At that point I didn’t felt it was a race manner until the behavior confirmed with other staff members as well. Second bad encounter. My best friend and I were on the 7th flower at the tower. When we found a table it was dirty and I saw that the lady who was there was busy so I asked the bartender for a rag to wipe off the table. He said no and said that the lady would be around to wipe off the table and the chair as they were both dirty. The lady then came around and we asked her to wipe off the table and she said she would be back. We then see her go into the kitchen bring out food for someone else, then assisted other customers who just arrived. We called her again and she had an Attitide and said we needed to be patient. Again, second incident where they are being more attentive and communicating with the Spanish customers over other races. Third encounter happened on our last night. We had dinner reservations at flame for 8 pm on 9/15. We forgot our premier card to get a lobster and steak dinner and PAMELA told us that we had to go and get it, which is understandable, however we advised Pamela that our room was on 6th floor and it just rained very badly so the elevator was not working and we could provide it later. She basically said in other words that there was nothing she can do about that and if we would like that type of dinner we would have to take the stairs all the way to the 6th floor. Pamela had a nasty attitude and was very unprofessional. We seeked assistance from our Butler Ivan who was kind enough to retrieve the voucher but also advised us that one of the elevators were working. THANK GOD FOR IVAN AND SHADIA. The best butlers temptation ever hired!! Also I don’t think it’s a good idea to have the butlers that have to walk inside and outside all day to wear high heel shoes, this poses a safety risk. They look good wearing heels but at what cost if they slip by the pool area checking on guest. Didier was also an excellent water and the hookah ladies were very professional but need to walk around more because we allays had to ask someone to find them. Lili by the pool area was very nice and Daniel by the pool area was always there If I had any questions.

  Sep 22, 2025
• 

  Def not worth the price, wouldn't try again

  A little background…my gf and I decided in the beginning of the year to make a trip to Cancun. We originally decided on another higher end hotel in the zone. We heard about TTR and specifically the Boobs Cruise, and after reading up etc we decided to split up the vacation, staying a couple nights at TTR and finishing up at our other resort. So a quick hop on the web and I ended up on temptations-Cancun.com which I assumed after chatting with them online that they were the actual hotel. At no point did these grifters say they were not the hotel, and quasi represented that they were the real deal. We tried to confirm the reservations, and once we called the hotel they had no reservations with the “confirmation” number the website emailed me, nor by looking up my name. I tried to cancel and just book directly with the hotel like I had thought I did the first time. No dice, because they are not the real TTR (they are a reseller) it was a $500 fee to cancel. After some back and forth with them and the hotel, I was able to confirm from TTR that they are allowed to resell and set their own rates/fees. The hotel check-in- Finally the trip was here and after we landed we took a USA Transfer to TTR. Once there we were ushered into the Premier Check-in, since we had a referral (more on that later). We got seated and was informed that since we were part of the referral, we were getting access to all the premiere level add-ons. The room- How to describe this….small, cheap and overall not good especially based on price. They def use some selective camera angles in the room. It was run down, there was sand all over the floor in the bathroom, and the windows and patio were filthy. The TV would randomly turn on at night and we had a lovely view of a wall and some AC units. Come to find out later on we were supposed to get an ocean view room but they declined to give us that since we didn’t sign up for the membership. The Sexy Pool- This is what every review mentioned, this was supposed to be the high light of the resort. My GF slipped into her thong swimsuit, and we headed down to the pool. Since we had premier we got to go into the private lounge area, which seemed silly since there were tons of open chairs right next to pool edge for any level to use. The premier bar was limited on drinks so we ended up using the main bar and the swim up bar. The drinks were weak at best, so you def need to get one after another. I’m not a shot guy so we stuck to the mixed drinks. I also completely get that this a AI place so the drinks are not gonna be long pours. Def not a deal breaker. The Resturants- We ate at the Italian restaurant the first night. The food was decent, not mind blowing but def had some good flavor. However when we sat down the waiter asked if we wanted any drinks, any sodas, or if we wanted wine. My GF order some rose wine and we ate and left. Come to find out later that they charged us $90US for that wine, and at no point did they mention there were up charges for anything. It’s not even about the price, it’s about us not knowing the “Rules” of the upcharge. The Referral Meeting- What a sh!t show, we were told it would be 90 mins tops, and that they would look into the wine since we were prospective memebers (spoiler alert! they didn’t fix it because we didn’t sign). Anyways on to the meeting. We were assigned a very nice man who took us down to breakfast to get the paperwork started. He kept asking if we wanted mimosas, we declined but I knew the way this was going. We talked a bit and he filled out paperwork, and took us on a tour. We checked out the top floor suite, with a massive balcony, a stripper pole, and multi rooms which all looked very nice. Another group of men were getting the tour but they were doing shots, and their host was on the pole. So it’s safe to assume they probably signed up (saw their host coming out of their hotel room a few hours later) 😉 We were brought into another room where all the sales managers were. It felt like we were buying a used car, they all perked up when we walked in. They sat us down and brought over the numbers lady. She pulled out a note pad and started drawing lines and number and honestly it kept feeling like we’re buying a used car. After awhile I told them to stop and just break the days down into a single person day cost, because they want to think you get a week in Maui for $495, but it’s that plus they day prepaid days from you, so depending on the size of the room it might be 7-21 nights plus $495. We declined and they brought in the final boss, who tried to tell me I wasting their time and said if was serious I would buy a weeks worth and come back and talk to him. We declined again and they just got up and walked away angry. Cabana Rental- We decided to check out the cabana rentals. We settled on a bottle, and they said they would text us when it was ready. We got the text, we let them know we were on our way, and they said they would have it ready for us. When we got there the cabana wasn’t ready, we asked about it and no one seemed to know what we were talking about. After about 30 mins we just sat down on the one we thought was the right one, and after about 15 mins later our cabana assistant showed up. He said no worries he would take care of us all day. He was so slow we had to go get our own drinks/waters. Not the service you would expect for $325. He came back maybe 3 times to check on us and seemed more interested in talking to women in the pool than check on us. The Party Makers- They seemed like they were a mixture of bored and just going through the motions. They would do some games which were kinda fun to watch, but the vibe is def “high school spring break” they love saying words for shock value. I heard the saying “see you later m@sterbator” at least 6 times. The crowd seemed on a smaller side so maybe it’s better when they have more people getting involved. "She" Restaurant- This was the silliest “adult” show I’ve ever seen. To start they only have limited reservations unless you want to pay for the upgraded show experience. So we were put in the back, and then the show started. It’s 2 men and 2 women dancing, and attempting to be seductive. The bad part was could seem them counting steps, because the entire show is choreographed, so they were literally counting steps with their mouths and taking to each other about where to put hands, feet etc. We spoke with another couple and the first thing they mentioned after the show was why the heck were they mouthing the steps the entire show. The Bash Nightclub- This was odd to say the least. It was a mixture of about 50/50 people dressed for theme night and just normal clothing. The DJ was terrible! He would have a bunch of people dancing and then just randomly switch songs and the crowd would kinda stand there and then get off the stage. We heard multiple people complaining about the same thing. It’s like he wasn’t even watching the crowds at all and just doing whatever he wanted. Conclusion- This hotel def tried to gear towards adults, but does it with a weird high school energy of a kid who just saw his first boobs. There is a swing vibe but not in your face, for the most part it seemed like everyone is respectful of others. We only witnessed 2 times were someone was out of line, but nothing came of it. There is a def a money grab vibe, whether it’s constant hitting up guests to buy massages, or photo shoots, but when you are just wanting to sit by the pool and relax having to tell them for the 10th time you don’t want anything, it got old. Would we go back? Probably not, the other resort we finished our trip with was sooo much nicer, in terms of room size, cost, food, etc. The only thing TTR had was a topless pool, but it’s not missed at all.

  Sep 19, 2025