The Verandah Antigua - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

5255 reviews

• 

  Very Disappointed/Would NOT recommend-this is an honest review of this resort

  We stayed at the Verandah 9/25/2025 to 9/30/2025. I have never felt so compelled to write a review for a resort as I do for this one. To say that we were so disappointed in this trip is an under statement! I would not recommend this resort to anyone because of the issues that we experienced while there. 1. Very short staffed-only 1 bartender at each bar 2. No wait staff walking around pool area to offer drinks but they would walk around periodically to pick up empty glasses 3. Only VERY few employees were friendly/kind-I have never felt so discriminated against. We were ignored and when spoken to, it was a very short/rude tone for an answer 4. Pool towels were not available in the designated towel areas until 9:30 am some days; they do not replenish them throughout the day and I literally saw a man ask for a towel and the employee manning the music gave him a hand towel to use 5. We waited an hour for pizza to be made at the Pizza Cafe-we watched the guy working there talk to the waitress, going very slow and only putting one at a time in an oven that could accommodate more than that at once. NOTE: We were the only 2 that were there waiting and no others had placed their order prior to us 6. The safe in the room is VERY outdated with a key that you had to keep with you at all times 7. No soft drinks or canned beer in fridge in room (only bottle water is given) 8. The door to your room only had a latch; the dead bolt just twirled around 9. The AC unit in our room was broken-I had to wedge a washcloth in the vent so that they air could circulate properly in our room 10. Breakfast buffet is limited and varied little day to day. I asked for a Bloody Mary and was told that "those drinks cannot be served until 11am" 11. There are ZERO umbrellas near the pool area. There are only areas that are covered by awnings but again very limited for guests 12. There is no entertainment except for music and a few games 13. Rooms are only cleaned every other day 14. Only one restaurant was open on Monday 15. When checking out, they gave us our bill and never once asked "how was your stay?" "did you enjoy your vacation? The front desk girl working again was VERY rude! 16. I called to the front desk on day of checkout and asked instead of checking out at 11am, could we checkout 1 hr later (12pm) so that we were not waiting in the heat for 2 hours. She checked to see if our room would still be available and it was and then said it would be a $75 charge--it was only 1 hr later and the resort was no where near being at capacity 17. The liquor availability varied by bar 18. When we asked for a lime with our drink, we were told "we do not have those right now, no one has cut them up yet" 19. No swim up bar by any pool 20. There was 1/4 inch gap in the door to our room; I can only imagine the potential bug entry that could occur After feeling so mistreated by the staff, I did begin to write down the names of the employees that were kind to us. (List is below) Kertie -bartender at the Wavy Wicket-so nice and I told her the first night we met her "thank you so much for being nice to us, everyone here has been so rude and has made us feel so discriminated against; you have been the bright star to our trip" Sheyan: watersports near main beach area-he took us out on the Catamaran and was so friendly, told us some history about the island and made it so fun! Theodore (Theo): waiter at Sails & Tales-super friendly, saw us waiting for an hour for our pizza and asked us if we wanted a drink (the only person that ever came up to us on our entire stay asking us if we would like something); always smiling and he actually seemed to enjoy his job Leon-main bar-very nice/friendly; made the best espresso martinis I hope this review helps you make a decision regarding your vacation. Again, in all of our years traveling, to many different places, I have never taken the time to write a review but being treated so poorly on a vacation, I felt is was necessary! And if you look at the negative reviews, you will see that a lot of the things that I mentioned are also mentioned by other visitors. At the end of the day, we made the best of it but will NEVER go back! And yes, I will be sending an email to management, our travel agent and even the tourism department of Antigua.

  Oct 03, 2025
• 

  Terrible Experience

  I am writing to share feedback regarding our recent stay at The Verandah Resort and Spa. Unfortunately, our experience did not meet expectations, and we were so disappointed that we even considered changing our flights to leave earlier than planned. While there were some positive aspects worth acknowledging, particularly the excellent service provided by Kertie, Theodore, and Leon, who were consistently friendly, responsive, and attentive—we encountered several issues that significantly impacted our stay. Dinner service was also generally good, and we appreciated those moments of hospitality. Below is a summary of the concerns we experienced: Guest Rooms • The room door was not secure. There was a visible gap in the frame, no deadbolt, and the main lock could be bypassed with a credit card. The top latch was barely attached, missing a screw, and could have easily been breached. • It would have been appreciated to have soft drinks available in the room or at least the option to request them from the main bar to bring back to our room. We were told this was not allowed. • The safe was outdated and you needed to carry a key with you when you left your room. I have never seen a safe like this, and it was very inconvenient. Towels • Access to towels was consistently problematic. Regardless of the time of day, towel bins were empty. We were fortunate to find three towels one morning at the beach and occasionally found a few at the adult fountain pool. Staff often said more towels would be brought later, but they rarely appeared. We even witnessed hand towels being handed out at the pool one afternoon. Staff Interactions • Aside from the three individuals mentioned earlier, most staff members were disengaged, unfriendly, and at times dismissive. At breakfast, we waited for coffee until after finishing our meal. Servers frequently walked past us to assist other guests. On one occasion, staff only became attentive after noticing we intended to tip—at which point we ensured the tip went directly to the person who earned it. • Bar staff often seemed inconvenienced by drink requests. One bartender claimed they were out of limes, while another later said they had limes but hadn’t prepared them. It was confusing and frustrating. • We waited over an hour for pizzas despite no line, and it was unclear why they were made one at a time when the oven could accommodate more. Entertainment & Amenities • The beach party was canceled due to weather, though there was no rain or wind. We were also unable to sail for four days due to “lack of wind,” yet the neighboring resort was sailing daily. • Contrary to what was advertised, there was no drink service at the pool or beach. • Liquor availability varied by bar, making it difficult to consistently enjoy preferred beverages. • Alcohol service did not begin until 11 a.m., meaning breakfast options like mimosas or Bloody Mary’s were unavailable. • There was limited shade at the pool, it was unusual to not have umbrellas to provide shade. Fees • The resort fee was higher than other Antigua resorts, and it was unclear what justified the cost. • We were surprised by the $75 late checkout fee, especially during a non-peak period. We opted to wait at the airport instead. We’ve visited many all-inclusive resorts over the years and were genuinely shocked by the poor experience at Verandah.

  Oct 03, 2025
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  Not so Great

  Resort is in a great location and very scenic 2 beaches 1 good one not so (smelly with sewage) a couple of nice pools ,rooms were great very spacious,it's very hilly although to do supply a golf buggy service to get around we went during low season the food was not so good at the breakfast buffet and the evening buffet was closed so we had a choice of 3 resturants with only 2 open at any one time and over the 11 days the menu did not change so in effect we had the same menu every 3 days and if theres not a great deal on there that you like it then became repetative.one resturant Nicoles we were told they removed the surcharge of $50 and we could eat there but the menu was totally different from the charged menu they normally use one evening we were in there 2 hours and was still waiting for our deserts I walked out in the end ,the BBQ beach party food was awful and nothing you would expect from a bbq no jerk chicken, no goat curry, no ribs, staff at all eateries would take orders for drinks etc then go of and do other things and you could wait 20 mins for a drink,entertainment more or less non existant. on the plus side the coffee shop was great good selection of coffee's cakes rolls etc and the staff were always polite and helpful so thumbs up to the 3 ladies who worked in there.the pizza's were also good The day before we left we were offered via letter on our door to keep the room on for $75 so we asked for this first thing in the morning to be told no they want the room for arrivals not great customer service there and the resort does not really warrant the $24 a day resort fee (cant see what it's for) we have been to a few elite hotels over time but not so sure we will return

  Sep 28, 2025
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  An unforgettable experience

  ⭐️⭐️⭐️⭐️⭐️ An Unforgettable Birthday Getaway at Verandah Beach Resort Antigua From the moment we arrived, our experience at Verandah Beach Resort Antigua was nothing short of amazing. The breathtaking view from our room instantly set the tone for a memorable stay, and the thoughtful birthday decorations for my friend made it even more special. At the front desk, we were warmly greeted by D’journae, whose pleasant personality made us feel right at home. She even sang “Happy Birthday” to my friend, which was such a sweet and personal touch. Tristan escorted us to our room and impressed us with his friendly demeanor and informative tour of the resort. Dining was truly a highlight of our stay. At Sails and Tails, Egbert treated us like family with his warmth and hospitality. Theodore, our waiter at breakfast, absolutely stood out he was efficient, caring, and always made sure we were well taken care of. His energy and speed were incredible; it felt like he could turn the entire restaurant around in the blink of an eye. A special mention goes to Annette in the coffee shop , who made the best iced coffee with such politeness and care. I also couldn’t get enough of the cheesecake and beef patties both were delicious! For my friend’s birthday dinner at Nicole’s restaurant , Miss Lucy went above and beyond to ensure our table was beautifully decorated, making the celebration seamless and memorable. The service was impeccable, and the lobster and crème brûlée were outstanding. Over at Portofino, the lasagna was so authentic, it felt like dining in Italy. I can’t forget the Beach Grill the ribs were absolutely unforgettable tender, flavorful, and falling off the bone. It quickly became our favorite lunch spot every day. Throughout our stay, the resort was spotless and beautifully maintained. The staff’s warmth and attention to detail truly elevated our experience. I had such a wonderful time that I was genuinely sad to leave. Verandah Beach Resort Antigua gave us memories that will last a lifetime. I can’t wait to return!

  Sep 27, 2025
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  Amazing needed break

  Visited here from 8th September for 2 weeks and had an amazing time. The groundsmen work so hard to keep everything looking so beautiful as do the amazing chefs that made our meals so appetising. This place really has it all from stunning views to some brilliant staff. There are far too many to mention but for us Rohan was a born entertainer and worked so hard to make everyone's day enjoyable. Nicole p at portofino, who was so polite and lovely along with Karel who will go far! For us the star of our holiday was Theodore. Whether at breakfast or lunch he made such an effort to talk to you and have a laugh with his cockney accent. Will be definitely better back.

  Sep 27, 2025