Viva Dominicus Palace by Wyndham - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

8746 reviews

• 

  Well worth the visit. Ignore the negative reviews.

  I was pleasantly surprised when I arrived at the hotel after reading a lot of previous negative reviews. I would have given 5 stars, but as a vegetarian, a special vegetarian main course was never on offer at the evening meal times. There were vegetables and sometimes a vegetarian pizza, but most evenings a few potatoes, carrots, cauliflower,green beans and maybe fried aubergine or courgette became very tedious . However, there were other foods on offer such as soup, lovely little starter dishes, wonderful cheeses and very scrumptious sweets on offer, so no need to go hungry. My room was lovely. I paid to upgrade and it was worth every penny. The room was large with 2 queen sized beds. It was kept spotlessly clean by the maid. My shower was great with plenty of toiletries and my towels changed every few days. The beach and sea were beautiful. Unfortunately, I couldn’t go in the sea. There was a shelf to step over to get into the water and watching others getting out, could be tricky if one is not so steady on their feet, with no one to help. I ended up round the pool at the Palace most days and on the beach in the afternoons after my daily visit to the wonderful coffee shop. The girls working in there were lovely and so attentive. Everyone I met at the hotel was friendly and pleasant. I didn’t see broken and filthy sunbeds round the pool or on the part of the beach that I went on. I didn’t meet anyone who was ill from the food either. I enjoyed my 2 weeks at the hotel and would certainly return to that hotel because I felt so comfortable there. There is so much entertainment too, if you desire it. Thank you for my pleasant stay.

  Dec 12, 2025
• 

  Keep it simple , enjoy you are on holiday the place it’s a paradise !!!

  Had a dream 7 nights at the palace , have to admit that i was so scared after reading a few reviews before departure …. but heaters going to hate. So from the start i think people need to understand that DR is not europe or at least some parts of europe where you expect perfections and all the 5 * buzz that you might get in some occasions , not all :)) with this in mind and on a holiday note you can make a heaven with what you got , and trust me you got plenty . First is the beaches , you got two one at palace one at beach side the sister hotel , we prefered the beach one where you can allways pick and chose the right place for you to enjoy the beach , few bars, toilets near by no matter where you stop, you got few pools wich are so nice aswel seen staff cleaning them every single morning,the staff are cleaning the beaches that some days where spot on some days in need of more work but guess who are to blame for this?? you got it thats the people that can’t take their own rubbish with them. Now the food and restaurants , have to mention that i’m a very hard to satisfy when it comes to food but allways found something day/night , the service from staff sometimes was ok sometimes was missing as a whole but again they tried at least . In regards room clean we left some tips like we did arround the resort and we had our room cleaned and fresh towels every single day. The biggest downfall about the place it’s that we left :( . Big shout to all people that tried and moost of them managed to help us have a dream holiday , we will be back and with some cautions when it comes with how much to drink and what food to have will have an amaizing holiday. Thank you all !!!!

  Nov 28, 2025
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  Bad bad bad staff

  On dear should have believed the reviews they were so right about the staff,they are so so so rude ,unless you speak spanish forget it they will not want to know,have tried a cheery good morning to be met with a look that says it all Had a problem when arrived never sorted in six days asked .managers twice reception six times nothing they promise. but nothing happens guest services forget it even our rep fobbed off,next the food if you like boiled cauliflower for breakfast and pigs feet for dinner your in for a treat Here is a tip for the managers watch the young lady who works in the lobby bar ,she is what all the other staff should be aiming for,they only gem in your crown.

  Nov 22, 2025
• 

  Experience

  Everything amazing. 3. time here and I will coming back. Food is always amazing for me, I always found something to myself. And the Caribbean see. Amazing

  Nov 11, 2025
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  Terrible customer service

  We booked this hotel with Tui and upgraded to a superior sea view room. The sea view was good , but the room was so dated, the shower was disgusting. On arrival I went bare foot just to walk on a sandy dirty floor and then discovered hundreds of tiny ants on the side. I complained to reception, who told me when they have rain the ants come inside and they would make sure the room was cleaned the next day. We were all inclusive , but everyday the bars by the pools never had white wine (which my wife drinks) and after telling reception everyday , just to be told they will let the bar manager know, nothing changed. On the twelve day , I had a go at the bar staff , who said come back in ten minutes and he would go and get wine, he returned with an old two litre coke bottle and poured wine out of this. Absolutely disgusting. Many other days there was no tonic , whiskey or lemonade.The buffet restaurants are very limited as well , only difference everyday was a meat choice. Reception staff didn't care unless you were a VIP member, not one complaint was dealt with. No tea and coffee facilities in your room unless your a VIP member, even though the superior room photos show a coffee machine. After four day of showing the photo , they sent a coffee machine to the room, which was broken.I carried to reception and showed them it was broke, to be told to take it back and they will get it changed, it was never changed . This was our first holiday with Viva Wyndam group and our last, joke of a hotel chain. Also the only entertainment was a singer in the lobby bar from 6 to 9 , there was no shows any night. Ive told Tui this and they said the hotel was up to the standard they expect, so will not book another holiday with them.

  Oct 26, 2025