Hotel Promotions
Free Wi-Fi
There is free Wi-Fi in all common areas and guestrooms.
Applicable Dates:
Booking Dates: 17 Jun 2019 to 31 Dec 2050
Travel Dates: 17 Jun 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Viva Boomer Package
Guests 60 years and older receive the following package amenities:

• Personalized check-in and priority luggage delivery
• Room upgrade (subject to availability) 
• In-room welcome room amenities
• Access to books and board games of choice
• Dance classes (upon request)
• Priority seating at a la carte restaurants with reservations
• Discount in affiliated stores and on meals and beverages additional to the all-inclusive package
• Late check out (subject to availability)

Important Information: Valid for US residents only. Identification is required at check-in.  This offer is subject to change at any time without prior notice.

Applicable Dates:
Booking Dates: 23 May 2022 to 23 Dec 2027
Travel Dates: 24 Dec 2022 to 23 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
Honeymoon Package

Guests celebrating their honeymoon with us will receive the following:


• An upgrade to a higher category room (subject to availability)
• A bottle of champagne/sparkling wine
• A fruit basket
• A hors d'oeuvers tray
• A 7”x4” picture
• 2 t-shirts

To receive this offer, just enter ""Honeymoon"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:  Copy of marriage certificate required upon check-in.  Must be within 6 months of marriage.  This offer is subject to change at any time without prior notice.  Other restrictions may also apply.


Applicable Dates:
Booking Dates: 23 May 2022 to 23 Dec 2027
Travel Dates: 24 Dec 2022 to 23 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
The all inclusive program includes the following:

• Breakfast, Lunch & Dinner
• Á la carte dining
• Unlimited Drinks, Cocktails & Wine
• 24/7 Snacks
• Complimentary Welcome Cocktail
• Periodic fruit service at the pool during the day
• Unlimited free Wi-Fi, including in guest rooms
• Unlimited non-motorized sports 
• Daily Activities Program
• Wide array of sports & fitness options
• Daily activities, night entertainment, live music and theme parties
• Dance Classes
• Kid’s Club from 4 to 12 years old   
• Taxes & Gratuities

Important Information: Redemption information will be provided by the hotel at check-in.  Offer and inclusions subject to change without prior notice.

Applicable Dates:
Booking Dates: 23 May 2022 to 23 Dec 2027
Travel Dates: 24 Dec 2022 to 23 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • La Bahia
    International buffet-style restaurant that brings a delicious banquet that satisfies the most demanding of palates. (Open for breakfast, lunch and dinner)
  • La Vela
    Italian a-la-carte restaurant and pizzeria that makes exquisite dishes and authentic Italian pizza baked in a brick wood oven. (Open only for dinner and reservations required)
  • Melt
    Fusion a-la-carte restaurant that combines favorite international tastes into new and creative specialties. (Open only for dinner and reservations required)
  • Vive Mexico
    Dinners turn into Mexican feasts and meals into an outburst of flavor! Find that Latin twist you've been searching for in this lively a-la-carte restaurant. (Open only for dinner and reservations required)
On-Site Amenities
  • All-inclusive meal plan
  • Babysitting†
  • Beauty shop/salon†
  • Business center†
  • Car rental desk†
  • Child programs
  • Disco
  • Exercise gym
  • Free parking
  • Gift/News stand†
  • All-inclusive meal plan
  • Babysitting†
  • Beauty shop/salon†
  • Business center†
  • Car rental desk†
  • Child programs
  • Disco
  • Exercise gym
  • Free parking
  • Gift/News stand†
  • Laundry/Valet service†
  • Lounges/bars
  • Medical Facilities Service†
  • Pool
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk†
  • Welcome drink

† Fees may apply

On-Site Recreation
  • Bocce court
  • Fitness center on-site
  • General
    - Introductory dive lessons
    - Introductory kite boarding lessons
    - Water aerobics
    - Dance classes
    - Paddle board
    - Catamaran
    - Kite Surfing
  • Jacuzzi
  • Kayaking
  • Table tennis
  • Tennis court
  • Volleyball
  • Water activities †
  • Windsurfing
Off-Site Recreation
  • Horseback riding †
Off-Site Attraction
  • Amber Museum
  • Fort San Felipe

† Fees may apply

Guest Reviews from BeachBound Customers

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 4689 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    It was one of the best animation team in a long time. Funny as well as great evening shows with a lot of fun and Latin

    I have spend a beautiful time with my husband and daughter here a total Of 21 days. It was not only beautiful weather but also a very nice entertainment with all the employees Tanzania - The best Nutella and Yuly

    Sep 04, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    A 3.7

    We stayed for 7 days. Check in was fast. Rooms : Room 2901 .The bathroom just has a stained glass door for the shower and another for the toilet. no privacy. Our AC didn't work. Called and guy came to see and told us to give it time. Later still hadn't changed and the room had lots of little ants. Room 3214. Changed rooms and that one was better, normal bathroom, good AC and no bugs, however the wheel on the bed broke after 4 nights. The beds are double and not queen as advertised. We had a ocean view, which was very nice. Two chairs and table on balcony. Food was good, I had low expectations because of some reviews, but if you aren't super picky it's good. Theres not as much fruit as expected and it's the same ones every day. They have salad, meat, pasta , pizza , vegetables etc. Yogurt section at breakfast. They also have a snack bar open from 11 to 6 that serves burgers , hot dogs and nachos and more. Their desserts are good sometimes they have ice cream but if you want it when it's not at the buffet it's members only. The Mexican and Italian a la carte restaurants were good , you have to make reservations for them but the fusion was terrible. Service was good, friendly staff. Maid sometimes come in the afternoons around 2 though, but does a great job cleaning. We called for extra blankets and recieved them quickly. But another time we called for towels and they came 2 hours later. There are people waiting for you when you come downstairs to try and get you to do a 20 minute thing so they get commissions , they ask a few times. Check out is also very quick , you have a room for luggage and then you can go eat before leaving. Entertainment is amazing. They had shows each night at 9.45 pm that were great. Normally last until 10.40 or so. They do activities at the pool alot. And the viva dance at 9pm. Beach was amazing , big waves. Very enjoyable. No seaweed exept one day. You can walk along the beach and then go onto the main road. Hotel is located near a bunch of shops. There are sellers on the beach who are quite persistent. Booked a tour and the second we came back he asked if we wanted another. Beach is very clean and so is the pool. The hot tub was cold. Overall fun trip . Loved the beach and the entertainment!

    Aug 24, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Good budget vacation

    Pros: - Nice beach, has lots of waves. Only had seaweed 1 day. - Good shows - Food was good enough, it was fresh but not much variety. - Location, walking distance to restaurants, shops and grocery stores. - Friendly staff. - nice and clean pool Cons: - Persistent staff stopping you on way to breakfast to go to listen to a talk on upgrading. - Sellers on beach very Persistent. -Room needs some TLC. First room had ants and ac did not work, changed room and was better. Beds are double and not queen as advertised. Also rickety, one wheel broke off. - Whirlpool is cold water!

    Aug 23, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    I won’t be visiting again

    I can honestly say that I’ve had some great interactions with staff: Alfredo has been very helpful from the start of my visit. Juan and Juanna has also been a pleasure to work with when it comes to making reservations for dinners and other things I have questions for regarding the resort. I even came across some other very friendly staff like Yuly, Nathaly and Enrique who made my experience really enjoyable. My biggest con is that that cleanliness within the rooms and all the dining experiences are very poor. My first room 3322 was infested with bugs, had a broken shelf, filthy toilet, dirty sheets and blankets, not to mention there was no towels. I will say that after informing guests services about the poor room they moved us into another room quickly. However, the bathroom calling was leaking, the thermostat was broken and the toilet had issues flushing even after maintenance was called. The resort is very family oriented and cost efficient, but it is not one I’ll be visiting again. I believe management should get more involved in ensuring that rooms are properly cleaned and even tables are wiped down before the next guest eats at it.

    Aug 20, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Full of adventure

    The staff was very nice — special thanks to Robert and Alfredo at the front desk, and also the kind security team. The first room was a bit run down but for the room upgrade/change, the staff was quick to do their best to correct it and we got that sorted out which I am thankful for! The beach was beautiful, and the resort is very lively — the perfect environment for birthdays, graduations, or celebrations, more so than a romantic getaway.

    Aug 19, 2025
Hotel advisories
  • AdvisoryTo enhance our quality standards, improvement works will take place in designated hotel areas during August and September 2025—including the main bar (August 18–28, during off-peak hours) and a wine cellar (September 16–18, without disrupting common areas)—with minimal impact on guest experience, as all main services remain fully operational.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Minimum check-in age: 18
  • General policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy -
    This hotel cannot guarantee a spring-break-free environment. 

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information -
    Room taxes and service fees are included in vacation price. 
    Minimum night stay restrictions may apply. 
    Reservation changes may not be permitted unless authorized by the hotel.

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