The Westin Playa Bonita Panama - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

5349 reviews

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  A decent hotel but with consistently disappointing restaurants

  I found the hotel to be, for the most part, pleasant, clean, comfortable and friendly. When I checked in the clerk made no attempt to allocate to me the type of room that I had reserved and put me in a room with 2 double beds instead of the king that I had reserved. However, once I went back down to the desk and pointed out their error I was re-assigned to an appropriate room. Several of my colleagues had similar experiences. That said, the rooms were a good size and the bedding was very nice. The major disappointment with this hotel is the restaurants! They have several and they are all terrible......and we did try them all. The best of the bunch is Pacifico and that it because it is a buffet, so you do not have to rely on the service. The food in this restaurant is passable but not great. As for the other restaurants, the service is pleasant and friendly.........but the speed of all service aspects is glacial.......and when the food eventually arrives it simply was not worth the wait. If you order a ribeye steak or a New York strip the meat is no more than 1/2 an inch thick (and no, I am not exaggerating). Other dishes were similarly and consistently disappointing. The rooms occupied by these restaurants are perfectly pleasant. So, if this hotel had a MAJOR re-think about its catering and just as importantly have faster, more efficient and better trained service staff, I would be giving it a much better review.

  Jun 12, 2025
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  Nice hotel but bad food and underequipped gym

  The hotel fine and the staff are attentive for the most part. The rooms are spacious and bathroom facilities are good. However the food in the a la carte restaurants (Asian especially) was really bad. The wine list was terrible, they had no white wines and one rosé (Barefoot) which is about 7 euro in my local shop and pretty awful. The buffet is fine, breakfast is good there. The pool and conference facilities are good. The gym is very poorly equipped and the A/C is not strong enough for a gym. Virtually no free-weights and about 40kg in barbell weights. Two out of the three treadmills do not work and the third does not work well. Two gym mats in the whole place. It would be very easy to charge a little more and improve the food and gym facilities.

  Jun 10, 2025
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  Exceptional Service and a Comfortable Stay

  I had a wonderful experience at The Westin Playa Bonita Panama. The staff were consistently friendly, attentive, and went out of their way to ensure I had everything I needed throughout my stay. The service was efficient and genuinely warm, which made a big difference. The rooms were clean and comfortable, and the overall atmosphere was welcoming. I would definitely stay here again and highly recommend it to anyone looking for excellent service and a pleasant stay.

  Jun 10, 2025
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  5 Stars? Probably not.

  Top marks to the Italian Oregano restaurant. The staff was friendly and attentive and the food was good and affordable (except the $9 bottle of water). The hotel is clean but it is not a 5 star hotel. A solid 4, but there were so many things missing or broken in our room from the hair dryer, phone, fridge and lamp to the bathroom fan that squealed like a fire alarm when it would finally kick on. There was no safe and the maid service was a bit inconsistent. One day I would have four washcloths and no hand towels, then four hand towels and no washcloths. We stayed a week and I don't go through towels that often, but it was weird. And there is no sound proofing. None. Expect to hear everything that happens upstairs, next door and in the hallway. Also, I did not love the open air concept of the bath. If the bathtub were on the balcony and you could see the view, fine, don't put a wall in, but to have it open to the bedroom was weird, especially when maintenance finally traipses through to fix one of the broken things, while you're in the bath. And the toilet being separated but walled off only with frosted glass that did not go to the floor or ceiling...there are some things we don't willingly share in our marriage. We went the first week of June which is the off-season and the beach and pool were empty. It rained a little every day, but we still got plenty of sun and a lot of attention from staff.

  Jun 09, 2025
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  Not a great hotel

  Not a great hotel. It is 4:00 and my room has not been cleaned. Food is also very average. I ordered a scallop dish as a main course at the oriental restaurant and 3 very petite scallops arrived with very sweet sauce and a few small pieces of cauliflower that was cold. This portion is a snack not a main course for a child

  Jun 03, 2025