Riu Palace Aruba - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

9433 reviews

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  Wasn't terrible but could've been better

  Return visitors to Aruba. First time Riu guests so please don't come at me if you have a love for Riu. Just sharing our opinions. Our room was in the older tower. Absolutely awful. Bed sconces falling off wall, the couch was stained and gross looking, barely warm water in the shower, fridge was unplugged to defrost and leaking on the floor. Went to the front desk and asked for a new room. Jamie(sp?) was fantastic. She moved us to the newly remodeled tower the next morning. Look of room was 1000% better. Unfortunately, AC isn't very cold, our shower had an odor coming from the drain and we didn’t get new towels after housekeeping. Had to call or catch them in the hall. One elevator was out of service for 2 days so getting to and from your room took lots of time and there's no ventilation in the one that worked. That said, the staff was super friendly, food was OK but ala carte restaurants ran out of meals very fast each night, pool/grounds were very clean. Chairs at pool and chairs/palapas at beach were easy to get but only because one entire tower is empty as they remodel. We did not find the construction noise to be a factor at all. If you're doing AI for the drinks you’ll be disappointed. The amount of alcohol in the drinks was minimal at best and they don't have servers at pool or beach, you need to go to the bar yourself. Probably so they don't go thru alcohol as fast? Our previous visit at a different resort had constant servers bringing food or drinks. Resort location is great and downtown night life was fun as always. Was it the worst resort, No. Would we return to this resort, most likely No. We love Aruba and this was a great trip meeting up with family but we'll try a different resort next time.

  Oct 29, 2025
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  Another Great Vacation at The RIU Palace Aruba

  My wife and our friend just spent an amazing week at the RIU Palace Aruba. This is the second stay for us at this resort this year and 3rd in Aruba in the past 12 months. Everything in our stay was perfect, no issues whatsoever. The food was perfect, the staff were kind and freindly, and the rooms were perfect as well. Yes there is construction in the main building however it had zero impact on our stay and the noise from the work was to a minimum. Obviously everyone has different standards and expectations but from our perspective we found zero issues to be concerned about. Just my opinion, ignore the negativity in some of the recent posts and dont let it scare you from experiencing and amazing resort and amazing island! Great job RIU Palace Aruba :)

  Oct 24, 2025
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  Totally SUCK. Would never go to RIU again

  The time we were they closed one bldg and opened a bldg that was just just revovated because they closed the main bldg. the elevators were not working right. There was no Air Condition. No hot water if there was water at all. The 7th floor had a foot of water when a main water line was broke. Water ran off down the elevator shaft. Everything about this bldg was wrong and nobody would take responsibility for its opening there is more but it brings back bad nightmares

  Oct 21, 2025
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  Excellent vacation

  We did our annual trip to the Riu Palace in late Sept. Our first rip this time of year as we usually go late November or early May. It was a bit humid so I bought some dehumidifier packs (Amazon) for the group and they were great in the room. We had a group of 7 and I had written ahead to ask if we could get on the same floor and they came through. We were in the older Building "C" and our rooms were great. This building was renovated a few years back now but still in good repair and we had no issues. The staff and food were excellent once again. The main building "A" was under repair so the hotel wasn't at capacity so the Buffett and pool & beach were not busy which I like. The noise from the construction was minimal. They redid the Sports bar and put it where the Nautilus used to be. I really like the set up there and the food and staff were excellent and very attentive. All in all another great trip to the Riu. Special thanks to Jefferson & Julia & Anna (who my wife & I met in our first trip in 2007.. Wow.. ) and all the others servers who've we've met through out our trips. Thanks again for another memorial trip.

  Oct 18, 2025
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  WORST VACATION AT RIU PALACE ARUBA

  This was the worst vacation we have ever had. It was the biggest disappointment. Such a waste of our time and money. We were not made aware by RIU or Sunwing of the construction taking place at this hotel. There is construction on the entire main building causing excessive noise and dust from early morning until late at night. I travel twice a year and have been to many resorts around the world and this has been by far the worst ever. In addition to the noise, there are restaurant closures, outdoor terrace is closed, the gym is closed, the main elevators are not working, the pool is falling apart, the food was average, and many of the staff were dismissive and downright rude. Complaints were ignored with zero accountability. They tried to cover up construction noise with loud music at the pool but this only made things worse. DO NOT GO THERE, GO SOMEWHERE ELSE!

  Oct 17, 2025