The Westin Puntacana Resort & Club - European Plan

Customer ratings & reviews

TripAdvisor Traveler Rating

1148 reviews

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  The perfect resort!

  Truly an outstanding destination. The resort is tiny and is situated on a much larger resort, giving guests access to all the restaurants and amenities. The staff were exceptional, friendly and professional. I cannot get back to Tortuga fast enough!

  Jan 03, 2026
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  Tortuga Bay is truly paradise.

  This might actually be paradise. We have stayed at dozens of luxury properties across the Caribbean, and Tortuga Bay is hands down the single best resort we have ever experienced. It is not even close. This review highlights what makes it truly exceptional, along with a small amount of constructive feedback that would elevate an already incredible stay even further. THE VILLA: Simply breathtaking. We stayed in a two bedroom ocean villa, and it is the finest accommodation we have ever had anywhere in the Caribbean, including stays at top tier luxury brands. The bedrooms are massive, the bathrooms are enormous with dual sinks in each, and the living and dining spaces are expansive, comfortable, and beautifully designed. This is not just a place to sleep, it is a place to spread out and relax. The terrace is the star of the show. There are four separate outdoor areas to unwind, including a full dining table. Just beyond the terrace is a grassy area that leads straight to the beach, where chairs and water equipment are already waiting. It is an ideal oceanfront setup. The villas are also thoughtfully spaced apart, providing privacy. We were lucky enough to be in the southernmost villa, which felt especially secluded with no neighbor on one side and quick access to the water. The northernmost villa offers the same advantage. THE PROPERTY/DINING: The resort is expansive yet incredibly easy to navigate thanks to having your own personal golf cart and bicycles, complete with your name on the license plate. Not having to rely on anyone for transportation is a luxury on its own. We had access to three different beaches. We loved the beach right outside our villa the most, but La Cana was a very close second. Every restaurant we visited was excellent, and each somehow topped the last. It really just comes down to what you are in the mood for that evening. The pools are pristine. La Cana is lively and great for families, while the Bamboo pool was often completely empty and just as stunning. Do not miss the ecological reserve. Bring your swimsuit and explore the spring pools. Swimming there surrounded by nature and seeing dozens of tortugas was one of the highlights of our entire trip. *Important Dining Note* One quick heads up if you are considering dining at Bao on property. A deposit is required in advance, but it was not applied to our final bill and the staff on site was unaware of it. Resolving the issue took nearly 30 minutes, which is not how you want to spend your vacation time. Bao was the only restaurant on the property with this policy, and the confusion around it really detracted from what should have been a relaxed, enjoyable evening. Unless Bao is a must for you, we would recommend skipping it. *Major Dining Tip for Future Guests* The restaurants in the village are outstanding and significantly more affordable. Think roughly one third of the cost of dining on property. Getting there requires using the complimentary shuttle, but it was easy, quick, and very convenient. We wish we had discovered this sooner. ACTIVITIES: We loved the variety of activities offered. Pickleball was a favorite, with tennis and padel also available. Golfing was spectacular with incredible views, and renting clubs was seamless. We also did a boat and snorkel tour. We personally love being on a boat anywhere we travel, but the snorkeling itself was very basic. If you are not a big boat person, this is one experience you could skip without missing much. THE AMBASSADORS: You are assigned a team of ambassadors who assist you daily from 8am to 11pm via WhatsApp. They are friendly, attentive, and genuinely invested in making your stay perfect. This is also where our biggest piece of constructive feedback comes in. The ambassadors themselves were wonderful, but there were simply too many rotating through each day. Often we had two or even three different ambassadors overseeing us in a single day, which led to small details getting lost either between ambassadors or between us and them. Nothing was major, but at a resort of this caliber, even small mix ups should not happen. There were a handful of requests that required follow up or correction, which meant we occasionally had to double check things ourselves. This is minor feedback, but an easy fix that would noticeably elevate the experience. BIGGEST AREA FOR IMPROVEMENT: Breakfast is included each morning at Bamboo with either the Continental or American options. Both are delicious with very generous portions. However, if you choose to have that same breakfast delivered to your villa, you are charged not only a delivery fee, which is understandable, but also charged again for the breakfast items themselves. After spending thousands of dollars on the stay and dining, this felt like unnecessary nickel and diming and should be adjusted so guests do not feel penalized for enjoying breakfast in their villa. FINAL THOUGHTS: Tortuga Bay is truly paradise. We stayed eight nights and easily could have stayed eight more. The space, the atmosphere, the freedom, and most of all the people made this an unforgettable experience. Everyone we encountered was genuinely warm and welcoming, and it truly felt like they were happy to have us there. Address a few of these small items and Tortuga Bay can confidently stand among the very best resorts in the world.

  Dec 29, 2025
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  Vacation in Paradise!

  Tortuga Bay Club is a 1st Class Resort. Excellent surroundings, accommodation, private beach, dinning, excellent Spa and Golf facilities and one of the most beautiful golf corse I have ever played and enjoyed. (Don’t ask about my score)

  Dec 24, 2025
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  The perfect place to visit for a special occasion

  My wife and I recently visited Tortuga Bay for our anniversary. Every aspect of our experience was exceptional. Starting with the greeting at the airport and check-in at the property your experience is world class. The facilities are beautiful and the beach is perfect. Every member of the staff goes out of their way to make your visit perfect. I have never seen another property where every member of the staff is 100% focused on customer satisfaction. The GM, Blanca, is highly visible, super welcoming and sets the tone for the entire staff. You will not find a better location to visit. This is pretty much perfection.

  Dec 17, 2025
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  A Memorable Experience

  A beautiful and thoughtfully designed resort that offers a rare sense of calm, privacy, and understated luxury. The architecture blends seamlessly with nature, and the unhurried rhythm of the place makes it easy to truly relax. What stands out most, however, is the warmth and professionalism of the staff. I would especially like to acknowledge Ms. Blanca, the Manager, and Mr. Alexander Guerrero, whose attentiveness and courtesy made my stay particularly pleasant. The level of privacy here—so uncommon in modern resorts—is what truly sets Tortuga Bay apart.

  Dec 14, 2025