The Westin Resort and Spa Cancun

Customer ratings & reviews

TripAdvisor Traveler Rating

5881 reviews

• 

  Still our favorite

  This was our fourth stay and we will continue to return. We requested a balcony at check in which cost a bit more, but was definitely worth it. We were on fourth floor with a view over the south tip of the beach. We noticed several improvements since our last visit. The elevators are now secure,working with a room key. There is new flooring. While this serves as a vacation club, we were never approached about joining. We love the very quiet environs. They do have water aerobics, but at other times there is music playing rather softly, not all the thumping music we hear at other places. There are quiet pools as well outside the far building and on lagoon side. We enjoyed food at the Sports bar, a good selection and reasonable compared to other resorts . It’s easy to walk down the hill and catch a bus for $1. This is another reason we travel here often, it’s so easy and cheap to get around. The exercise room was well maintained and had good basic equipment. Every time we are here, we look forward to the staff most of all. Every single person is friendly and helpful and genuinely concerned about the guests. One evening, we were ripped off by a cab driver who tried to charge us $25 to go two blocks. I know the zone charging, he was rude and threatening. I reported him to hotel and the manager came out and took my info. He thanked me for informing him. That kind of attention is rare! We have been to other resorts here. I don’t particularly care for all inclusive, it’s so much more fun to explore all the options around town. This resort has everything we need and the convenience to airport and buses is a real perk.

  Sep 12, 2025
• 

  A hotel that used to be good / better

  This hotel has seen better days. I have stayed here four times but I would not stay here again. Some of the rooms are remodeled and some are not. The gentleman that checked me in gave me the world's crappiest room I went back to him and after looking at three more rooms I got a room that was acceptable even with a balcony. I think he was just tired of seeing my face which is fine. The rooms are big but my floor was an old wooden floor and I'm sure it's been there since the first time I was here 25 years ago. One of the rooms I was in had a new floors. I think they're trying to maintain it but they're not finished. Food here and drinks here are terribly expensive. Avoid their little store like the plague. A bottle of champagne that cost $6 in the us/sparkling wine cost approximately $54 in there little store. Don't buy anything at their little store just go across the street to the xxoo store. Everything that they sell is an overpriced rip off and they are seriously price gouging people. The beach is filled with seaweed and you can't even get in the water. The reef is completely in 100% dead used to not be that way. The water in the beach smells really badly and it has receded very close to the hotel so close that they had to build a retaining wall. I have stayed here before perhaps three times but they've let this place kind of get a little bit run down. I paid $81 for a room without breakfast but I actually paid $15 because I wanted breakfast. I bought breakfast for two people because for one person it was the same price. I invited a couple people to have breakfast with me so it worked out because breakfast was the same price for one or for two people so get it for two people in case you meet a friend. I would not stay here again the food and that supermarket were so grossly overpriced but I thought I was going to have a heart attack and I was going to ask the person that worked in that store to call 911 literally. Beach is also awful here used to be great but it's terrible now not that it's the hotels fault.

  Sep 02, 2025
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  Some good , some bad

  First of all, the photos of the beach at the hotel are misleading, this must be an old photograph from the early 2000 because the beach here is non existent. Gone probably from erosion of the sea, in fact there a sea wall in its place. If you’re traveling here in the next few weeks, hold out, because the sargassum here in this zone is brutal. So much seaweed. Pools are plenty and pretty nice, there’s also a small secluded jacuzzi. I do recommend to go early to reserve a beach chair lounge. Breakfast was included and it was very good for my taste and had many many options. Did no have dinner here. Actually went to other restaurants. They do have a small store that has practically everything you would need for your day, from beachwear, lotions, snacks , water, food, etc. The service from the staff is super nice, everyone with a smile and very helpful. Always will to help. Staff is a 10. NOW, try NOT to be put in sector D, I now know why they took me in a golf cart when I check in , It’s actually too far away from the main pool and restaurant area, no to mention the lobby which is further away. This is great for kids and families, if you are a couple for a romantic stay, I don’t think you’ll enjoy it much. They had a ton of kids in the pool till late night, it was 9:30pm and they were still screaming and playing. Good thing is that it’s very close to the airport, you’re 15/20 minutes away. And you have plenty of transportation around. Enjoy.

  Aug 26, 2025
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  expensive food

  the room was ok, quiet old but functional hotel is at the end of the hotel strip. food quality can be better , but the high price is not justified

  Aug 16, 2025
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  Think before you go!

  A horrible, toxic smell in our room on our last night so they moved us which meant we had to pack quickly and our dinner was cold. We had ordered in because we had an early flight the next day. We have still not heard back from management. They over charged us (our hotel bill does not match my credit card statement) and it was way to expensive. The seagrass was awful and other hotels were trying to clear it out while the Westin did nothing. The only positive was the staff were all amazing. These photos of the beach are old, you cannot get to the beach in front of the hotel due to the seagrass and don't put down a credit card.

  Aug 03, 2025