Resort Details
- Various Lounges/BarsWet Bar & Grill
Living Room Bar
Steak 954 Bar - Various RestaurantsSteak 954
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting,Offsite†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children welcome
- 24-hour front desk
- 24-hour room service†
- Accessible rooms
- ATM/Cash machine†
- Babysitting, Offsite†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children welcome
- Concierge desk
- Elevators
- Exercise gym
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Non-smoking rooms available
- Outdoor pool
- Parking†
- Pets allowed†
- Pool
- Restaurant†
- Room service†
- Spa†
- Valet parking†
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site
- Hot tub2 Outdoor Hot Tubs
- Outdoor pool
- PoolThere are 2 pools on site.
- Spa †
- Steam bath †
- Beach
- Gambling †
- Golf †Golf Course located within 15 Miles of Property.
- Jungle Queen River Cruise
- Museum of Discovery
- Galleria Mall
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
2243 reviews
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Nov 12, 2025Terrible
The room smelled of mold. I complained and they asked me if the air conditioning was on! The hallways were freezing. That's the way they hide the smell. We asked for another room, that room smelled too. We had to leave and go to another hotel. I was having surgery in a couple weeks, iI couldnt breath in that room.They said they would refund our money, this was in August and we are still fighting for our money back! I would definitely recommend to stay away from that hotel! Terrible!!!
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Nov 07, 2025The Great W experience
Welcoming inviting especially Mr. Shapely will definitely be returning. From the time we arrived throughout the process of coming and going it was very easy welcoming experience.
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Oct 28, 2025Unsatisfactory
I rarely write reviews, but felt it was important to share this experience. I had a good stay here a few years ago, which made this visit especially disappointing. We had to change rooms three times due to poor conditions, including dust, rust, and humidity, and we even found a German cockroach in the bathroom. The manager offered 50% off the resort fee, but it didn’t reflect the seriousness of the issue. Additionally, the $60 resort fee only covers two beach chairs, even for larger suites advertised for six guests. Several other issues made the stay unsatisfactory. The main pool, which was one of the primary reasons we booked this hotel, was closed for construction, a detail not disclosed at the time of booking. The smaller pool was overcrowded and poorly maintained. Had these details been communicated in advance, we would not have booked here. Overall, both the cleanliness and communication have noticeably declined. This hotel no longer reflects the quality it once had, and I wouldn’t stay here again unless major improvements are made.
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Oct 25, 2025
Luxury prices without the luxury service
The service was lacking for this "luxury" hotel. Check in took 40 minutes, only 1 person was working Saturday night and 8 couples before us needed to check in first. Room clean did not happen unless we called the front desk and if it was cleaned it happened around 8pm. 2 out of 3 of the elevators were not working for a few days. The highlight at this hotel were the people setting up the beach chairs and the valet staff, very professional. The pool upstairs was filled with hair and sunscreen. We will never go back to this hotel. ;'(
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Oct 23, 2025
Bait and switch!
This is a law suit waiting to happen! Their large main pool is closed but they hide it as “the east pool is closed. Please use our west pool.” The west pool is usually the small residence pool. They don’t tell you the truth so you check in and then your reservation becomes nonrefundable! The pools are no comparable in size and the open pool cannot see the beach!!!! I have stayed here for years and because of this treatment and trip I will never stay here again or this chain and will pass this story along! Rip off!
- AdvisoryThe minimum age for check-in purposes is 21 years old. This policy remains in effect year-round.
- AdvisoryA mandatory Resort fee of $55 USD (plus tax) per room, per night will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- AdvisoryThe following mandatory Valet Parking fees are charged and collected by the hotel either at check-in or check-out. Overnight Parking fee: 60.00 (Plus TAX) per night, per vehicle Daily Parking fee: 30.00 (Plus TAX) per night, per vehicle (parking is for 6 hour Maximum) Mandatory Valet Parking fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check in: 4:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 21
- General policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.Mandatory hotel imposed resort fee inclusions:
• Daily Beach(2) Chairs and Umbrella(1)Per room
• Welcome cocktail for 2(one per stay)
• Daily Yoga classes for two guests
• Daily 2h Bike Rentals for two guests
• Daily Enhanced Hi-Speed Internet Access(Wi-Fi)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Parking Fee :- A daily parking fee plus tax may be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice.
- Pet policy : Pets Allowed