Viva Dominicus Palace by Wyndham - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

8592 reviews

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  We had a great time. Monkeyland was fun. We were here to play baseball and had an amazing experience. We definitely back

  Amazing service! The people are all so kind and very helpful. The staff was so welcoming and helpful and very fun to visit with. We loved learning about the country.

  Jul 30, 2025
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  Beautiful vacation in a paradise

  Amazing location at the sea, beautiful turquoise crystal clear water with a lot fish amazing for snorkeling. A lot of sport activities ( bodyblades, aquagym, games and different kind of dances, free lessons tennis, water activities- kayaking, catamaran, etc. Breathtaking night shows with excellent dancers and acrobats. Nice accommodation and plenty of restaurants with tasty food. I can only recommend and for sure I will come back soon. Thanks for all staff for an amazing experience.

  Jul 20, 2025
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  people here

  great people with great humor, our favorite person here is johan! very nice service and help, i will come back here again and again.

  Jun 16, 2025
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  A beautiful place

  You might read bad reviews of this place but all I can say is it was wonderful spotless everywhere food fantastic especially the à la carte restaurants snacks good from pizza burgers chips and healthy stuff if you want it lol 😂 the pools are lovely no freezing water here the infinity salt water pool was a favourite the sea can get a bit rough and the beach a bit rocky in places but still good the sea is warm and clear you see fish swimming around you the staff are fantastic very friendly we speak very little Spanish but managed fine hello and thank you that was all really I would say come with a open view bask in the beautiful scenery enjoy the sun and sea I really don’t want to leave the bar staff are great especially Daniel and Yanicka little bar near the pool what great fun we had there they are a credit to this lovely place I hope you enjoy it as much as we did.

  Jun 12, 2025
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  Awful Hotel, not catered to British guests

  We’re a family of three from Manchester, UK, and travelled with TUI. This was our first stay at this particular hotel (we stayed on the Palace side but had access to the Beach side), although it was our sixth trip to the Dominican Republic over the past decade. Previously, we’d only stayed at resorts in Punta Cana, so this was our first time exploring this part of the island. Arrival: After a long flight and an hour-long coach transfer, check-in was fairly smooth. We completed some paperwork and declined the $30 safe rental. We were offered a refreshing smoothie on arrival, and our luggage was delivered to our room. Room: We booked a Superior Double Room with a Limited Sea View and Balcony or Terrace. The best part was the view—it turned out to be a full sea view, which was lovely (room 5851, top floor). The room also included an iron, ironing board, and hairdryer. However, the rest was disappointing. The decor was outdated, storage was limited for a family of three, and there were only two sockets, which aren’t travel-plug friendly (a small extension lead is recommended). No English channels were available on the TV, the shower pressure was poor, and the pillows offered no support, causing neck pain. The mosquito screen was ripped, allowing bugs in, and there were no "do not disturb" signs. Wi-Fi in the room was practically nonexistent. Weddings held on-site caused loud music near our room until 11:30 PM. Bedding was supposed to be changed every three days, but it wasn't done until we requested it after a week. The floor was mopped only once during our entire two-week stay. Pools: We expected the Palace side to be quieter, but our first day at the La Papaya pool was anything but—blaring music started at 10 AM and continued for hours. The reps frequently adjusted the volume, making it anything but relaxing. The Trago pool, located between both hotels, was a much better option: peaceful, quiet, and never busy. The infinity pool on the Beach side was filthy, with visible green algae and murky water—clearly not maintained. Cleanliness: Cleanliness was a major concern. Apart from a staff member sweeping sand occasionally, there seemed to be no regular cleaning around the resort. The beach, pool areas, stairs, and corridors were consistently dirty, with sand, debris, dead insects, and food remnants. Water refill stations were unclean, and cockroaches were spotted near the pool, buffet, and snack bar. The buffet restaurant lacked basic hygiene—tables and placemats weren’t cleaned properly between uses. Staff often carried spray and paper towels but didn’t actually clean. The only consistently hardworking staff we saw were the gardeners. Beach: The beach itself offers beautiful views, and the sea is warm and usually calm—great for snorkeling. However, it's poorly maintained. Staff don’t tidy up the loungers or clear rubbish at the end of the day. Loungers closer to the water have no shade, and the hotel provides no umbrellas. Food & Drink: Food quality, selection, and hygiene were the worst we’ve encountered at any hotel. We became ill two days in, and after observing how the food was handled, it wasn’t surprising. Cold items like salads and cheese were left warm and wilted; hot food was barely lukewarm. Cross-contamination between meat and fish was common, and there were long queues due to understaffing at food stations. The Beach side snack bar was filthy, with cockroaches and poor food hygiene. The creperie was a disappointment—staff didn’t know how to make crepes, and what we eventually received was dry and inedible. The coffee shop rarely had juice, despite advertising it. The pizzeria was decent only when the pizza was fresh; cold food was again left to go warm. The drinks were subpar, with cheap substitutes for standard spirits and lukewarm fizzy drinks from malfunctioning dispensers. After three days, we decided to eat all our meals off-site to avoid further illness. TUI UK acknowledged the food and hygiene issues and offered compensation. Overall Impression: While the grounds and beach are naturally beautiful, they’re not maintained properly. The Palace side lacks peaceful spaces for relaxation—even the lobby had loud live music at night. TUI fails to mention that this hotel caters mostly to non-UK guests; during our stay, we saw only a few other Brits. If you have the option, we strongly suggest changing hotels.

  Jun 02, 2025