The Ritz-Carlton Turks and Caicos

Customer ratings & reviews

TripAdvisor Traveler Rating

646 reviews

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  Oceanfront Opulence at Ritz-Carlton, Grace Bay

  Our family enjoyed a flawless, luxurious getaway at The Ritz-Carlton, Turks and Caicos. A special thanks to Biane and Johnson for the incredible suite upgrade—complete with a rooftop infinity pool and breathtaking ocean views. Dining at Casa Nonna, Noori, BLT, and Coralli was a true highlight. We made the most of the stunning beach with yoga, sailing, snorkeling, and a magical sunset cruise aboard Lady Grace. Even the nearby casino added a touch of fun. Every detail was exceptional—a perfect five-star escape.

  Jun 09, 2025
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  Wish our stay was longer!

  Wonderful Stay!! There’s so many great comments I can list about our 5 night stay! Service was on point in every level. We had a lovely 2 bedroom suite enough room for us to spread out. The hotel is right on Grace Bay beach, one of the most gorgeous beaches I’ve ever sunk my toes in. The restaurants were all great, the room had the most comfy beds. We definitely would come back to the Ritz, 10x over, I’m glad our first stay at Turks and Caicos was memorable! Thank you Ritz Carlton, Bravo!

  Jun 08, 2025
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  Amazing trip

  The staff here was amazing from the pool service to the casino! A special shout out to Billy from the casino was amazing our whole trip along with the drinks staff and dealers at the casino! We had an amazing experience here at this hotel and casino!

  Jun 04, 2025
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  Very nice new Ritz Carlton on the water

  Booked 2 rooms including one on the lounge floor for a quick getaway. Arrival from the airport was met promptly and then directed to the lounge floor for a quieter and more expedited check-in experience, Front staff, as were everyone throughout the premises were friendly, helpful and professional. Lounge on the 9th floor was pleasantly decorated and furbished with a supply of food that were excellent in variety and quality for most of the day. Assigned rooms were nicely adorned and were of a good size. Everything worked well - importantly the shower that provided good pressure and volume. Only negatives were the lack of a working desk and chair that required i did my work in the lounge and paucity of electrical outlets. Temperature control responded well but cooled to only 68 C, which is still too warm for this client. Bed, lighting and view of the ocean from the room were spectacular. Partook in all 3 onsite restaurants; best was BLT (steak house) - the others were mediocre. For example, breakfast selection could have been better - but the food in the lounge more than made up for the deficiencies. Pool area was well patrolled by staff who provided occasional refreshments and orders for food and beverages. Finally, we also partook treatments at the spa. Decor and atmosphere could be better but the service provided was excellent.Overall, a very nice and well-run establishment that is convenient to local stores and restaurants. Would definitely consider revisiting if the opportunity presents.

  May 30, 2025
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  INCREDIBLY DISAPPOINTING. Did not meet expectations for a Ritz

  INCREDIBLY DISAPPOINTING. Did not meet expectations for a Ritz. I never write bad reviews and I’m usually not one to complain but for a Ritz-Carlton our experience was pretty unacceptable. The bed was uncomfortable and the food was awful. For the price you expect way better. Three nights in we realized why the bed didn’t seem right.. they had a queen sized topper on the king sized mattress, so we were half on and half off the lumpy topper. Aside from the food just being down right not good (actually quite bad all around), we got a bagel from the coffee shop that was stale and completely inedible. And my husband and I both got stomaches after dinner at Casa Nonna on our last night. They have 3 restaurants and the steak restaurant was randomly closed one of the nights. Concierge couldn’t even give us recommendations of where else to eat on the Island aside from their other two restaurants or the resort next door.. which happened to be the best meal we had our whole stay. You expect the resort food will be overpriced but you would also expect it to be at least decent. Honestly you get a better breakfast from McDonald’s.. Also the 4 star resort next door had much nicer beach and pool lounge chairs. We aren’t the type of people to make complaints but with all the issues we did speak with the manager about the bed and the food. All they did was comp us one dinner and one breakfast. It was our first get away in two years since having a baby and we thought staying at The Ritz would be a sure shot for a luxurious experience. We were so excited for our getaway especially knowing it would be a long time again until we have another opportunity to go away just the two of us.. Should have read the reviews and stayed elsewhere.

  May 23, 2025