Guests will receive the following inclusions:
Unlimited meals and Drinks 24hours
- BREAKFAST: International Buffet and /or A la Carte services at Gaviotas Restaurant
- LUNCH: Sea Food & International Buffet and /or A la Carte services at Gaviotas Restaurant
- Snack Pool Bar A La Carte services
- DINNER: During the week a rotation of different cuisines are offered: International and Mexican specialties and specialties from the Grill.
- National & International brands in all of our Restaurants & Bars
- 24-hour room services, alcoholic beverages served by the glass (An extra service charge of $3USD will apply)
- Mini Bar (Beers, soda & water - restocked daily)
- High speed Wi-Fi internet (All throughout the hotel)
- 24 hrs Westin Workout Gym
- Westin Family Kids Club, with activities for children from 4 to 12 years old
- Kayaks, snorkeling and scuba dive lesson per person
- Service charge and taxes (except Environmental Sanitation Fee)
Inclusions subject to change without prior notice.
Resort Details
- Cuzamil
Cuzamil specializes in Yucatan favorites and international fusion cuisine featuring prime U.S. meats. Our servers will suggest the perfect bottle of wine to complement your dining experience, while you marvel at the sunset from our romantic terrace.
Reservations required
- Las GaviotasStart your day at Las Gaviotas restaurant with show cooking at the buffet, as well as international and Mexican specialties à la carte. Return for delicious tacos and ceviche at lunch, then our special seafood dinner with romantic beachfront views.
- SnackLocated next to the main pool area, soak up the Cozumel sunset views at Snack while sipping your favorite cocktail or glass of wine. Feel the gentle breeze and enjoy Westin Fresh by the Juicery smoothies and drinks made with healthy, local ingredients.
- Various Lounges/Bars• Lobby Bar
• El Cielo Sky Lounge Bar
• Snack Pool Bar
• Domestic & International liquor brands in all of our Restaurants & Bars
- All-inclusive meal plan
- Babysitting†
- Beauty shop/salon†
- Doctor on call†
- Laundry/Valet service†
- Lounges/bars
- Meeting rooms†
- Phone services†
- Safe deposit box
- Tour/sightseeing desk†
- All-inclusive meal plan
- Babysitting†
- Beauty shop/salon†
- Doctor on call†
- Laundry/Valet service†
- Lounges/bars
- Meeting rooms†
- Phone services†
- Safe deposit box
- Tour/sightseeing desk†
- Travel agency†
- Wireless internet connection in public areas
- Convention Centre†
- -Our venues are customizable to your banquet, reception, small wedding or family reunion
-Host a romantic wedding ceremony on our scenic beach in Cozumel alongside family and friends
-Post updates from your dream Cozumel beach wedding thanks to our complimentary Wi-Fi
-Celebrate with friends and family at our spa and over drinks and small bites on our terrace
-Use our rentable AV equipment to show a heartwarming slide show of your love story for guests
-Receive a special group rate for reserving a block of 10 rooms or more at our Cozumel hotel
† Fees may apply
- Bike trail †
- Children's program †Children between 5 and 12 years our Kids Club will take care of them, offering special activities like board games, video games and beach games.
- Diving †
- Fitness center on-site †-Cardiovascular Equipment
-Free weights - Jogging trail †
- Kayaking †
- Pool †Semi-Olympic sized pool
- Snorkeling †
- Spa †In our Spa Zazil ($) you will find the necessary relaxation to reactivate, we have themed cabins, jacuzzi, steam room and relaxation area.
- Jet-ski †
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
1441 reviews
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Apr 28, 2025Worst Vacation Ever
1) When arriving to the Westin Cozumel, I checked in and was given a room without a balcony, although my reservation was clearly for a king room with balcony. I returned to the front desk and was refused to have the room I had paid for. I then had to ask for the manager and at the same time, I called PADI to rectify the situation. After the manager and agent spoke, I was begrudgingly given a balcony room without any sort of apology for the inconvenience. Very poor service. 2) When booking this resort, I was under the impression that this was an all-inclusive dive resort where my Open Water training course and diving would take place. Turns out, when checking in with the dive shop, they said that they "did not have the service available" during the dive times I had already pre-booked and that I would need to be sent to another affiliate site (Occidental Cozumel) that was 30-45 minutes away on the other side of the island to complete my course and do my dives. This was not at all what was advertised. Not only was it a major inconvenience to have to wake up extra early to catch a taxi to the other resort, but there were no food options available over there and I had to pay out of pocket for any food/drink there. We had to leave the Westin early enough to commute over there, and given how early it was, breakfast was not available at the Westin when we had to leave. Obviously, our all-inclusive benefits were not honored at the other resort and so no lunch/drinks were available during our 8 hours there. We even were not allowed to enter the main entrance when getting to the resort and had to enter through the "service/employee" entrance as if we were "outsiders." This was absolutely not what I expected when making this booking. 3) The resort staff and service has been poor here at the Westin Cozumel. Incident 1 as above with check-in. The second incident is that the housing staff dropped my laptop while cleaning my room and now there is a dent in my laptop and it does not close properly (again, no apology or admission of guilt from the staff). And the 3rd incident occurred where I took an unoccupied seat with nothing on it by the pool and was minding my own business, when an angry couple demanded that this was "their" spot after not being anywhere in the area for over an hour. They started yelling at me saying that I needed to move. There were no "reservation" signs on the chair and again, the spot was empty for over the hour time period I was there reading my book. They became hostile and called over a staff member, who refused to listen to me. He demanded that I leave the spot (again a spot that was empty for over an hour; as are several other chairs/spots on the beach/pool that people "claim" for hours with no one there at all. There were absolutely no other chairs/spots available anywhere on the beach or poolside). He refused to find me another spot and then began saying very rude things to me ("you are a foreigner here; you must respect us"). He even started saying things in Spanish, thinking that I would not understand him saying "Americans are very rude" to the couple who claimed that this was their spot. He then began procuring the table I had kept my drink on and the umbrella that I was using and took them away abruptly. This is absolutely unacceptable and very poor service (the service man's name is Eduardo). After being forced out of the seat, I complained to the manager and again, nothing was done. This level of service is beyond incompetent and very poor. The hotel is run down, the beach access is rocky with minimal actual beach, and the pool is a joke; a glorified kiddy pool. You will NOT feel welcomed here.
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Apr 23, 2025Can’t wait to be back!
Absolutely amazing from start to finish! Best 7 days ever. Wonderful staff. Fantastic food. Fernando was a joy at the front door. Lorenzo’s smile is contagious, he made our room flawlessly daily. Efrin was so eager to help us on the beach. PM manager at the outside restaurant was so friendly. Spectacular grounds. Can’t wait to be back in August to do some more snorkeling right outside the hotel. This trip we saw a sting ray, lobster, sea urchins and sooo many beautiful fish. Thanks to the spa crew for making my sauna/steam room visits so relaxing and welcoming.
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Apr 23, 2025
Westin Massage Experience
Excellent Swedish massage from Guilian! Highly recommend!! She did a wonderful job ensuring I was relaxed. The room was beautiful and the view outside the room was spectacular. I did the 80 minutes and would have loved another 80 minutes with Guilian.
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Apr 21, 2025
The Spa Experience
The Spa was so relaxing! The environment was so calming and It was so easy to get comfortable. Nadine and Sara were so good to help us feel relaxed. Best massage ever, the facial was very soothing as well. Would definitely come back 10/10!!!!!
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Apr 17, 2025
Westin Cozumel
Joaquin was fantastic at the Cozumil restaurant.. The service was great.. the food was superior and the whole staff and management were always ready and made the extra effort to make every night a perfect experience. We even experienced an amaretto fire show on our last night. Unexpected but delightful.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisoryThe Environmental Sanitation Fee is not included in the rates and will be collected by hotel at check in or check out.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - No student groups or Spring Breakers allowed. All guests under the age of 18 must be accompanied by a guest 21 or older who must either share the same room or be in a nearby room.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.