Hotel Promotions
$50 Spa Credit per room, per stay.
Guest will receive $50 Spa Credit per room, per stay.

Blackout date: Dec. 19, 2025 - Jan 3, 2026.
Applicable Dates:
Booking Dates: 27 Jun 2025 to 30 Sep 2025
Travel Dates: 27 Jun 2025 to 15 Mar 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Guaranteed upgrade to Ocean View Rooms.
Upgrade from Junior Suite, 1 King, Partial Ocean View to Junior Suite, 1 King, Ocean view. Upgrade is already reflected in the rates. Upgrade is valid on subject to availability.

Blackout dates: Dec. 19, 2025 - Jan 3, 2026.
Applicable Dates:
Booking Dates: 27 Jun 2025 to 30 Sep 2025
Travel Dates: 27 Jun 2025 to 15 Mar 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Kids eat free.
Kids eat free (Applicable for up to 2 children 5 – 12 yrs accompanied by an adult eating from the adults menu.)

Blackout date: Dec. 19, 2025 - Jan 3, 2026.
Applicable Dates:
Booking Dates: 27 Jun 2025 to 30 Sep 2025
Travel Dates: 27 Jun 2025 to 15 Mar 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Special Reduced Rates!
Discount is already reflected in the vacation package.
Applicable Dates:
Booking Dates: 31 Mar 2021 to 31 Dec 2050;19 Apr 2021 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 31 Mar 2021 to 31 Dec 2050;19 Apr 2021 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Subject to cancel penalty upon booking. No cancellations or changes allowed.
Applicable Dates:
Booking Dates: 04 Jan 2016 onwards
Travel Dates: 04 Jan 2016 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast for Two!
Guests will receive up to 2 breakfasts daily per room. Single occupancy will receive 1 breakfast daily per room. Additional adults and children will be charged regular breakfast rates. Gratuities are not included. More specific breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Pricing is based on Quad Occupancy
If booked with 4 passengers, pricing is based on quad occupancy. Extra person charges for up to 4 persons in room included in cost of vacation package.
Applicable Dates:
Booking Dates: 14 Jan 2022 to 31 Dec 2050
Travel Dates: 14 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Pricing is based on Quad Occupancy. Room and Breakfast for 4.
If booked with 4 passengers, pricing is based on quad occupancy. Extra person charges for up to 4 persons in room included in cost of vacation package.
Applicable Dates:
Booking Dates: 04 Feb 2022 to 31 Dec 2050
Travel Dates: 04 Feb 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Pricing is based on Triple Occupancy
If booked with 3 passengers, pricing is based on triple occupancy. Extra person charges for up to 3 persons in room included in cost of vacation package.
Applicable Dates:
Booking Dates: 14 Jan 2022 to 31 Dec 2050
Travel Dates: 14 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Room and Breakfast for 3! Pricing is based on Triple Occupancy.
If booked with 3 passengers, pricing is based on triple occupancy. Extra person charges for up to 3 persons in room included in cost of vacation package.
Applicable Dates:
Booking Dates: 14 Jan 2022 to 31 Dec 2050
Travel Dates: 14 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$50 USD Hotel Credit!
Guests will receive, at a minimum, a $50.00 hotel resort credit per room to be used as indicated by hotel at check-in. There is no compensation for any un-used portion of the credit.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050;07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050;07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast and Evening Meal for up to 3 Adults! Pricing is based on Triple Occupancy.
Daily breakfast and dinner is included for up to 3 adults per room. Gratuities are not included. Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast and Evening Meal for up to 4 Adults! Pricing is based on quad occupancy.
Daily breakfast and dinner is included for up to 4 adults per room. Gratuities are not included. Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast, Lunch and Evening Meal for up to 3 Adults! Pricing is based on Triple Occupancy.
Daily breakfast, lunch and dinner is included for up to 3 adults per room. Gratuities are not included. Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast, Lunch and Evening Meal for up to 4 Adults! Pricing is based on Quad Occupancy.
Daily breakfast, lunch and dinner is included for up to 4 adults per room. Gratuities are not included. Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save 25% and Breakfast for 2!
Savings are reflected in the vacation price. Guests will receive up to 2 breakfasts daily per room. Single occupancy will receive 1 breakfast daily per room. Additional adults and children will be charged regular breakfast rates. Gratuities are not included. Details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay 3 Save 20% + Breakfast for 2!
Savings reflected in vacation price. Guests will receive up to 2 breakfasts daily per room. Single occupancy will receive 1 breakfast daily per room. Additional adults and children will be charged regular breakfast rates. Gratuities are not included. Details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$100 Hotel credit and breakfast for 2!
Guests will receive a $100.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities not included.Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$100 USD Hotel Credit!
Guests will receive, at a minimum, a $100.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$25 Hotel Credit and Breakfast for 2!
Guests will receive a $25.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities not included. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$25 USD Hotel Credit!
Guests will receive, at a minimum, a $25.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$50 Hotel Credit and Breakfast for 2!
Guests will receive a $50.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities not included. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Breakfast and Evening Meal for 2 Adults!
Guests will receive up to 2 complimentary breakfasts and dinners daily per room. Single occupancy will receive 1 complimentary breakfast and dinner daily per room. Gratuities are not included.  Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Breakfast, Lunch and Evening Meal for 2 Adults!
Guests will receive up to 2 complimentary breakfasts, lunch and dinners daily per room. Single occupancy will receive 1 complimentary breakfast, lunch and dinner daily per room. Gratuities are not included.  Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Complimentary Upgrade Included!
Guest has been booked in an already upgraded room category. Rate is appropriate to already booking in upgraded room.
Applicable Dates:
Booking Dates: 07 Feb 2022 to 31 Dec 2050
Travel Dates: 07 Feb 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Inclusive of all meals and drinks for 2 Adults!
Guests will receive up to 2 complimentary breakfasts, lunch and dinners daily per room. Single occupancy will receive 1 complimentary breakfast, lunch and dinner daily per room. Some beverages included. Gratuities are not included.  Additional dining and drinks details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save 25% and Breakfast for 2
Savings reflected in quoted package price. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities are not included. Additional adults and children will be charged regular breakfast rates. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save 30% and Breakfast for 2
Savings reflected in quoted package price. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities are not included. Additional adults and children will be charged regular breakfast rates.Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save 30% and Breakfast for 2!
Savings reflected in vacation price. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities are not included. Additional adults and children will be charged regular breakfast rates. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay 4 and Save 25%
Savings reflected in the cost of your vacation package price.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay 4 and Save 25%!
Discount is already reflected in the package rate.
Applicable Dates:
Booking Dates: 07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay and Save, Stay 3 Save 20% + Breakfast for 2
Savings reflected in quoted package price. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities are not included. Additional adults and children will be charged regular breakfast rates. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay and Save, Stay 3 Save 20%!
Savings reflected in the cost of your vacation package price.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay and Save, Stay 7 Save 30%!
The discount is already reflected in the vacation price.
Applicable Dates:
Booking Dates: 07 Jul 2023 to 31 Dec 2050
Travel Dates: 07 Jul 2023 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Arrecifes Seafood & Steakhouse
    Lounge beachside with a view of Banderas Bay. Arrecifes Seafood & Steakhouse is our open-air, Puerto Vallarta marina restaurant serving fresh, daily-caught seafood and refreshing cocktails.
  • Call Me Lalo
    Call Me Lalo Taquer?a brings Mexican cuisine to life with Trompo tacos de pastor, cold beers and margaritas. This Puerto Vallarta spot celebrates flavors in a fun, welcoming space where fresh, honest flavors shine, honoring Mexico?s culinary tradition.
  • Cebicher?a
    Try our brand-new Cebicher?a Arrecifes for a curated menu of ceviche tostadas and snacks. Healthy, fresh, delicious, beachfront and poolside, this seafood restaurant in Puerto Vallarta has it all, including vegan options.
  • Coastal Burgers
    Coastal Burgers captures the vibrant spirit of the Californian coast, offering a lively and energetic atmosphere. Savor the juiciest, freshest burgers crafted with a modern twist.
  • El Palmar Restaurant
    Sample Mexican favorites from our expansive breakfast buffet and dinner buffet at El Palmar Restaurant in Puerto Vallarta. We also offer delectable ? la carte options. Enjoy the sunshine from our rooftop terrace overlooking our vibrant resort.
  • Gourmet Gallery
    Experience vibrant dining in Puerto Vallarta at Gourmet Gallery, our unique take on the food hall concept. With six distinct venues, it offers a dynamic, social atmosphere and creative culinary experience for every taste.
  • Organic & Co
    Organic & Co Cafe & Bar is a comfortable eatery. Centered in offering nutritious, balanced, and sustainably sourced menu. Instant, momentary, and worth-the-wait options.
  • Palma
    Palma Latin our three-meal restaurant celebrates South American/Caribbean culinary heritage with local craftsmanship and diverse flavors. Enjoy fresh, local produce, seasonal ingredients and live cooking from Latin Rotisserie, Seafood and Latin bakehouse.
  • Rosa Madalena
    Rosa Madalena invites you to savor a delicious ice cream experience?delight in unique flavors, including sugar-free and vegan options. Each scoop is crafted to surprise and satisfy your cravings with every bite.
  • Tanto
    Tanto offers an authentic Japanese dining experience with homemade reinterpretations of classic recipes. Feel at home while exploring the essence of Japanese cuisine, engaging all five senses.
  • Tlaquepaque Bar
    Energize with a poolside snack at the terrace before wading in the water for a chilled drink. Tlaquepaque Snack Bar is our restaurant and swim-up bar with light bites and quick refreshments in Puerto Vallarta, Mexico.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Accessible facilities
  • Accessible parking
  • ATM/Cash machine†
  • Babysitting
  • BBQ/Picnic area
  • Beauty shop/salon†
  • Boarding pass print-out available
  • Bookstore,Offsite†
  • 24-hour front desk
  • 24-hour room service
  • Does hotel have accessible parking?
    Grab bars in bathroom
    Roll-in shower available
    Service animals allowed on property for people with disabilities
    Service dogs allowed
  • Accessible parking
  • ATM/Cash machine†
  • Babysitting
  • BBQ/Picnic area
  • Beauty shop/salon†
  • Boarding pass print-out available
  • Bookstore, Offsite†
  • Buffet breakfast†
  • Business center†
  • Business services†
  • Car rental desk, Offsite†
  • Check cashing policy
  • Child programs†
  • Coffee shop†
  • Complimentary coffee in lobby
  • Complimentary in-room coffee or tea
  • Complimentary newspaper in lobby
  • Complimentary shoeshine
  • Concierge desk
  • Continental breakfast†
  • Currency exchange, Offsite†
  • Direct dial telephone
  • Drugstore/pharmacy, Offsite
  • Dry cleaning†
  • Elevators
  • Exercise gym
  • Express check-out
  • Florist, Offsite
  • Food and beverage outlets†
  • Free parking
  • Front desk
  • Full american breakfast†
  • Full service housekeeping
  • Gift/News stand†
  • Grocery shopping service available
  • Hair dryer
  • Hairdresser/barber†
  • Health club
  • High speed wireless†
  • Hot breakfast†
  • Housekeeping - daily
  • Ice machine
  • Interior corridors
  • Ironing board
  • Kitchenette
  • Laundry/Valet service†
  • Lounges/bars†
  • Meeting rooms†
  • Non-smoking rooms available
  • Off-Site parking, Offsite†
  • Onsite laundry†
  • On-Site parking
  • Outdoor pool
  • Parking
  • Pets allowed†
  • Pool
  • Public area air conditioned
  • Restaurant†
  • Room service†
  • Room service - full menu†
  • Safe deposit box
  • Shoe shine stand†
  • Spa†
  • Tennis court
  • Translation services†
  • Travel agency, Offsite†
  • Turndown service
  • Valet cleaning†
  • Valet same day dry cleaning†
  • Video review billing
  • Wakeup service
  • Whirlpool†
  • Wireless internet connection in public areas†
Off-Site Amenities
  • Business Center†
  • Copier
  • Fax Machine
  • Full Business Center
  • Meeting Facilities
  • Network/Internet Printing Available
  • On-Site Business Center†
  • Printer
  • Telephone
  • Voicemail
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Beach †
  • Children's program, onsite †
  • Fitness center on-site †
  • Gym †
  • Health club
  • Outdoor pool †
  • Pool †
  • Spa †
  • Table tennis †
  • Tennis court †
  • Volleyball †
  • Whirlpool †
Off-Site Recreation
  • Hiking trail †
  • Horseback riding †
  • Jet-ski †
  • Mountain biking trail †
  • Putt putt golf †
  • Sailing †
  • Scuba diving †
Off-Site Attraction
  • Teatro Vallarta
  • Mismaloya Beach
  • Las Animas Beach
  • Puerto Vallarta's Downtown
  • Plaza Caracol
  • Rhythms of the Night Dinner Cruise
  • Bird Watching Tours
  • El Eden Falls
  • Canopy Tour Los Veneros
  • Whale Watching
  • Marina Vallarta
  • Wild ATV Tours
  • Plaza Marina
  • Zona Romantica
  • Malecon
  • Puerto Vallarta's El Malecon Boardwalk
  • Galleria Dante
  • Act II Entertainment Stages
  • Puerto Vallarta
  • Puerto Vallarta

† Fees may apply

Guest Reviews from BeachBound Customers

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 2461 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Save your money

    Save your money, although the place is nice. Service is lacking. Our group of 25 planned a celebration at this resort and we were disappointed. We ate at several of their restaurants; one served me a luke warm meal while my wife's meal was hot. In another instance I had to get up to get my own coffee because we could not locate our server. Our room had mold on the bath ceiling, Pool was warm and borderline hot. The mosquitos were very aggressive; spraying would have helped. The beach was nice but small, and rocky. Across the bay we could see larger sandy beaches. The sunsets were beautiful.

    Jul 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing service, beautiful facilities, and great value. We were welcomed with champagne while waiting for early check-in

    We had a fantastic experience at this hotel. Although our room wasn’t ready at early check-in, we were welcomed with champagne, which made the wait enjoyable. The staff were consistently attentive and friendly, from front desk to poolside. The facilities are modern and comfortable, and the cocktails were delicious. Room service had a great variety of meals, and the food at Tanto was excellent—especially the custom dish they prepared to match my dietary needs. Excellent value for the price. Highly recommended, and we’ll definitely be back!

    Jul 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Westin family trip

    Angel Urrutia did a great job at the pool area. Best server we encountered. Extremely tentative great customer service. Each day that we went down to enjoy the pool, he was ready to serve and was the type of server to remember your favorite drinks.

    Jul 18, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    If you like fruit flies in your food , you will love this place

    Check in was great - we got into our rooms early , we were given champagne- all was right with the world, little did we know that check in would be the highlight of the trip. We headed to the pools and were told that the Westin , prior to 2023, had three pools and 3 towers , currently they have two pools and two towers and the largest pool is now part of the “different “ hotel that in literally a Westin with a different sign and a plastic fences separating the two hotels- it’s odd and confusion. I’ll skip over the fact my room had an ironing board and no iron and how I had to beg for show gel and shampoo and I’ll get to the breakfast. At breakfast I was happy to see it was a buffet setup, I just didn’t realize that the All You Can Eat, was just for fruit flies and mosquitoes!!!! The food, which was sitting out in the sun, was literally covered in fruit flies - the hotel staff would walk by and wave their hands over the fruit, hoping to make the flies disappear like some magic trick - it didn’t work. My family sat and watched a few folks walk up to the fruit fly party and run away - a little kids screamed and held his plate in horror when he saw the flies - eventually the staff used little fans , which did not but cool the fruit flies down - I saw a chief come and check on the flies and take out a spoon and scoop flies out of the yogurt , I guess he got tired of scooping , so he looked around and mixed the rest of the flies in with the yogurt- the buffet staff was friendly however- but they were all in on the fruit fly party - no one seemed to care. The rooms are nice , the hotel is under construction- I hope they figure out the fly situation- we enjoyed seeing the iguanas swimming in the pool, the iguanas at the pool were able to get drinks faster than the paying guest , we saw a women wait for a drink, put the drink down and a iguanas swim across the pool, eat the pineapple off her drink and then knock the drink down with his back foot- I don’t think the bartender gave her a comp drink - maye this hotel will be better once the construction is done- Some brave soul please let me know

    Jun 29, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    The Westin Has Lost Its Appeal

    This hotel was once very lovely to stay at, but it definitely has lost that appeal! It definitely is not worth the three stars it currently has; and, I urge anyone reading this to rethink their stay! It was a horrible stay!! First of all after arriving on time for check-in, I had to wait for TWO HOURS in the heat for my room to be ready to enter. When I asked if there was a place that I could get a drink or somewhere cool to wait, the woman at check-in could not care less to offer any suggestions. Apparently, I was not the only one, as there were 3 other families waiting to be checked-in. Finally, I get into my room, and it was evident that NONE of the linens had actually been changed, as they all smelled like mildew. After trying to call, I had to literally go back to the front desk to get someone to change the linens and towels. Then the next day, I went to the pool area to relax for a few hours. After being there for a few hours, I realized that all of the people were getting served by the waitstaff, and no one had come over to me. I am not one to use the discrimination card freely, but I could not understand why no one approached me for a drink order or food for all the hours I was there. I literally had to go to the bar to order something to drink in the sweltering heat; and, even then, the staff seemed bothered that I even approached them. I met two different families on this trip that ended up going to another hotel, and I am happy that I checked out and went to an Airbnb instead. Apart from the welcoming staff in the breakfast area and at the main entrance, the staff are generally not very helpful or friendly. Even when checking out, I asked for the contact information for the general manager, that no one could find. Definitely not worth the money and points that I spent on this trip.

    Jun 26, 2025
Hotel advisories
  • AdvisoryPrices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
  • AdvisoryA minimum mandatory hotel-imposed fee of $20 (plus 16% tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
  • AdvisoryHotel will charge Pet fee of $20.00 USD (inclusive of tax) per Pet, per night. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
  • AdvisoryPhase 1 renovations is completed which includes: 146 rooms (1 tower), Main Lobby + Mexia new Mixology concept.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Pet policy : Pets Allowed: Only small dogs are allowed the hotel may deny access to large dog breeds

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