The Ritz-Carlton Cancun

Customer ratings & reviews

TripAdvisor Traveler Rating

4348 reviews

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  Third time visiting Kempinski Cancun and its still amazing.

  This is the third time I travel to Kempinski Cancun with my family. The three times its been amazing. 1. The beach is great- although watch out on the sargassum season affecting most Cancun and surrounding regions. 2. The service is fantastic! 3. The food and beverages are top notch- globally. Really high quality and delicious. I have been on business to different parts of the world and I can sincerely say that the taste, quality and service level of the two restaurants (Fantino and Grill restaurants) are truly top notch. Easily equivalent to one or two star michelin restaurants in New York. They are not cheap for sure, but they are an experience you need to try. I really recommend them. Also: the breakfast buffet is also amazing! Definitely a highlight. Extra Tip: Try to Kukulcan Margarita, specially the one from the bar after 5:00 pm and the Lychee martini at the Grill Restaurant. And try the Coconut or Chocolate Souffles for dessert. You will be surprised. My daughters became addicted to these souffles. 4. Elegant and stylish location. 5. Good location, 18 mins walking distance to La Isla mall if you need to have a break from the sand or swimming pool. 6. Good gym and spa facilities. The gym is a must after all the food and drinks!! 7. Clean facilities The worst part of my hotel experiences at Kempinski Cancun so far: the day my family and me have to depart to return home! But hopefully we will be able to keep coming back to this amazing place.

  Jul 27, 2025
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  The most amazing experience!

  This 5 star hotel deserve 6 stars. The room was spacious with stunning view. The staff treated us like royal from the moment we arrived and attended every need we had. Antonio the guest concierge booked us to the best restaurants in Cancun and checked on us daily for activities recommendation. Each employees was the nicest we ever encountered at hotel. The location is perfect, 5 minutes to every corner in Cancun. Would definitely come back!!

  Jul 14, 2025
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  Best week ever

  Everything here is unbelievably fantastic!!! The room, the beach. Service beyond compare! The food is the best. Muy sad to go.

  Jul 08, 2025
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  Nicole and dime hotel that doesn't value guest.

  I use to be a regular guest when it was ritz carlton, but o ly gave this hotel a try when all the employees from the ritz asked me to come. I spend so much money there. I spent 30,000 peso there one night when I invited the employees that used to work at ritz, but no longer working there to have dinner with me one night too and kimpinski still don't care to value me as a customer. They nickle and dime here and the hotel is like a ghost town. They charged my to have 2 beds when I only paid for 1, but ritz carlton will always comp it. I asked for that to be comped at check in and they said no, but I figured that I racked up a huge bill after my stay so asked again and they said, why should i? I told them I'm a regular at ritz carlton and everyone knows me and I can be a loyal customer with them, and theybstill don't care. I tip like 40% of my bill here too and that's like alot. That's why all the servers knows me at and beg for me to come check out this hotel. I feel sorry for all their employees for not having me and getying their huge tips. Place is so dead so they need tips. They don't know how to runa business and they surley don't care. I'm now giving my business to InterContinental and they love me here even after my first visit. Shame on you for being so cheap to ritz carlton's loyal guest. I'm wondering how they can even gain regulars. here.

  Jul 02, 2025
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  Beautiful experience!!!!

  From the moment we arrived at the Kempinski Hotel, we were met with a level of service that was warm, attentive, and genuinely personalized. Every interaction—from the front desk to the poolside staff—reflected professionalism and true hospitality. The property was immaculate, with our room being thoroughly cleaned not once, but twice daily. The pool area was beautifully maintained, offering a serene and relaxing atmosphere perfect for a restful getaway. Poolside service was prompt and friendly, enhancing the overall experience. Breakfast each morning was a delight—diverse, fresh, and flavorful. The poolside menu was also impressive, and dinner offerings exceeded our expectations, both in taste and presentation. Throughout our stay, we felt completely safe and well cared for, with staff always available and eager to assist. Leaving was genuinely bittersweet—we even hugged a few of the team members as we said goodbye. The kindness we were shown made a lasting impression, and we are already looking forward to returning. Kempinski truly feels like one of Cancun’s best-kept secrets. A heartfelt thank you to the manager and the entire hospitality team. Your dedication and care did not go unnoticed. We’re incredibly grateful and hope that many more travelers discover this gem in the days to come.

  Jul 01, 2025