• Free room upgrade (subject to availability)
• Fruit basket with bottle of champagne
• 15% discount on massages
To receive this offer, just enter "Honeymooners" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.
Important Information: Proof of marriage must be provided at check-in.
The All-Inclusive program includes the following amenities:
- Breakfast, Lunch, Dinner and unlimited snacks at any of the 8 a la carte restaurants on the property as well as the 7 a la carte restaurants at the Grand Palladium Costa Mujeres property
- Alcoholic and non-alcoholic beverages
- Free WIFI in all the facilities
- Non-motorized water sports
- Entertainment
- Personalized minibar with special beverages
- Taxes and Gratuities
Important information: Restrictions may apply. Redemption information will be provided by the hotel at check-in.
Resort Details
- CaprichoInternational restaurant with self-service themed stations and show cooking.
- Chic CaberetThis venue requires a reservation and an additional fee payable directly to the hotel
A delicious show. A spectacular dinner.
Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun! - El GauchoArgentinean steakhouse with the best cuts from the grill.
- HeliosIbiza-inspired beachfront restaurant with fresh fish and rich rice dishes.
- La Boheme
A romantic atmosphere offering sophisticated cuisine from France.
- TapeoTraditional Spanish tapas and pinchos with a modern twist and the most extensive selection of Spanish wines.
- Various Bars / Lounges15 uniquely themed bars are available, including a swim-up bar, beach bar, a sports bar, lobby and waiting bars, and even a sky bar.
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Bell staff/porter
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Exercise gym
- Pool
- Sauna
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Bell staff/porter
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Exercise gym
- Pool
- Sauna
- Spa†
- Whirlpool
- Wireless internet connection in public areas
- Celebrate those special moments at this beach side resort, ideal for weddings, honeymoons and vow renewals. This resort offers personalized wedding packages and a number of event services, a romantic gazebo overlooking the Caribbean Sea, tropical gardens, as well as a variety of multi-function rooms that are uniquely decorated for the occasion.
† Fees may apply
- Direct access to a beach
- Non-Motorized Water SportsIncluding stand-up paddle board.
- Pool
- Spa †Zentropia Palladium Wellness & Spa offers you the perfect balance between body, mind and soul. A luxury spa and wellness centre where all kind of treatments are on offer. With more than 4740 m2, distributed over two floors, its space is devoted to relax and wellbeing. Zentropia Palladium Wellness & Spa features rooms for different aesthetic treatments for the face and body, massages, a relaxation zone, waterfalls, a foot bath with stones, hot and cold hydromassage baths, a sensation shower, dry and humid saunas and an ice room.
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
15154 reviews
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Nov 10, 2025Fabulous
From the moment we arrived, Fernando and Roberto went above and beyond to make our vacation absolutely perfect. Their attention to detail, genuine kindness, and professionalism were truly outstanding. Every day, they anticipated our needs before we even had to ask — from making sure our favorite drinks were waiting for us, to arranging dinner reservations and surprise touches that made our stay extra special. They remembered our preferences, checked in regularly without ever being intrusive, and treated us like VIPs the entire time. Fernando’s warmth and easygoing personality made every interaction a pleasure, while Roberto’s organization and impeccable timing ensured everything ran smoothly. Together, they’re an incredible team who clearly take pride in creating unforgettable experiences for their guests.
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Nov 10, 2025Missing my voucher
Hello. Was promised a voucher for 2 for le petit chef for all the inconveniences we had throughout our vacation. I was told id get an email and never did
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Nov 10, 2025
Christopher and Jose Butler extraordinaire
Our Butlers Jose and Christopher were awesome. We had a tough weather day and they brought several rounds of drinks to our room for our group of friends to our swim up room. It was anticipating our group’s needs and was a big hit. They’re great guys and took good care of us all week. This was a big highlight.
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Nov 10, 2025
Fabulous Experience!
I am a Palladium Travel Club Member. My friend and I recently spent a most enjoyable week at this resort in Mexico. The accommodations are beautiful and clean. The food is delicious in the buffet and in the restaurants that offer a variety of excellent world cuisine with high end service. There is so much to see and do including a beautiful beach with bar and food service, poolside entertainment and exercise classes, a fully equipped gym, and a village with shopping, nightly entertainment and more. If you choose this resort, don’t miss the Chic Cabaret Show that offers a gourmet dinner and superb dancing performances. The Spa, Zentropia, is lovely and relaxing with polite and helpful staff. It includes water therapy, hot and cold tubs, saunas and wonderful massages by certified massage therapists. Staff in the resort including receptionists, waiters, bar staff, cleaning staff and golf cart drivers provide very friendly and accommodating service. The butlers assigned to our building during this trip, Chaviel and Adrian, were extremely amiable and provided outstanding service catering to our every need with speed and efficiency personally and through What’s App. Truly, a memorable experience. You won’t be disappointed!
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Nov 10, 2025Beautiful resort, hit or miss on food, great service
This is a beautiful resort. The room we had (loft suite) was beautiful as well. Unfortunately the furniture, while nice looking, was incredibly uncomfortable. The resort has nice pools, a great beach with lots of chairs, a terrific tennis facility with outstanding instruction, and lots of food options. For me, there needs to be more sport options so I don’t think it’s a destination for active/sports people other than tennis. If you want to do pickleball or padel, bring people to play with because you probably won’t find them there. Food quality was very good, presentation was good but often the preparation or temperature when you got it was not great. Sushi restaurant was excellent, the best meal we had. Last time here the French restaurant was our favorite and this time the food was not great. Buffet restaurants were decent. Bars were good and with the exception of blended drinks, which were consistently underblended with large chunks of ice (but still tasty). Service everywhere was outstanding, from butlers to waiters/waitresses/servers, travel club, maids. Everyone is always friendly and seem happy. This is a five star resort for me if they fix the sport situation, get the food consistently good and get comfortable furniture in the rooms.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $33.94 Mexican Pesos (approx. $1.65 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. Payable at check-in.
- AdvisoryIn order to attend the Chic Cabaret Show additional fee's apply. The hotel can provide the current fee at check-in.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- Minimum guest age: 18
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.