Resort Details
- CasitasPoolside terrace and casitas set up on the beach. Grilled meat and seafood selection.
- Culinary CenterHands-on cooking classes, $115.00USD each one. Wine and tequila tasting 6:30 PM Fri. & Sat. - $65.00USD each one.
- El Cafe MexicanoThe menu features Mexican and American favorites with two theme nights; Friday - lobster buffet and seafood, Tuesday - Mexican fiesta. Live music.
- FantinoFrantino offers Mediterianean fine dining cuisine in a classical European ambiance with live piano music.
- Sushi & Seafood BarAt the lobby bar & Sushi, light seafood meals. Live music with singer.
- The Caribe Bar & GrillPoolside - Tropical cocktails 9:00 AM - 7:00 PM, and light fare 11:00 AM - 5:30 PM.
- The Club Grill10 years of award wining cuisines, jazz band and dance, AAA 5 Diamond Award.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Accessible parking†
- BBQ/Picnic area
- Beauty shop/salon†
- Boarding pass print-out available
- Bookstore,Offsite†
- Buffet breakfast†
- Business center†
- 24-hour front desk
- 24-hour room service
- Does hotel have accessible parking?
Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Accessible parking†
- BBQ/Picnic area
- Beauty shop/salon†
- Boarding pass print-out available
- Bookstore, Offsite†
- Buffet breakfast†
- Business center†
- Business services†
- Car rental desk†
- Check cashing policy
- Child programs†
- Cocktail lounge, Offsite
- Cocktail lounge with entertainment†
- Cocktail lounge with light fare†
- Complimentary in-room coffee or tea
- Complimentary newspaper delivered to room
- Complimentary newspaper in lobby
- Complimentary shoeshine
- Concierge desk
- Concierge floor
- Continental breakfast†
- Currency exchange†
- Direct dial telephone
- Dry cleaning†
- Efolio available to company
- Elevators
- Executive floor
- Exercise gym
- Express check-out
- Florist
- Food and beverage outlets†
- Front desk
- Full american breakfast†
- Gift/News stand†
- Hair dryer
- Hairdresser/barber†
- Health club
- High speed internet access†
- High speed wireless†
- Ice machine
- Interior corridors
- Ironing board
- Jogging track
- Laundry/Valet service†
- Limousine service
- Lounges/bars†
- Meeting rooms†
- Non-smoking rooms available
- Onsite laundry†
- On-Site parking†
- Outdoor pool
- Parking†
- Pool
- Public area air conditioned
- Restaurant†
- Room service†
- Room service - full menu†
- Safe deposit box
- Sauna
- Room access through interior corridor
- Shoe shine stand†
- Spa†
- Steam bath
- Tennis court
- Translation services†
- Travel agency†
- Turndown service
- Valet cleaning†
- Valet same day dry cleaning†
- Video checkout
- Video games†
- Video review billing
- Wakeup service
- Whirlpool†
- Wireless internet connection in public areas†
- Business Center†
- Copier
- Ethernet Connectivity
- Fax Machine
- Full Business Center
- Meeting Facilities
- Network/Internet Printing Available
- On-Site Business Center†
- Printer
- Telephone
- Voicemail
- Please contact the hotel for additional information.
† Fees may apply
- Beach †
- Children's program, onsite †
- Fitness center on-site †
- Gym †
- Health club
- Jogging trail †
- Outdoor pool †
- Pool †
- Sauna †
- Spa †
- Tennis court †
- Whirlpool †
- Bowling alley †
- Fly fishing †
- Hiking trail †
- Horseback riding †
- Jet-ski †
- Kayaking †
- Mountain biking trail †
- Sailing †
- Scuba diving †
- Snorkeling †
- Surfing †
- Water-skiing †
- Cancun
- Cancun
- N/A
- Chichen Itza (Mayan Ruins)
- Tulum (Mayan Site)
- Xcaret, Archeological and Water Park
- Chichen Itza (Mayan Ruins)
- Cozumel
- Isla Mujeres
- Tulum (Mayan Site)
- Xcaret - Natural Aquarium/Underground River
- Ki Huic Public Market
- Plaza La Isla
- Market 28 - Public Market
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
4354 reviews
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Sep 12, 2025Lost some of its magic as of September 2025
My first trip to this hotel in 2023 was absolutely amazing but as of September 2025, it’s lost some of its magic (in my opinion). In 2023, I visited alongside my sister and her family, and we had a very enjoyable time. While planning my mother-daughter trip this year, I was excited to show my mom this place I had gushed about! Unfortunately, it fell short of my expectations. Pros: - We were welcomed nicely and got a complimentary room upgrade. - Most of the staff were still as lovely as I remembered. - They helped us find an item that was left behind. - The beach has less seaweed than some other resorts. Cons: - The welcome dessert I received in 2023 no longer existed. It wasn’t a need but was a pretty nice touch that didn’t exist this time. - The room smelled musty when we checked in. It got better with the AC on. - Also, you’re now entitled to only two complimentary bottles of water a day. That was new but we assumed it could be recession-related. - Our reservation included breakfast and on the last morning, a wait staff acted like we weren’t eligible to eat there. He claimed we had checked out the day before (with a weird attitude) until he confirmed we hadn’t. It’s a little sad to see what it’s become. We were pretty excited to leave and that isn’t what a great time should feel like. Fortunately, we got to continue our trip at another resort where we felt really pampered! Unfortunately, our relatives who were meant to visit Kempinski will no longer be doing so because vacations should feel dreamy.
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Sep 03, 2025Only staying here from now on!
I loved it here! The hotel was so clean and all the staff were exceptionally helpful and kind. The spa was the best massage I’ve had in so long (thank you Yeni, Ariana, Kimberly). I can’t wait to visit again!
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Aug 31, 2025
More than a holiday!
It was so much more than just a holiday! My family and I had a wonderful stay at the Kempinski Cancun, and I want to thank the whole team for making it so memorable. From the beginning, Leonardo helped us with booking and all our requests before we even arrived, and he did so with so much care. Daniel Aguirre and his team also made the room swap really straightforward for us, which took away any stress. The front desk team were always kind and attentive, which made us feel at home right away. A very special thank you to Margarita and the Corral de Protección Cancun team, who gave me the chance to take part in the baby turtle release at 5 a.m. That experience is something I’ll never forget. Another highlight was when the Ladies in Red surprised my daughter with a cake to celebrate her GCSE results. It was such a thoughtful gesture that really touched us. Breakfast each morning was a joy, not only because of the food but also thanks to Carlos, Veronica, and others who shared their stories of Mexico with us. At the Beach Club, Edgar and Manuel looked after us so well, and the housekeeping team kept everything spotless. At the spa, Ana and Teresa created such a calm and relaxing atmosphere. And of course, the chefs, every meal was delicious, with the fish of the day at Casitas and the Sunday Mexican breakfast being real highlights. The housekeeping was impeccable, with a sweet touch every night before we settled for our night's rest. We met so many wonderful people during our stay, and every member of staff made us feel welcome and cared for. We left with happy memories and a feeling of warmth, and we’re already looking forward to returning.
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Aug 18, 2025
Exceeded all of our expectations! This will now be our "place" we return to year after year!
Just returned from our 3rd trip to this property (first 2 times were as the Ritz) so we were interested to see how the property was since becoming a Kempinski. Let me tell you, it is just as grand as before! Everything felt just as it was as the Ritz, if not BETTER! The staff and service were top notch. Best service we have ever received. Everyone was so kind, helpful, friendly, and really went above and beyond. All of the staff we interacted with have been there for years and many we remembered. I wanted to give a special thanks to Alberto at El Cafe for breakfast every morning who prepared a local dish from different regions to my husband each morning. I also want to give huge praise to Jorge and Claudio at Fantino for going above and beyond to secure souffle after learning I was sad the Club Grill was closed for refurb. They worked with the pastry team to get the ingredients and had a souffle ready for me the next time- what service! Blanca at the D Lounge who always has a warm smile and friendly service. Hilda in the shops who helped us pick out swimsuits for our kids and our room attendant Juliana was superb. Last but not least, Wilbur (Willy) in the club lounge was great! Not only did we appreciate the service with the mentioned people above, we also enjoyed our conversations. There are so many more, I am sorry I did not get everyone's names. The pool and beach attendants were also fantastic. If you are worried about the seaweed- the hotel hires a crew to maintain the beach and they work hard keeping the sand seaweed free. We did have a couple days with heavy seaweed IN the water, but it would some days clear out over night. So if you have a bad seaweed day, give it a day or 2 and it clears up! All in all, our expectations were surpassed and we already plan to return in the spring! Thank you to everyone at Kempinski Cancun and we will see you next year!
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Aug 10, 2025
9 Nights in Paradise!
My wife and I spent 9 nights at Hotel Kempinski Cancun, and every single day felt like a dream. The service was nothing short of amazing — every staff member we met was warm, professional, and genuinely cared about making our stay perfect. From check-in to check-out, everything was seamless, thoughtful, and first-class. We’ve stayed in many luxury hotels, but this one truly stands out. Can’t wait to return! I feel bad naming just a few of the members of the team but I have to thank Andres, who kept our room impecable, Jose and Briseida who served us breakfast and gave us tips about how to best enjoy our visit, Moises who took care of us for diner time and enlighten our time with insightful conversations, Mariana who greeted us for diner with a smile and kindness and finally the valet who always greeted us with a smile and gave us advice when we went out.
- AdvisoryPrices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
- AdvisoryThe Municipality of Benito Juarez will be charging an Eco Tax of 24.18 Mexico Pesos (approx. $1.26 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryA minimum mandatory hotel-imposed resort fee of $43.10 (plus tax) per room, per night, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Kids stay free policy : Maximum number of children per paid adult: 0Maximum child age: 13